1. Manager
Accenture, Delhi
Personal Details
Date of Birth: 18/04/1973
Languages Known: English,
Bangla, Bahasa
Address : C 608, Princess
Park, Indirapuram, Ghaziabad,
Delhi-NCR
Profile Summary
Offering nearly 19 years of successful and enriching stint in the global shared services
and spearheading large scale global programs / engagements in Solutions Architecture
Interfaced with top management & global stakeholders, drove change, infused new
ideas, standardized processes, took performance to the next level and ensured that
the center delivered value beyond cost arbitrage
P&L driver & Revenue Accelerator: secured new business worth USD 750000 in Q1 &
USD 3.7 million in the start of Q2
Drove the implementation of technology strategies enabling the organisation to
accelerate the overall efficiency by 28% through the deployment of new tools
Transition Expert: designed a capable succession plan to transition the Site Lead role at
a local leadership level; steered the implementation of operational excellence modules
and attained a cost reduction on overtime by 95% and accelerated the productivity
by 75% in the Philippines Centre
Pioneered the set-up of the first shared service model and grew the location from 6
FTE to 150 FTE in Sep’11 which has now grown to 1200 FTE
Drove critical programs with notable success in directing a broad range of automation
process initiatives, while participating in yearly planning, analysis & implementation
of solutions in support of business objectives
Proven management skills, capable of leading & motivating individuals to maximize
levels of productivity; knack for motivating team for exceeding customer expectations
in delivery of committed services
Career Timeline
Core Competencies Global Shared Services Support Solutions Architecture
Process Transition Operational Excellence
Key Account Management Stakeholder Management
Strategy Planning Team Building & Leadership
lease attach a
photograph
ANINDYA DUTT
Versatile, high-energy technocrat, aligned robotics/automation with business
strategy, designed and drove large and complex business solutions
anindya_dutt@hotmail.com m +91-8130545888
Holiday Inn,
Pune as Assistant
Manager
GGL Hotel & Resort
Ambuja Group,
Kolkata as Business
Development
Manager
Hyatt Regency
Mumbai as Assistant
Front Office
Manager
Jun’96-Aug’00 Sep’00-Dec’02
MphasiS, India as
Operations
Manager
Jan’03-May’04
Accenture Delhi
as Manager
Feb’07- till dateAug’05-Feb’07

2. Organizational
Experience
Accenture Feb’07- till date
Growth Path:
Feb’07-Feb’09 Accenture, Bangalore as Associate Manager
Feb’09-Sep’11 Accenture, Philippines as Associate Manager (Expat)
Sep’11- till date Accenture, Delhi as Manager
Key Result Areas:
As Manager Accenture, Delhi:
Steering the strategy development, business and operational transformation
execution, business / technology solution delivery and business development for the
Shared Services
Directing large-scale business solution architecture and design efforts; developing
and maintaining application architectures for various business functional areas;
resolving integration and interface issues between various applications or systems
with focus on optimizing application performance and scalability
Driving & delivering Gen 4/5, upselling, cost to serve savings, and financial analytics
for revenue generation for a global Logistic corporation
Architecting technical solutions required to address customer requirements,
assessed customers’ needs and recommending solutions for optimizing value for
both the customer and the firm; closing opportunity and strengthening relationship
with strategic account by leveraging key account management skills
Leading the deployment of a new Shared Service tool & Operation Maturity
methodologies on newly acquired/merger of Internal Shared Services
Identifying gaps in products and prioritizing the service backlogs; assessing cost
estimates for project planning and customer adaptations; analyzing customer
business processes and requirements
As Associate Manager (Expat), Accenture, Philippines:
Directed operations for rendering & achieving quality services; managed customer
grievances, resolved queries & issues, escalation on the Global Watch List within
TAT, provided alternate solutions to problems and ensured adherence to SLA
Provided critical data analytics for the clients for improving business processes with
keen focus on client value creation while continuously addressing & mitigating the
challenges of fast paced growth in the locations
As Associate Manager, Accenture, Bangalore:
Drove a team for spearheading the end-to-end cross-functionality delivery of a
‘Diamond’ customer with a contract worth USD 1 billion across North America
Administered a gamut of Human Resource (HR) operations entailing Recruitment,
Workforce Administration, Contact Center, Exit and Absence Management
Highlights:
As Manager Accenture, Delhi:
Drove the upselling of F&A (PTP) Shared Services worth USD 750K in Q1 and USD
3.7M in the start of Q2
Structured & increased the operational maturity score for the newly acquired shared
services
As Associate Manager (Expat), Accenture, Philippines:
Slashed across-the-board costs, producing multimillion-dollar savings worth USD 1.5
million for the full length of the contract through the application of scheduling
techniques, effective seat utilization and lean projects
Drove 9 client go-lives for BPO which contributed towards growth of the Philippines
center
Pivotal as a Strategic Lead, mobilized and deployed resources at ground & leadership
level, logistics, operational excellence methodology and technology infrastructure
Built effective relationships with key internal and external stakeholders and
exceeded their expectations on maturing the location and integrating Shared
Services within SDO
As Associate Manager, Accenture, Bangalore:
Led the introduction of Automation (PeopleSoft) and attained direct cost savings
worth USD 224,000 annually and ensured 100% quality for workforce administration
service line on-shore & off-shore

3. Successfully achieved a high credibility with client and identified the processes for
transition to India through business case, data analytics; adhered to the Operation
Excellence’ compliance prior to go-live
Developed the Standard Work Instructions along with training plans (Process/tools
training) for all service lines, which laid the foundation for the Capability
Development Team
Operations Manager Aug’05-Feb’07
MphasiS, India
Assistant Front Office Manager Jan’03-May’04
Hyatt Regency Mumbai
Business Development Manager Sep’00-Dec’02
GGL Hotel & Resort Ambuja Group, Kolkata
Assistant Manager Jun’96-Aug’00
Holiday Inn, Pune
Academic Details BHM from Institute of Advanced Management, Kolkata in 1996
12th
from Sydenham College of Commerce, Mumbai in 1991
10th
from Surabaya International School, Indonesia in 1989
Skill Set
Change
Agent Collaborator Communicator Planner Thinker