1. RADHIKA GARIMELLA
Flat No:103,Jayalaxmi Apartment Mobile :+91-9000539616
New Bowenpally,Hyderabad-11 Email : gradhika09@gmail.com
CAREER OBJECTIVE
To pursue a challenging positionwith a visiontowards the future, where inanatmosphere conducive to
the sharing ideas, learningandgrowthinIT.
PROFESSIONAL SYNOPSIS
 A dynamic professionalwith 6 years of experience inService Management Operations, Service Delivery, Project
Management and Team Management.
 Currently working with Verizon Data Services as Project Manager.
 Worked with Indmax IT Services as a Senior Analyst in Service Delivery Management.
 Worked with BOA as a Service Management Expert.
 ITIL V3 Foundation Certified, Prince 2 Certified, Cloud Computing Certified.
 Hands onexperience ingoverningITIL processes at operationallevel to enhance IT service delivery.
 A keenplanner, strategist & implementer with demonstrated abilitiesinservice operations andmanagement.
 An effective communicator withexcellent relationship building& interpersonal skills. Strong analytical, problemsolving
& organizationalabilities. Possess a flexible & detail orientedattitude.
 Acted in close liaison withservice providers & vendors, ensuring minimal downtime.
CORE COMPETENCIES IT SERVICE MANAGEMENT (ITSM)
 Strong Knowledge in analyzing, Developing, Documenting andimplementing incident, Change, Release management
processes.
 Conductingkickoff meetings with the client andgathering the requirements regardingto the existingprocess.
 ConductingGAPanalysis andfindingout the improvement areas in the process. Designing andimplementing the
process whichneedimprovement.
 Designingthe processas per the customer requirements andalsowhich can help the customer inmeetingtheir SLA’s
 Understandingthe benchmarks and SLA laiddowninthe Client Organizationsothat designed process can meet the
client expectations.
 Coordinating withthe toolsteam, sothat the tool needs to be formulated as the designed process.
 Implementingthe designedprocess acrossthe organizationi.e. In terms ofprovidingthe training across the
organization.
 Defining process Roles andResponsibilities, Metrics andKPI’s
 Developa lastingrelationshipwith the clients andsustainedlevels ofsatisfactionbyensuringservice deliveryas per
SLA agreeduponperformances metrics.
 Good understanding of ITIL/ITSMframeworkandits use indaydelivery/ improvement operations
 Excellent people management skills, communications capabilities & presentationskills.
 Worked onapplications like ITSM Remedy, Citrix, SAP, Lotus Notes, Microsoft Outlook, GSD, AtTask Project
Management Tool.
 Abilityto graspquicklyandadapt to ever changing & challenging needinthe IT industryandquicklyto adapt any
geographicallocation.

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ACADEMICS & CERTIFICATIONS
 B Tech from JNTU, Vishakhapatnam.
 Intermediate fromBoardof Intermediate, Andhra Pradesh.
 ICSE from Board of Secondary Education, New Delhi.
 ITIL V3 FoundationCertified.
 Prince 2 certified
 Cloud Computing certified
ORGANIZATIONAL EXPERIENCE
 May’ 08 – Oct 2010 with Bank Of America
 Role: Service Management Expert
 Oct 2010 – August 2012 with Indmax IT services
 Role: Service Delivery Analyst
 Oct 2012 – Till date with Verizon Data Services
 Role: Project Manager
Key Responsibilities as PM:
 Define the scope of the project incollaboration withsenior management
 Create a detailedwork planwhichidentifies andsequences the activities needed to successfully
complete the project
 Determine the resources requiredto complete the project
 Developa schedule for project completionthat effectivelyallocatesthe resourcesto the activities
 Reviewthe project schedule withsenior management andall other staff that willbe affectedby
the project activities;revise the schedule as required
 Determine the objectives andmeasures uponwhichthe project will be evaluatedat its
completion
 In consultation withthe appropriate manager, recruit, interview and select staffand/ or
volunteers withappropriate skills for the project activities
 Manager project staff and/ or volunteers accordingto the established policies andpractices of
the organization
 Execute the project according to the project plan
 Developforms andrecords to document project activities
 Setup files to ensure that all project informationis appropriatelydocumented andsecured
 Monitor the progress of the project andmake adjustments as necessary to ensure the successful
completionof the project
 Establisha communication schedule to update stakeholders includingappropriate staffinthe
organizationonthe progress of the project
 Reviewthe qualityof the workcompletedwith the project teamon a regular basis to ensure that
it meets the project standards
 Ensure that the project deliverablesare ontime, andat the required level of quality
 Evaluate the outcomes of the project as established during the planning phase
Date:
Place: G.Radhika

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