James Whitehead has over 20 years of experience in transportation and logistics management. He is currently an Operations Manager at Saia Freight LTL, where he oversees multiple terminals and is responsible for all aspects of operations including dispatching, routing, staff management, and ensuring compliance. Prior to his current role, Whitehead held supervisory roles overseeing dock operations and overage/shortage claims. He has a track record of improving efficiency and safety. Whitehead's skills include transportation expertise, safety compliance, communication, and leadership.

1. James Whitehead
1708 Wild Dunes Circle Orange ParkFL 32065 904-327-6797
Objective
Task-focused,enthusiastic and resourceful senior transportand logistics professional with highlydeveloped
negotiation skills and change managementexperience.Extensive knowledge ofcurrent OH&S procedures.
I am a Customer focused leader,resultoriented,P& L driven professional with historyofsuccess in transportation
and logistics and operational leadership.Irevel in solving problems and improving processes. Through my work
experience I have been able to excel based on an excellent work ethic and a sense ofaccountabilityto the
organization.Within my work and career I have successfullymanaged multiple acquisition implementations,
responsible for the operations ofmultiple terminals through planning,communicating,training and negotiating to ga in
operational efficiencies and profitability.
Skills & Abilities
Transport and Logistics Experience
Twenty years of experience in the transportindustry,with broad expertise and skill in managing the scheduling of
deliveries and drivers.Proven track record of refining transportsystems to improve efficiency and increase profit.
OH&S Systems Implementation
Successful implementation,analysis and managementofnew OH&S systems and procedures,including systems
integration and staff training.Up-to-date knowledge ofOH&S requirements.
Communication and Leadership Skills
Communicate effectively to build and maintain relationships both internallyand externally, and negotiate agreements.
Practical leadership approach to manage workplace change,with a focus on staff training and development.
Experience
LTL LOGISTICS & TRANSPORTATION OPERATIONS MANAGER | SAIA FREIGHT LTL | 9/1997 - CURRENT
Responsible for Jacksonville as the break terminal in addition to three smaller zone terminals in FL/GA. Direct and
coordinate activities of terminal employees to provide costeffective, timely, quality service to customers.Interview,
select,train, assign new personnel.Enforce compliance ofall companypolicies and procedures,safetyrules and
governmentregulations. Review and analyze expenditure,financial and operations reports to determine requirements
for increasing profits and improving processes.
 Responsiblefor alloperations in City,Dock,Line HaulandClericalstaff
 Direct activities related to dispatching, routing,and tracking transportation vehicles
 Maintain metrics,reports,process documentation,and training or safety records.
 Plan, organize and manage the work of subordinate staffto ensure thatthe work is accomplished in a manner
consistentwith organizational requirements
 Direct investigations to verify and resolve customer or shipper complaints
 Serve as contact persons for all workers within assigned territories
 Collaborate with other managers and staffmembers in order to formulate and implementpolicies,procedures,
goals,and objectives
 Direct inbound or outbound logistics operations,such as transportation or warehouse activities,safety
performance,or logistics qualitymanagement.
 Implementschedule and policychanges
 Analyze all aspects ofcorporate logistics to determinethe mostcost-effective or efficientmeans oftransportingfreight.
 Travel to assistin training for lower performingterminals includingpartofthe integration team for acquisitions.

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 Promote safe work activities by conducting safety audits,attending companysafetymeetings,and meeting
with individual staffmembers
 Monitor spending to ensure thatexpenses are consistentwith approved budgets.
Direct and coordinate,through subordinates,activities ofoperations department in order to obtain use of
equipment,facilities,and human resources.
 Direct activities of staff performing repairs and maintenance to equipment,vehicles,and facilities.
 Conductinvestigations in cooperation with governmentagencies to determine causes oftransportation
accidents and to improve safety procedures.
 Analyze expenditures and other financial information in order to develop plans,policies,and budgets for
increasing profits and improving services.
 Negotiate and authorize contracts with equipmentand materials suppliers,and monitor contractfulfillment.
 Supervise workers assigning tariffclassifications and preparing billing.
 Set operations policies and standards,including determination ofsafetyprocedures for the handling of
dangerous goods.
 Recommend or authorize capital expenditures for acquisition ofnew equipmentor property in order to
increase efficiencyand services of operations department.
 Prepare managementrecommendations,such as proposed fee and tariff increases or schedule changes.
 Conductemployee training sessions on subjects such as hazardous material handling,employee
orientation,quality improvementand computer use.
LTL LOGISTICS AND TRANSPORTATION DOCK SUPERVISOR | SAIA FREIGHT LTL| 3/2000-9/2001
Responsible for managing a shiftin the Jacksonville service center while maintaining the departmentservice
standards,quality,efficiency, cost, service and delivery, training and developing. Completion ofvarious company
and governmentforms utilized in freight movementforms (ITM’s) and exception forms.Constantlyuses OD’s
proprietary technologysystem permitting consistentmonitoring ofshipmentlocations as freightmoves through the
various terminals while communicating continuouslythrough the day with associates,cus tomers,team members
verbally and through other computer operating systems.
 Monitor and evaluatethe safetyofeachemployee ona dailybasis
 Monitor and evaluatethe safe and efficientloadingandunloadingprocess offreightthroughouttheshift.
 Monitors,evaluates,and teaches employees safelifting techniques as well as uses safelifting as neededthroughoutthe
day.
 Managers and assigns task to employees in the area to ensure proper utilization and developmentofthe team
members while meeting customer expectations.
 Closelyworks with the Operations Manager to ensure alignmentin meeting daily/weekly/monthlyand yearly
business objectives.
 Provides Analysis,suggestions,and ideas for the improvementofoperations within he shift.Department,fa cility.
 Provide feedback to employees on continual basis
 Conductdaily inspections to ensure compliance with local state,federal safety regulations as well as OSHA
compliance and DOTcompliance.
 Ensures that100% of trailers are loaded correctly to ensure safe transportoffreight.
 Operates AS400 system,BLU System, DYMS and any other computer/internal freightmonitoring systems used
within the companyto monitor freight movement
 Completed Forkliftjob training knowledge and uses a forkliftas necessarywithin the service center.
 Conducts dailyshiftmeetings
 Comprehends and ensures compliance with companyand governmentregulations.
LTL LOGISTICS AND TRANSPORTATION OS&D LEAD | SAIA FREIGHT LTL| 2/1999-3/2000
Responsible for inspecting shipments to validate claims,work with claimants to assess responsibilityand recreate
damage scenarios to assess liability. Address overage and shortage and damage issues,research cau se of
claims,analyze root-cause determine solutions,and communicate findings.
 Locate overages,shortages and damagedFreight
 Handlemanydifferenttypes ofFreightincludingHazmatMaterials
 Responsiblefor maintaininga clean and organizedOS&D area
 Responsiblefor preparingallpaperworkandthe repackaging ofallOS&D freight

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 Research and resolve OS7Dfreightissues
 Maintain accuraterecords for reportingallOS &D freighton a daily/weeklybasis to servicecentermanagement
LTL LOGISTICS AND TRANSPORTATION DOCKER WORKER | SAIA FREIGHT LTL| 9/1997-2/1999
Responsibilities included loading and unloading trucks,manifesting and billing freightbills,following hazmatand
safety procedures
Training and Certifications
 OSHA - Safety Management
 ISO and DOT regulations
 Skillport (HR)
 Smith System Driving program
 Microsoft, and AS400 Platforms
 Forklift Operator
 Expertise Includes:
Quality Control/Assurance (QC/QA)
Problem Solving,Decision making
Continuous Improvement
Business Development
Strategic Planning and CostControl
Warehouse Management
Transportation ManagementSystems
Transportation/Logistics Management
Route Planning,Inbound,Outbound
Materials Management(MRP)
Hazardous Materials Management
Scheduling &Workflow Optimizations
DOT/ FMCSA and OSHA knowledge