1. JAGADISH CHANDRA BOSE V  + 91 9885651047
 Mugalivakkam – 600125. 
rachansin@gmail.com
Date:
Jagadish Chandra Bose V
Consultant - Specialist
Virtusa Software Service (Pvt) Ltd
DLF IT Park
Chennai.
Sub: <Position applied for>
Dear <Mr. / Ms.> <Surname>
This is with reference to the advertisement / publication / telephonic conversation; I wish to express my interest in joining your team
as a (Name of the Position).
Review of credentials would confirm my association as Process / Operations Management Professional, and offering performance
driven experience of over 14 years spearheading Process Management, Operations Management, Process Excellence, Team
Management, Client Relationship, Reporting & Communication, and Strategic Management; Currently spearheading with Virtusa
Software Service Pvt. Ltd as Infra Security SPOC. Proactive professional equipped with thorough knowledge and technical
understandingin conjunction with demonstrated capabilities in managing process verticals implementing process improvements for
desired performance levels.
My resume is enclosed for your review and consideration. To describe myself in a nutshell, I am hardworking; ready to take up any
challenge of life abreast with the latest trends and a team player with excellent communication skills.
With an innate sense of task prioritization, managerial aptitude, training & development and result oriented attitude towards
accelerating organizational growth and that too in a high pressured, time bound and competitive environment, I reckon that my
grooming level is apt to look outward for a challengingsenior level position, requiring complete grasp & grip of Process Man agement
& Operations with high level of professional loyalty, integrity and maturity.
A glancethrough my resume, attached along,shall familiarizeyou with my credentials.I am confident of fittingin the slot as well as in
the team. However, should you desire personal interaction; I may be called upon where the possibility of our association could be
explored further.
Sincerely,
Jagadish Chandra Bose V.

2. JAGADISH CHANDRA BOSE V  + 91 9885651047
 Mugalivakkam – 600125 
rachansin@gmail.com
PROCESS & OPERATIONS MANAGEMENT PROFESSIONAL
In quest of a challenging position in an eminent organization that offers me generous opportunities to explore & outshine while
accomplishing personal as well as organizational goals
PROFILE
VersatileManagement Professional with incredible experience acquired with 14+ years of experience in diverse areas encompassing
Process Management & Optimization, Service Delivery, Continuous Improvement, Reporting & Communication, and Strategic
Management across Mortgage Industry. Currently spearheading with Virtusa Software Service Pvt. Ltd as Infra Security SPOC.
 Certified “Six Sigma – Yellow belt trained” – familiar with DMAIC approach and statistical tools. Champion in adopting LEAN
concepts like “KAIZEN (continuous improvement)”, “Value Stream Map (eliminate 7 mudas)” etc. Can integrate the team
towards yielding “First Time Right” output from each step of the process
 Attending internal and external audits for the ODC’s on Systems Management, Patch Management, Asset Management,
Software Management etc.,
 Providing necessary Audit evidences at all times.
 Preparing and Closing NC’S by performing RCA.
 Working with Senior Management on various day to day issues and conducting Security Awareness Programs to project teams.
 Proven Expertise in handling target based projects and coping the team in meeting the common objective Prolific team leader,
trainer and a motivator having ability to build and retain cohesive team of performers as well as maintain TAT, Quality,
Productivity and Behavioral aspects of the Team.
 Demonstrated skills in implementing the project health by implementing “Statistical Quality Control” tools like “Pareto charts”,
“Histograms”, “Control Charts”, “Root Cause Analysis” and “FMEA (Failure Mode and Effects Analysis)” etc
 Possessingstrong analytical and troubleshooting skills. Superior written and verbal communication abilities and demonstrated
capabilities in managing process verticals with strong background in implementing process improvements and quality
initiatives for desired performance levels.
CAREER GLIMPSE
Virtusa Software Service (Pvt) Ltd, Chennai Since sept’15
Consultant – Specialist, since Sept’15
 To ensure all themandatory checks as per the BT STARDA guidelines has been met before the candidateis on boarded to BT
project.
 To ensure all the mandatory items are completed before the candidate is provided the access to Physical and Logical access to
the BT ODC.
 To ensure all BTmandatory trainings should completein timely manner and retai n trainingrecords per BT guidelines.
 Desktop internal auditis beingscheduled every month and any no compliance(LikePatch management, AV & Software) will be
addressed immediately.
 Create awareness to the users on security compliancein BT ODC.
 Responsiblefor on boarding/ off boardingprocess is in placein Auditpoint of view.
 SPOC for all information security and infra related issues.
 Responsiblefor all internal Audits.
 IT /Security related activities.
 All kind of SW/HW approvals into BT area.
 3rd party access /laptops approvals.
 EINs creation / deletion auditing.
 BT assetmanagement.
 Systems /Software’s.
 NAIF/test machineapprovals.
 Admin related activities as a SPOC.
 Conducting security awareness programs.
 Responsiblefor BT in-lifeaudit.
 Ensuring BT security policies and procedures.
 BCM planningand execution.

3. FIRST INDIAN CORPORATION, HYDERABAD Sept’01-Aug’15
Team Manager, Apr’14 – Aug’15; Team Size - 43 including 2 Team Leaders
 Spearheading entire Southern region counties including new country transitions .
 Reviewing existing systems & procedures and designing internal controls/quality checks for various operational areas for
achieving higher operational efficiency, resource rationalization and cost reduction.
 Interacting with the management, team, and associates to facilitate smooth communication to understand and analyze the
requirement and also to identify appropriate solutions for problems, if any.
 Managingserviceoperations for rendering and achievingquality services; providing customer support by answering queries and
resolving their issues, ensuring minimum TAT and quality service.
 Determining training needs through quality checks, identifying process gaps & conducting training programs to enhance
operational efficiency of the entire team.
 Planning the process effectively with overall responsibility for maintaining various process metrics and stri ctly adhering to the
compliance procedures at all times.
 Assuring that appropriate processes are maintained and identifying weak areas to improve process and providing suggestions
regarding improvement of processes
 Strictly maintaining Service Level Adherence and complaint management with the teams end with good and timely coordination.
Thus ensuring rich customer experience in each and every interaction and transaction.
 Analyzing the areas for development while implementing strategic plans for the various operational activities. Taking remedial
actions while providing suggestive measures for the service improvement
 Responsible for identifying the application process gaps and taking initiatives to resolve the issue.
 Designed & implemented systems, processes for smooth functioning of operations & enhance operational efficiency. Effective
and optimum utilization of the available resources and manpower to ensure excellence in service delivery.
Career Highlights
 Initiating Quality improvement Six Sigma Project as a Project Lead to reach highest sigma level and excite the client
 Awarded as Best Kaizen employee of the Year 2014.
 Played a active role in 5 day week project and employee incentive plan given the best plan which can be accepted by the Senior
Management.
 Participating in “Route Cause Analysis” program initiated by Vendor Management team and improving the quality standards of
different projects by using different RCA tools
 Coordinating with HR team and acting as POC for Data Trace processes. Bringing all human relations issues to the HR Head notice
and urging for solutions
 With the help of MBB, initiated “expert talk” for the team to improve their process knowledge
 Being a team manager of quality processes, working as a bridge between data entry vendors and final audit team and filling the
knowledge & communication gaps.
Senior Team Leader, Apr’11 – Apr’14
 Involved in drafting and implementing different processes and have been actively involved in ISO 9001 and ISO 27001
certifications.
 Worked on MMS (Metrics Management System) report to analyze process health.
 Received Team Excellent Awards for 5 quarters for continuous 2 years.
Team Leader, Apr’08 – Mar’11
 Lead by example of all pilot projects.
 Was a part of Lean project
Team Coordinator, Aug’06 – Mar’08
 Handled new client enquiries and acted as the face of the business.
 Implemented new initiatives.
Subject Matter Expert, Apr’05 – Jul’06
 Trained the resource and played a vital role in expansion of the project.
 Participated in daily calls with onshore team US to expand the project in India-HYD,
Senior Associate, Apr’03 – Mar’05
 Selected for Go Forward, a newly launched flag ship project of Datatree.
 Played a vital role in transitioning the process to Hyderabad-India and stabilizing the project.
Process Associate, Sept’01 – Mar’03
 Learned the US mortgage business transactions within a short time.
 Got “A” grade in annual appraisals continuously for best performance.

4. ACADEMIA
Post Graduate Diploma in Information Technology & Management, 2003, All India Management Association – New Delhi
B. Sc (M.P.C), 1997, Nagarjuna University, Guntur
Class XII, 1994, Board of Intermediate Education
Class X, 1992, Board of Secondary Education
Date of Birth: 9th May 1977
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