1. H: 425.442.0774 |
SUMMARY
Experienced
HIGHLIGHTS
EXPERIENCE
01/2017 to Current
07/2014 to 08/2016
07/2013 to 12/2013
CRAIG
professional with strong leadership and relationship-building skills.
AC/DC power and control Diagnostic testing
systems Efficient
Digital circuitry
Superior troubleshooting skills
Test equipment operation
Field Tech Superviosor
M2 Integrated Solutions －WA
Perform service, add-on and repair to security systems, including programming,
start-up and testing, and complete the documents related to the service
provided. Complete different reports relative to technical service. Conduct
quality control inspections. Good communication between multiple
departments and agencies.
Field Technician 2
Pioneer Cable Contractors Inc
Connect and set clients' computers and television sets to the company's
networking system as wellas troubleshoot problems and provide outstanding
customer service to all our clients. Repair and maintain providers networking
infrastructure along with WAN/LAN networks in the homes and businesses of
cable subscribers. Regularly scan customers' cable systems electronically to
pinpoint potential problems. I have solid verbal and interpersonal
communication skills to work with customers and other technicians. I'm required
to have superior manual dexterity and strong math and science skills. I am
required to work independently and handle customers effectively when there is
a problem or when a solution is of an ambiguous nature.
General Manager
Precision Tune Auto Care
Directed and coordinated acquisition of automotive equipment and operational
maintenance of automotive fleet repair and storage facilities. Utilized practical
problem solving abilities to react, adjust and learn from ambiguous or
undocumented situations.Responsible for shop maintenance and organization,
THOMAS M.
tmcraig257@gmail.com
Field Technician

2. 03/2008
09/2007
02/2008
2006
2003
SKILLS
as well as safety operations and ordinances regarding hazardous materials
handling and disposal. Focused on continued improved customer satisfaction by
ensuring their vehicles were repaired in a timely and cost-effective manner.
07/2013 General Manager
Heartland Automotive Services
Analyzed and improved existing improvement areas, including employee
turnover rate. Executed action plan, including better coaching and incentive
program, resulting in cost savings through reduced hiring costs. Increased
revenues by $10,000/month through a cross-functionaltraining program which
qualified 5 employees on 7 different job functions. Boosted car throughput by 6
cars/day through increased employee efficiency and reduced cycle time.
Maintained a 6 system POS network with nationaldatabase at my location.
Managed consistent inventory levels through good bookkeeping, resulting in
service levels in excess of 97%.
11/2007 Analyst II
Microsoft - Xbox － WA
Establish and document system parameters and formats, ensure hardware and
software systems compatibility and coordinate and/or modify system parameters
in terms of existing and projected computer capacity and capabilities Simulate
or recreate user problems to resolve operating difficulties. Work with engineers to
resolve Tier 2 and Tier 3 support issues, escalating to proper personnelwhere
appropriate. Participate in new application roll-outs, testing and special projects
as needed. Screen, refer and diagnose internal inquiries and work requests as
they relate to maintenance of end user devices (EUDs), software, hardware and
firmware.
Current Computer Consultant & Strategist
JW Design Center － Bellevue, WA
Provided clients with hardware and software support, worked to troubleshoot
problems and ideate solutions to assist, maintain and grow smalland medium
sized businesses with their hardware and software needs.
Bachelor of Arts: Graphic Design
Washington State University － Pullman, WA, US
Associate of Arts
Cascadia Community College － Bothell, WA, US
Automotive, bookkeeping, cable, coaching, interpersonal communication,
hardware, clients, customer satisfaction, customer service, database, functional,
hiring, inventory levels, LAN, marketing, math, networking, POS, problem solving,
design process, safety, sales, strategic, software support, television, translating,
troubleshoot, website, WAN, Power tools, Hand tools, Multi Meter
to
to
to
EDUCATION