2. Selecting Problems
• Identify problems
• Understand problems impact
• Systematically select which problem(s) to
work on first
– List all problems
– Identify key considerations
– Prioritize problems
– Communicate priorities
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3. Actions
• List of Key Considerations in Order of
Importance
1. Generating Revenue
2. Customer Satisfaction (UX)
3. Capacity Production
4. Accounts Receivables Up-To-Date
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4. Identify Key Considerations
• Business objectives
• Impact on customers
• Impact on those who operate the process
• Available data
• Availability of human resources
• Price of nonconformance
• Financial resources
• Relative ease of solving the problem
• Etc
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5. Prioritizing Problems
• Rank problems in order
• Obtain agreement
• Method of prioritizing problems
– Pareto Analysis
– Nine-blcok worksheet and grid
– Decision matrix
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7. 5 Steps to Problem Solving
• Define the Situation
• Fix the Problem
• Identify the Root Causes
• Take Corrective Action
• Evaluate & Follow Up
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8. Success Story
Note: Use this
problem solving
technique to
implement a workflow.
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9. Results – Rewiew Went Up 90% Since
June After Process Was Put in Place
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