1. JACOB E. SMITH 1162 North Bend Rd., Hebron, KY 41048  859-462-1162  jake.smith@fuse.net
Leverages expertise with fulfillment activities, including shipping, receiving, quality control, safety, and performance
management, to drive business results in fast-paced environments. Hands on leader, who works collaboratively with internal
teams tomeet optimal business objectives, with special focus onaccuracyandtimeliness to promote client satisfaction. Highly
adept with implementing process improvement initiatives, and driving safety and compliance.
HR Business Operations Solution Engineering Project Management Efficiency Improvement
Business Process Analysis Automation Tools Business Partnering Process Improvement
CAREER HISTORY
EBAY 2014-2015
Enterprise Fulfillment Supervisor
Supervised a weekend staff of 25 to 75+full-time and part-time employees, and drove operational activities within the shipping
and fulfillment department. Oversaw shipping and fulfillment for retail clients including Dicks Sporting Goods, Petsmart, and
Agaci, and managed fulfillment accuracy, timeliness, quality control, safety, and employee performance.
 Provided training to staff, set expectations, and addressed performance and behavioral issues, including attendance,
productivity, and behavioral issues.
 Monitored payroll vie E-Time, verified worked hours, processed PTO requests, and managed labor to ensure alignment
with appropriate production codes.
 Utilized DLX and Manhattan Scope warehouse management systems for order processing.
FFR MERCHANDISING 2008-2014
Operations Supervisor
Supervised the dayshift, with a staff of 12, and managed the activities of the Receiving, Replenishment, and Production
departments, as well as the newly created 2nd
shift. Accountable for the timely and accurate processing of inbound deliveries,
both LTL and parcel, and productionof customizedclient orders, including kitting and bagging. Assisted with yearly inventory
audit procedures, new technology implementation, and ensured compliance with safety measures.
 Collaborated with Quality Assurance on acceptable specification of inventory, and returned to vendor if non-compliant.
 Coordinated order processing/receiving with 3PLs in Hebron, San Jose, and Sacramento, and the delivery of inbound
containers with TransGroup and FFR purchasing departments.
 Participated in the implementation of process improvement initiatives, including Navision for purchase and sales order
entry, Lean training via LeanCor, and Kaizen events for LTL shipping and receiving departments.
 Oversaw the newly created 2nd
shift, including performance management, timecard, and payroll processing, and directed
shipping LTL/Parcel, receiving, assembly, and inventory control.
 Drove and reinforcedsafetymeasures, facilitated training on power equipment including forklifts, reachtrucks, andcherry
pickers, and maintained building safety and security.
 Coached and mentored employees, provided continuous feedback, and administered disciplinary actions as needed.
TFE LOGISTICS 2005-2008
Operations Supervisor-Shipping and Distribution
Managed the day-to-day activities of the shipping and distribution center to include oversight of 5 departments comprised of
a staff of 35+, with responsibility for the processing, distribution and shipping of Adidas/Reebok equipment throughout the
Northern US region. Ensured timely order fulfillment, managed overnight shipments, picked, processed, routed, loaded and
invoiced orders onto carriers from three different buildings. Also managed the stock departments with a staff of 20+, who
received incoming shipments, picked case and bulk orders, and stocked warehouse. .
 Hired and trained staff, ensured compliance with all company policies and procedures, processed time and attendance,
production, scheduling and annual performance reviews.
 Managed performance, and administered corrective action or feedback to address any employee issues.
 Drove safety measures, and served as member of the safety committee and warehouse optimization team.
Previous Work Experience:
Citigroup – Collections Representative, Builder’s First Source Erlanger, Customer Service/Administrator
US Coast Guard Station-Emergency Response/Administration
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Art, Psychology, focus in Sociology, Northern Kentucky University, Highland Heights, KY