This document is a resume for Surender Kumar applying for IT roles. It summarizes his work experience of over 2 years in various IT support and infrastructure roles. Currently, he works as a Senior Engineer at 3i Infotech Ltd providing IT support for Bharti Airtel Ltd. He has skills in operating systems, networking, software, and technical support. His objective is to take on challenging IT assignments to further develop his skills.

1. SURENDER KUMAR
H.No.232, V.P.O – Dabra
DT. & Th. – Hisar.
Hisar (Haryana).
Mobile: +919813741303 ~ E-Mail: s.rangera@gmail.com
In quest of challenging assignments in IT with an organisation of high repute in order
to explore and enhance my skills so that I can work for that Organisation in a
better manner.
SYNOPSIS
 A dynamic professional with over 1 years and 11 month of experience in IT Infrastructure
Planning & Management, IT Project Management, IT Network Management, Helpdesk
Management, Vendor Management and Team Management.
 Presently associated with 3i Infotech Ltd., Hissar Laptop/Desktop Support.
 Adept in management of entire IT operations with experience in setting up LAN, WAN based
networks and Networking Devices Administration.
 Deft in the Management of Operating System, Network, Backup and Security with experience
in configuring and troubleshooting various hardware and software related issues.
 Proven skills in managing teams to work in sync with the corporate set parameters &
motivating them for achieving business and individual goals.
Technical SKILLS
Operating Systems : Microsoft Windows XP, windows 7, Windows 8.
Microsoft Windows 2003 Server / 2008 Server.
(DNS, DHCP, knowledge of Active Directory etc)
Packages : MS Office 2013, MS Office 2010, 2007, 2003,
MS Office 97/2000/XP,
Mail : Client Lotus Notes, MS Outlook, Outlook express.
ORGANISATIONAL EXPERIENCE
• Presently, I am Working in 3i Infotech Ltd. Company as a Sr. Engineer. I am taking
care of Bharti Airtel LTD. project in IT Hissar form 01-10-2013 to till now.
• One year Experience in Hardware & Networking Engineer in M.M.College Fatehabad.
• One Year Two Months Experience in HCL InfoTech Services in sector 20 Chandigarh
as a System Engineer.

2. • Two Year Three Months Experience in Targus Technology Pvt. Ltd. In a Chandigarh as
a IT Support Engineer.
• Nine Month working in Kotak Life Insurance Company as a Life Advisor.
Roles and Responsibilities:-
o Providing support to other engineers involved in field & onsite operation.
o Provide proactive solution to customers adhering to SLA with company.
o Deliver technical support to clients for troubleshooting various Airtel applications problems
over the phone.
o Responsible for making & maintaining good relations with all customers of the company.
o Plan monthly & Quarterly Preventive maintenance & Anti-virus updation activities.Responsible
for over all service operation across Punjab and Haryana.
o Administering the windows server comprising of two domain controllers and 500 Workstations
o Health Management, Performance Optimization & providing Maximum Up-time for all Servers
using: Events Log Review (Security, Application & System), Performance Counters.
o Checking for new Security and Vulnerabilities alerts regularly from Microsoft.
o System Upgrading or migration using SHC guidelines and performing SHC of Windows
Quarterly basic.
o Physical Control Management.
o Also performing AV scan - includes the closing of the high and medium vulnerability holes.
o Following the Basic Hygiene process on the Windows.
o Taking care of internal and external audit for security and various IT processes.
o Working for managing and continuous improvement of IT security processes.
o Process Management
o Change Management for Successful Strategic Planning Implementation.
o SLA Management to fulfil service commitments.
o Contributing both directly and indirectly to project and support initiatives as needed to ensure
success and mentor team members.
ACADEMICS & CREDENTIALS
Professional Qualification: -
• Diploma in Computer Hardware and Networking from Shokeenda Institute Hisar.
• International Degree in MCSE (Microsoft Certified System Engineer) from jet king
Institute Chandigarh Sector 34A
• Diploma in CCNA (Cisco Certified Network Associate) from jet king Institute
Chandigarh.
• Diploma in Computer Software ADCA (Advance Diploma in Computer Application)
from Maharishi Dyanand Institute Hissar.
Academic Qualification:-
o Passed 10th
from Bhiwani Board.
o Passed 10+2 from Bhiwani Board.
o Bachelor of Arts (B.A) KUK
Personal Information

3. Date of Birth 27-10-1985
Father’s name Sh.Ramniwas
Language Known Hindi, Punjabi, English
Location Preference Hisar
REFERENCES
: -Available on request
DATED: ------------ (Surender Kumar)