1. Email Address:munisha.rani@gmail.com Cell Phone:+91 9686707438
munisha.rani@accenture.com
Profile Summary
I have Over10 yearsof Experience including 7.5yearsof experience inthe LearningandDevelopment
withAccenture workingon
 LearningandDevelopmentProgram, New JoinerOrientationsandSeniorManager
Programs,Virtual,Classroom, Onlinetrainingmethodologies.
 TrainingNeedsAnalysis,LearningManagementSystemsandProjectManagementof
LearningInitiatives.
 SchedulingSessions andManagingDeliveryserviceswhere ClientRelationship
Management,ProjectManagement,Operationalexcellence,Performance Management,
People ManagementandEscalationManagementbeingmycore responsibilities.
I have highlydevelopedandextensive peoplemanagementskills(leadership,coachingandmentoring)
includingmanagingandworkingingeographicallydispersedandmulti-disciplinary teams.
Also,Accenture Internal TrainerforSoft-skillsProgramslike “Effective Communication”;“Verbal
Communication”;“Time &StressManagement”;“Assertive Communication”.
Job Experience - Client/Company: Accenture Pvt. Ltd.
Project: LearningAdministrative Services[External Client]
ProjectDuration:25th
Aug2014 – Till Date
Role:ImplementationManager
Job Description
As an ImplementationManager[IM],Iam responsibleforrelationshipmanagementwithRelationship
Managers [RM] andProgram Managers [PM],BusinessPartners/Stakeholders.Currentlyalignedto
APJC& EMEAR [CrossFunctions],IpartnerwithRM’s,Stakeholders/BusinessPartners toaddress
businessproblemsrelatedtoLearningAdministrativeService[LAS] andResponsible forproviding
solutionandworkwithRMfor any customrequestsandnew engagementplanningandexecution. Also
workwithLAS Operations Managerstoensure the businessrequestsare executedasperthe
contractuallyagreed timelinesandservice qualityandprovide necessarybusinessrequiredcustom

2. reportson an ongoingbasis. Waspart of the TransitionTeamtoU.S [SanJose] fromAccenture for
knowledge Transferandtrainingthe teambackin India.
Rolesand Responsibilities:
 Geographicor Functional pointof contactfor RM’s, PM’s,Service DeliveryManagersandBiz
Partners.
 Collaborate withrequestorsonanychange requeststoagreedprocessandworkwithRM’s to
addressthese changes.
 Track change requestandreportit on a monthlybasis,workwithRM’s toaddressthese changes
and standardize the process.
 Escalationpointof contact for respective RM’s.
 Responsible todrive sessionmanagementprocess.
 Responsible todocumentdeliveryprocessandexecute new engagements andshare feedback.
 BusinessAdvisortoclientsandhelptheminfindingasolution.
 Responsible foranychange managementatprocess/geographylevel.
 Work closelywithoperationsteamanddrive processrigorandproactivelymanage any
situationswhich canbecome escalations.
 PlaySME role forthe APJC& EMEAR region/functionbefore operationsteamcanreachout to
requestorsforhelp.
 Drive value projectsfortheirregion/function.
 Facilitate anddrive agreedMOSmeetings.
 Provide data/informationas neededtoclientsandAccenture leadershipteam.
 To provide businessinsights,upcomingchangesandcustomerfeedbacktothe operationsteam.
Project: LearningOperations ContentDelivery (GUTrainingAdmin Team – Internal)
ProjectDuration:1st
Aug2012 till 25th
Aug 2014
Role:Team Lead
Role Description
Planand Manage NewjoinerInductionsfordifferentworkforces,manage 4clients,workwithdifferent
stakeholder,Planandexecute SeniorExecutiveinductions,ClientRelationshipManagement,
Performance Management,People ManagementandEscalationManagement.
 IdentifyingTrainingNeeds withinAccenture Employees;andtodetermine the trainingschedule.
 Manage NJO,NonNJO& Leadershipprograms[LDP-AMDA &LnPD-ConsultingWorkForce]
 Drive NominationsacrossIndiaLocationstoensure eligibleparticipantsenrolltoLeadership
Courses(AMDA:2 Yrs LDP Course forManagers and above).

3.  Ensure all Logisticsare in place andsessiongoeslive withoutanyissues.
 Reporting– Includingthe Completion&PendingStatus;BatchUtilization;CostEfficiency.
 Conduct“Train the Trainer”Sessionsasa part of “LeadersTeachLeaders”to enable Accenture
Managers are accreditedforthe coursesanddeliversessionsforparticipants.
 Raise Purchase Orders& Coordinate withExternal Vendors(forFacultyorExternal Venues).
 Supervise the overall workandensure the teammeetsall SLA’swithZeroErrors.
Project: LearningAcademy [External Client]
ProjectDuration:Dec2008 – 30th July2012 (3 Yrs 8 Months)
Role: SubjectMatterExpert.
Role Description
 Responsible fortransitionof FinalizationRole. (WassenttoAustraliato learnand transitionthe
processto Bangalore)
 SessionManagement&SessionCompletion[Finalization] andmaintaining100% SLA (All
regions).
 ClassRoll Dissemination(All regions).
 Managing VILTSessionsforentire Region(IncludesAdd/Edit/Cancel viaVolume LocationPlan,
ModificationRequests &managingAT&Tand Conference Bridge Booking).
 Responsible fortrackingKIT(material) forall TCsessions.
 MonitoringTC Closure &TC ClassRoll performedbyTC Scheduling.
 Handle VLPDemand& ModificationrequestforSouthAustralia,WestAustraliaandVirtual
Sessions.
 Assist in Process Improvement initiatives.
 Involved in Process documentation.
 Use LearnAchieve &DeliverySchedulingTool toinputclassdetailsforcourse schedules.Update
session information accurately and on time.
 Complete system screens to accurately enter data to Client Systems / Learning Management
System [LMS].

4.  Contact vendors, external instructors, and facility owners etc. to arrange and confirm class
schedules.
 Conduct allocation of rooms, visual aids, instructor to courses within defined business rules.
 Solve basic resource conflicts by selecting viable alternatives.
 Escalate potential issues to Delivery Services Management, Capability Management and / or
Scheduling Team Lead.
 Assign Instructor resources effectively. Decisions based on guidance documents showing the
required parameters to be used.
 Perform regular rework of schedules to ensure that the best-fit resources are assigned. This
includes prioritizing the reassignment of internal instructors from classes that get cancelled.
 Ensure Cancellation policies are being followed.
 Create a general understandingof clientneedsinordertoprioritize schedulingresources
Project: Accenture Learning - WashingtonMutual Learning Academy [External Client]
ProjectDuration:Jan 2008 - Nov. 2008 (11 Months)
Role: BusinessOperationsAnalyst
Role Description
 Base SchedulingforClassroom&Virtual sessionsforEasternRegionswhichconsistedof NE& SE
regionsinUSA.
 HandlingClientrequestsinthe formof ADHOCrequestswhilemeetingService Level Agreement.
 HandledCancellations,EditRequests&Escalations.
 PerformedQualityAnalystChecksandRectificationsforthe process.
 TrackedMaterialsfor all regions.
 Workedon Enterprise duringextraworkload
 InteractedwithOnshore DSMTeam, ClientRepresentativesandBusinessInterlockTeam.
 TrainedNewJoinersregardingProcess.

5. Client / Company: Reliance Web World Express (Unit of Reliance Communication)
ProjectDuration:June 2005 – Nov2007. (2 Yrs 5 Months)
Role Description –
 Managed the entire WebStore.
 Overall responsible forPrepaid&PostpaidLOB’s.
 HandledCustomerCare & SalesExecutives.
 Managed backendoperations.
EDUCATION QUALIFICATIONS
University/College Degree
IGNOU, Port Blair BA (Majorin English)
IGNOU, Port Blair AISSSE
Carmel High School, Port Blair AISSE
One yearDiplomainComputerProgrammingandApplications. AISECT, Port Blair
PERSONAL DETAILS
Name : MunishaRani
Address : Santara Magan Place, HulimavuLake Road,
BehindMaruthi Dental College
BannerghattaRoad,Bangalore-560076
Gender : Female
Marital Status : Married
Date of Birth : 25th
May 1980
Husband’s Name : Aristotle.S.Cochrane
LinguisticProficiency : English&Hindi.
Email address : munisha.rani@gmail.com / munisha.rani@accenture.com
Contact No : 9686707438
DECLARATION:

6. I do herebydeclare thatthe above furnisheddetailsare true tothe bestof my knowledge and
belief.
(Munisha Rani)