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-Conflict
Management2016, January
1
What is
Conflict?
Friction or Opposition resulting
from Actual or Perceived
differences or incompatibilities.Disagreement,
Struggle
Fight
Incompatible
Negative Attitudes
aggression
misunderstanding
Introductio
n
2
How many people or groups does it
take to have a
Conflict?
Executive
Spouse or
Family
Members
Worker
Manager
3
Sources:
2008: CPP Global human Capital Report
2009:Harward Law School, US
Facts
On Managing
Conflict in US
Why Does Conflict
Occur?4Why Why Why Why Why Why Why Why Why Why Why Why Why
Why Why Why Why Why Why Why Why Why Why Why Why Why
Why Why Why Why Why Why Why Why Why Why Why Why Why
Why Why Why Why Why Why Why Why Why Why Why Why Why
Why Why Why Why Why Why Why Why Why Why Why Why Why
Why Why Why Why Why Why Why Why Why Why Why Why Why
Why Why Why Why Why Why Why Why Why Why Why Why Why
Why Why Why Why Why Why Why Why Why Why Why Why Why
Why Why Why Why Why Why Why Why Why Why Why Why Why
Why Why Why Why Why Why Why Why Why Why Why Why Why
1, Different Expectations
2, Different Knowledge
3, Fear
4, Attachment
5, Poor Communication
6, Past trauma
7, Misunderstanding
8, Scare resources
9, Different Thinking
10, stress
5 Conseque
nces
Good Ba
d
Good
Consequen
ces for
ManagingC
onflict
Increased
Opportunity to test their
capacities
Development of group
and organization working
together
Increased involvement
as a Team
Bad
Consequen
ces for
ManagingC
onflict
Meet Me Outside!
Surely you will
regret for cut down
my ratings !
Breakdown of Relationships
Destruction
of
Communica
tion
Negative clim
Activity
on S u r v i v a
l
6
How to
Resolve
Conflict from
Reaching Win-Win
Situation
Dimag Ki Baati
Jaali
That’s called Win – Win
situation
A C T
VI
Y
E L
Hold Your Emotions & Don’t ta
Keep
Patience
KeepKeep
Keep
Patience
Hold
your
Attitu
de
It May
kill
You.
A piece of cheese!
Respect The Differences
Play to deal with challe
7Conflict
Model
For more information: https://www.cpp.com/products/tki/index.aspx
-Thomas-Kilmann Conflict Mode
Instrument
- By Thomas-Kilm
Competition—AI win, you lose
I lose or give in Accommodate—B
We both get
something
Compromise—C
We both “wCollaborate—D
A B DCUncooperati
ve
Cooperative
8
Tips
to resolve conflict
management…
Focus on solving problems, not changing
Do not let small problems escalate; deal with it
Build good relationships before
conflict occurs
Respect differences & never
avoid them
If you can’t resolve the problem, turn to
someone who can help
Acknowledge feelings before focusing on facts
and..
end..
The
Conflict management

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Conflict management