1. `
INTERNAL
Ajay Pillai
Senior Project Manager
Mob: 9158009101
pillaiajay@rediffmail.com
PROFESSIONAL SUMMARY
 Software professional with close to 18+ years in the industry, focused on value creation for the company
 Experience in working on multiple domains such as ecommerce, Financial Services, Insurance Services,
Hospitality Services, Production & Operation, Judicial Services, Educational Services, BSM – Remedy
 Experience in setting DevOps and Agile scrum teams
 Experience in Recruitment and Capacity Management. Handled recruitment for multiple asset classes for Client-
server and web based technologies including testing
 Have had the opportunity of leading teams globally, comprising of technologists, subject matter experts and quality
assurance and driving programs global in nature – towards fulfillment.
 Leading and inspiring large teams upwards of 150 resources towards fulfillment of business goals and objectives in
a values compliant environment.
 Experience in setting up capability from grounds up. This would include people, processes and training.
 Operating with stakeholders at the level of Global Functional Heads to provide transparency and engaging at a
strategy definition stage.
 A Simplified and Data driven mindset to translate objectives into concrete actions and deliverables and manage
execution.
 High degree of focus on managing costs and driving productivity through established industry standards and best
practices.
 A self-driven professional with high standards of integrity. Would thrive in a set up with a culture that is
international in reach and has values that inspire positive behaviors.
 Expertise in Vendor Management and streamlining processes in the various phases of the SDLC
WORK EXPERIENCE
HSBC Global Technology Center, Pune, India
Multiple positions
Sep 2007 – Present
Head of FCS IT, GLTi
Jan 2016 – Current | Pune, India
Key responsibility includes Location Optimization, Vendor Consolidation, Process optimization in testing and release
management, knowledge transition.
Responsibilities:
 Entity manage a team of 95 plus associates working in multiple locations
 Support Hiring managers manage resource demand
 Taking ownership of local issues and mange through to resolution or escalate to Global Head and Local Senior
Management where necessary
 Stakeholder Management and coordination across regions
 Develop and maintain a motivated and professionally trained staff
 Performance management
 Rewards and Recognition in consultation with Functional Heads and Local HR
 Maintain and Open and transparent work environment where people are encouraged to think out of the box, come
up with new ideas, challenge status quo and strive for excellence

2. `
INTERNAL
Head of Global Asset Management (AMG), GLTi
Apr 2014 – Dec 2015 (1 year 9 months) | Pune, India
As Head of Global Asset Management, manage a high performing team working on Analysis, Development, Testing
and Production Support in a matrix organization, the purpose includes ensuring appropriate governance, code of
conduct, risk management and adherence to policies and processes at all times. Projects included in functions such as
Front Office, Regulatory, Finance, Back Office etc
Responsibilities:
 Entity manage a team of 130 plus associates working in multiple locations
 Support Hiring managers manage resource demand
 Taking ownership of local issues and mange through to resolution or escalate to Global Head and Local Senior
Management where necessary
 Stakeholder Management and coordination across regions
 Develop and maintain a motivated and professionally trained staff
 Performance management
 Rewards and Recognition in consultation with Functional Heads and Local HR
 Maintain and Open and transparent work environment where people are encouraged to think out of the box, come
up with new ideas, challenge status quo and strive for excellence
Head of Regulatory IT, Global Banking & Markets, GLTi
Jan 2012 – Mar 2014 (2 years 3 months) | Pune, India
As Head of Regulatory IT, was leading the capability creation mandate including Technologists, Testing and Subject
Matter Experts. Was instrumental in growing the team from 33 to 135 (almost 5 times the initial size) in a span of 8
months in order to fulfill the ever-growing project demands in Regulatory. Projects included Common Reporting –
Basel III, Liquidity Management, Market Business Intelligence and GFDM
Responsibilities:
 Complete line management of all teams in REG IT.
 Communicate team and project status with on-site managers, and resolve issues in a timely manner
 Collaborate with on-site managers for resource planning and recruitment
 Guide all teams through development / testing lifecycle and provide assistance as needed.
 Manage scope, effort, schedule and quality, while continuously identifying and mitigating underlying risks.
 Collaborate with stakeholders to elicit, review and facilitate the training needs (domain and technical).
 Identify and implement process improvements
Head of Post Trade Equities, Global Banking & Markets, GLTi
Jan 2010 – Dec 2011 (2 Years) | Pune, India
Managed a team of 60 associates (BA, Dev and Test) handling multiple projects across multiple regions (UK, HK and
Mexico) under the Post Trade Securities world reporting to Global Head of Post Trade Sec IT. Projects in Cash
Equities included Global Execution Management System (GEMS) – a web based global middle office application
which performs the post trade processing (middle-office business flows) for the equities trades in the US, European
and Asian Markets.
Head of Testing, Global Banking & Markets, GLTi
Sep 2007 – Dec 2009 (2 years, 3 months) | Pune, India
I joined HSBC in Sept 2007 as Head of Testing for Global Banking and Markets (GBM), Group Private Banking
(GPB) and Global Asset Management (AMG) and leading a team of more than 350 testing professionals.
As Head of testing, was responsible for global stakeholder management, capability creation, demand management,
utilization and standardizing processes in testing across various functions. Successfully set up automation labs which
were focused in reducing testing efforts by a sizable margin. In addition, I partnered with external vendors to leverage
tools and best practices in testing.

3. `
INTERNAL
Wipro Technologies
Manager – Quality Assurance, Business Service Management
Dec 2005 – Aug 2007 (1 year, 9 months) | Pune, India
I was in-charge of the Business Service Management (BSM) arm of Wipro as a Quality Assurance Manager. This unit
focused on providing IT Service Management based services to its customers. BSM primarily focused on financial
institutions and Corporates such as Standard Chartered Bank, United Overseas Bank and Reliance – to name a few.
Key activities entail managing multiple projects, estimation, scheduling and ensuring timely deliveries. Participated in
audits and was involved in streamlining the process for end-to-end testing.
Identitymine Software Pvt Ltd
Test Manager
Apr 2005 – Nov 2005 (8 months) | Cochin, India
Identitymine is a Microsoft partner and involved in providing interactive and user experience company primarily on
natural user interface (NUI). As Microsoft introduces new utilities, Identitymine provided with requirements which
are then designed to web scenarios for users to understand its usage. These were then showcased by Microsoft for
their TechEd’s.
Another major contribution was on a content management sytem called Microsoft Press Pass, that was used by
Microsoft for internal communication and news releases.
As a QA Manager, I led the Quality Assurance team of 4, ensuring the integrity of the applications developed by the
team. My responsibility also included the design and implementation of QA policies and procedures.
ART Technologies
Test Manager
Jul 2004 to Mar 2005 (12 months) | Cochin, India
Art Technology & Software is a provider of quality IT software solutions to the global market. As a Test Manager,
was involved in test management of multiple projects spread across a variety of industries such as Media and
entertainment, ecommerce solutions, Sports. In addition, was given the responsibility of setting up processes and
getting the ISO 9001:2000 certification. This was attained in a span of 4 months.
Mobile solution for merchandise: Retailer with over 100 outlets in leading sports & leisure centers across UK and in
major high street across UK had a big challenge for their inventory control due to the constant movement of stock
across the cubes. They were also severely limited due to the lack of IT infrastructures at the cubes. For their business
model to succeed, it was vital that accurate stock level information of various cubes was available in real time at the
head office and for the merchandisers to restock the items. The merchandisers then moved the stock around in van
with the stock for cubes and followed a laborious process of restocking the cubes due to lack of real time information.
A customized mobile solution developed using .Net and c Sharp was designed and this enabled the merchandisers to
perform the stock control activities at the cubes. The stock information was communicated via GPRS through a hosted
web service to the head office. This meant the head office was able to see all the stock movement across the enterprise
in real time. Additional features included different user profiles, new stock creation etc.
Online Media (DVD) Rental: The online DVD rental system was developed with Microsoft C Sharp and SQL server.
It also had an inbuilt content management system so that the site administrators could manage the site content easily.
Microsoft Retail Management System (RMS): Microsoft RMS is a complete POS solution for small and midsize
retailers operating everything from a single store to a whole chain. It is comprehensive and scalable for those
businesses focusing on significant growth. Many retailers would need customization on the off the shelf product for
their mode of operations.
Advanced Software Technology, Cochin,
Test Lead
Mar 2000 – Jun 2004 (4 years, 4 months) | Cochin, India
Advanced Software Technology is a global IT Service provider to small and mid-sized companies, government and
nonprofit organizations around the world. I was instrumental in building the Quality Assurance team and worked as
Test Lead with a team of nine. As a Test Lead in the company, I got the opportunity to work on multiple technologies
(web as well as client server) and multiple domains. This included preparing the test strategy, planning, task
allocation, defect management and automation.

4. `
INTERNAL
Assyst E-Mall: This is an e-commerce project done for our overseas division and the parent company Assyst
Inc., Virginia. This application allows you to browse through a host of stores, each one offering you a wide range
of products. Each store has a shopping cart and facilities to make online payment through cyber cash. Each store
can administer the site through the admin section provided for each store.. This application was developed using
ColdFusion and JavaScript as the scripting tools and MS SQL Server 7 in the backend.
SACIR: This system is for Insurance company (SACIR) which is capable of creating new clients, their details as
invoices, internally allocating premium payments, rating and tracking the start, length, and termination of policies
and coverage’s. The Second Module is implemented to serve benefit-processing needs of SACIR. The system can
capture data off claims that arrive either in batches from a provider or through an employee, create and manage
Cheque issuing.
E-hotels: This is an online hotel reservation website customized for the people anywhere in the world to reserve
hotels in India during their visit to India. They can also browse through the hotel lists, get room details and room
picture, room rent and search hotels through this site. It uses Cybercash to facilitate online credit card payment.
The administrative application in the system helps the Site Administrator to control the hotel reservations and
cancellations. This site used HTML, ColdFusion, IIS and MS SQL Server.
Center Operations Management: This is a client-server based application developed for management of the
various franchisees of a computer institute. It was developed using PowerBuilder and MySQL.
NIH: This web-based application was developed tne nonprofit organization providing information on health,
grants, training and news events.
Assyst Suite: This web-based application is for managing the marketing department as well as maintaining the
clients for a contracting company. It has been developed using Java and Sybase SQL server.
Payroll: Tested the payroll package, which takes care of the entire salary calculation for multiple departments,
multiple divisions of a company. Its features include tax calculation, year-end processing, etc. This application
was developed using PowerBuilder and SQL Anywhere.
Sprint Store: This ecommerce application is for managing the distribution network, purchase & sales of products
as well as maintaining the clients. It has been developed using PHP and Sybase SQL server.
In the Tata Tea Carry & Forward Management System is an online interface to centralize information but
decentralize day-to-day decisions and activities being carried out in the system. The system has provision for
handling loading of goods, stock transfers, and invoicing. The system was developed using Cold Fusion and MS
Sql server.
SLib (Library Management System) for FEDO was involved in the planning and testing of a Library management
system. The system is capable of storing information about books, journals and standards, members and has
provision for reserving books through the FEDO intranet. The system was developed using VB 6.0, MS SQL
Server, and ASP.
ATS (Attendance Tracking System) was involved in the planning, testing and documenting of Sprint's Attendance
tracking system. This system stores the reporting time and the leaving time of the staff and tracks the number of
leaves of the employee. A web interface enables the staff to store reporting time from individual machines. The
system was developed using Visual Basic 6.0 and Oracle 8 as the database.
White & Black Inc an Internet based application was developed using PHP and MySQL. This site is mainly used
as an informational site. Basic Business process involved are customer feedback, employment opportunities in the
corporate office as well as in the store locations, customer registration, searching for stores closest to the user's
location and apply for White house Black market Credit card. This site also provides information about the stores
latest happenings etc.
Global Banking Law Database (GBLD) for World Bank in XML, ASP and MS SQL Server is an application
intended to bring the banking laws of various countries online in a central location. The application is mainly
intended for the legal department of World Bank and IMF. This application is a search engine, which can search
the law database on a particular topic, relating to banking laws, for the specified country. It will help the people
across the globe and also those who are working within World Bank and IMF refer and compare the laws for
different countries online.

5. `
INTERNAL
MGCounty Pension management System This application was developed for Montgomery County catering to
the various pension schemes provided by them to their county citizens. The system was developed in Developer
2000 and Oracle 8i.
HOTSET (web): Hotset is an Organization, which manufactures and sells electrical heating elements for
industrial applications. This system is a part of an ERP system. The system provides a unique login for its
customers. It has got provisions for placing quotes, convert it to an order and keep track of previous quotes etc for
its customers. It is developed using ASP.Net and MS SQL Server.
TRACE - A client server system tracking the violation of Law for Montgomery County, to sell cigarettes to
anyone less than the age of 18. This system is designed to track the inspections and the Citations issued by the
inspectors to the establishments that violate the law. The inspectors check the establishments (Shops) selling
cigarettes to minors. Inspectors do this by sending minors that are employed by the Govt. into the establishments
to buy cigarettes. If the establishment sells cigarettes to the minors then inspector will issue citations to the
establishments. The system was developed using MS Visual Basic 6 as the front end and was compatible with MS
SQL Server 7, MS SQL Server 2000, Oracle 8 and MS Access.
Montgomery County (eMontgomery) The County has several departments and the portal has links to each and
every activity of these departments. The system developed for the Department of Engineering Services caters for
the different new and existing projects .It is used by the County to track all the project details and employees/users
related to the project. It has facility to include/edit different pages/URL for a particular project. Specialties include
different types of reports including Crystal reports, admin section for data and content management. Map tracking
and spell checkers. This is built with ASP and MS SQL Server. Site available at
http://www.montgomerycountymd.gov/
Fairfax City - The eMessage Alert System (eMAS) is an electronic broadcast system, which enables cities,
countries, states, or major organizations to notify subscribed users of breaking news and events. eMAS is an SMS
site and is based on the fact that a vast majority of mobile phones has the capability to receive short text messages
similar to that of a pager. Any user with a mobile phone can be the recipient of message alerts broadcasted by the
eMAS system. This was later reworked to incorporate SSL, multiple device connectivity and multiple database
connectivity. Current Version is eMAS 2.1[Developed using ASP, XML, MS Access, MS SQL SERVER,
ORACLE] .The site is available at: www.ci.fairfax.va.us
TDIC Photo Album - Application developed for scanning copying and saving images in the database. Features
like saving selections as hotspots and retrieval incorporated. Application developed exclusively for the Sultan of
Ras Al Khaimah. [Developed using: Visual Basic, MS ACCESS].
Kott Software, Cochin,
Test Engineer
Jan 1998 – Feb 2000 (2 years) | Cochin, India
As a Test Engineer, built my experience on Black Box testing on projects based on Hospitality and Retail Domain
Prior to working in Kott Software, worked with Venkateshwara Hatcheries, Delhi as a EDP executive working on MIS
for the organization.