1. SANDRA HAMEL
671 Springfield Street, Apt. A, Feeding Hills, MA 01030 413-219-0747 hamelsandra23@yahoo.com
SUMMARY OF QUALIFICATIONS
Self-motivated professional with 13+ years experience in the medical/customer service field. Positive attitude,
strong work ethic, organized, good attention to detail and excellent conflict resolution ability. Dependable with
ability to multitask and a real team oriented worker.
PROFESSIONAL STRENGTHS
Computer literate Easily cross trained Excellent written and oral communication skills
Excellent customer service skills Supervisory skills Problem Resolution CPR Instructor
EXPERIENCE
Chase Property Management Service • Springfield, MA
Office Assistant Feb 2014 May─
2014
Performed basic clerical functions, including data entry, phones, filing, faxing, processing paperwork
Assisted manager with communicating with customers and approval of customer applications
Gandara Center • Springfield, MA
Family Partner Aug 2013 Nov 2013─
Managed casework for families that had children with disabilities
Conducted home visits and assisted parents in associated school/doctors meetings
National Ambulance • Springfield, MA
Emergency Medical Services Dispatcher Jan 2010 Aug 2013─
Received and processed all emergency and non-emergency calls
Dispatched appropriate crew and equipment
Served as liaison to hospital, EMS, fire and police in order to coordinate all services provided
Audited patient care reports, medical documentation to ensure proper billing/processing
Operated as general receptionist/front office coordinator
American Medical Response • Fort Lauderdale, FL
Call Taker/Billing Aug 2008 Jul 2009─
Received and processed all emergency and non-emergency calls
Reviewed patient care reports for billing compliance and accuracy
American Medical Response • Springfield, MA
Receptionist/Dispatcher/Emergency Medical Technician Oct 1999 Jul 2008─
Provided on-site and transport patient care to the sick and injured
Coordinated radio communications with local/non-local hospitals and C-MED
Prepared patient care reports and supporting documentation
Educated the public through providing show and tell demonstrations in multiple venues
EDUCATION AND TRAINING
Medical Office Coding Course Holyoke Community College Holyoke, MA Nov 2009
