English for students communication skill nots

1. Communication Skill
Presenter:
Jamshid Ahmad
BCS-3rd Term
Presented to:
Madam Neelam
Lecturer in English
Department of Computer Science, UST Bannu

2. Deepti Singh
Most Common Ways to Communicate
Speaking
Writing
Visual
Image
Body
Language

4. Communication Skill
Contents:
 Introduction
 Definition of Communication
 History of Communication
 Types of Communication
 Verbal Communication
 Non-verbal Communication

5. History of Communication
 Speech was developed about
200,000 years ago
 Evolution of the brain differentiated
humans from animals, as among
other things it allowed humans to
master a very efficient form of
communication - speech.
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6. • writings
 Writing was developed about 7,000 years ago
 Letters are developed to form words combined by pictures that represents an
object or and animal and lines shortcuts of drawing to a letter.
 Papyrus is a word from ancient Egypt. Now it is Paper
• Papyrus =paper

7. Speech
 Speech was developed about 200,000 years ago
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8. 2. Language
 Symbols were developed about 30,000 years ago

9. Introduction
What is Communication
 Communication is sending or receiving ideas, thoughts or feelings from one person to one or
more persons in such a way that, the person receiving it understands it in the same way the
sender wants him/her to understand.
 Communication is the art of transmitting information, ideas and attitudes from one person to
another. Communication is the process of meaningful interaction among human beings.

10. Definition
 “Communication is search for all available means of persuasion,”(1)
 “Communication is main highway to all human relations”(2)
 “Communication is the action of conveying or exchanging information and ideas” (3)
(1-Aristotle , 2-Pro, Parkhurst , 3- Oxford Dictionary)
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11. The Communication Process

12. The Communication Process
 Sender – person wishing to share information with
some other person
 Message – what information to communicate
 Encoding – sender translates the message into
symbols or language
 Noise – refers to anything that hampers any stage of
the communication process
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13. The Communication Process
 Receiver – person or group for which the message is
intended
 Medium – pathway through which an encoded message is
transmitted to a receiver
 Decoding - critical point where the receiver interprets
and tries to make sense of the message
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14. Types of Communication
Varbal Communication
Non Varbal Communication
Both verbal and nonverbal channels are
important sources of information used
in conjunction with each other in the
process of communication.
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15.  The transmission of messages using words, either written or spoken.
 Use of words, numbers and symbols.( Letters & Emails & Chats)
 Tone, pitch, quality and rate of speech carries more weight than the words
 The latter convey the emotions and meaning, regardless of the content of
the message.
Verbal Communication

16. Rules for Verbal Communication
1. Ensure it fits the purpose
2. A.B.C: 3. K.I.S.S 4. Deliver information
in 3 stages:
Accuracy Keep Introduction
Brevity It Main body of content
Clarity Short Summary
Simple

17. Most of our communication is non-verbal (which is missing in emails and tweets)
 Facial expressions
 Eye contact, pupil dilation
 Gestures
 Body language and posture
 Proximity and touch
Non Verbal Communication

18. Body
Language
55%
Words
7%
Tone of
Voice
38%
Non Verbal Communication

19.  Smiling – there is nothing like a smile and pleasant face
to greet a customer, especially if he/she has a
complaint.
 Eye contact – always look into your customer’s eyes.
Directly address customers.
 How you look – personal grooming has a big impact on
your customers. Let customers know you take seriously
your position.
 Shaking hands – when shaking hands with a customer a
firm and professional handshake is expected.
Positive Non-Verbal Communications

20. Facial expressions
Your face can show many feelings

21. Eye contact
 Maintaining appropriate eye contact when speaking with others helps
communication

22. Gestures
 Also convey meanings
 Be mindful of cultural
differences
Waving Making a fist Thumbs up
Pointing Nodding Yawning

23. Body language (kinesics)
 A great deal of your (true) message can be communicated by your body use
and posture
 To work effectively with others
you need to read body
language and ensure you
are not conveying the
wrong signals

24. QUESTION & ITS ANSWARE

25. …in the new global and diverse
workplace requires
excellent communication skills!
Success for YOU…