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George, JL Resume


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George, JL Resume

  1. 1. JESSICA L. GEORGE (703) Reston, VASUMMARY:Educated and practiced HR/Benefits professional experienced in administering a variety of health and welfareproducts, leaves of absence, supplemental benefits, wellness program management, and worker’s compensation.Proficient in state mandated laws and disability programs in California, New York, Hawaii and Washington State.Well-versed in legal compliance with relation to FMLA, ADA, OSHA, GINA, HIPAA, ERISA and COBRA.Hardworking self-starter with a can-do spirit and outgoing disposition. Committed to both internal and externalcustomer service excellence; interacts effectively with personnel at all levels of the organization. Pays closeattention to details and exhibits excellent interpersonal and written communication, teamwork, timemanagement and organizational skills.EDUCATION:Currently pursuing Certified Employee Benefit Specialist (CEBS) Certification2013 – 2015 | ifebp.orgMaster of Arts: Human Resource ManagementMarymount University, Arlington, VADegree awarded May 2012 | GPA 3.86Bachelor of Arts: CommunicationGeorge Mason University, Fairfax, VADegree awarded January 2009Certification: Professional PhotographyHallmark Institute of Photography, Turners Falls, MACertification awarded June 2008EXPERIENCE:Benefits Analyst (November 2012 - present)Benefits Administrator (August 2011 – November 2012)Neustar Inc., Sterling, VA |• Provides benefits assistance and administration to 1,500+ domestic and international employees• Functions as 1st level contact for staff inquiries and as a liaison between vendors and employees• Investigates claim discrepancies with vendors and aids in resolving routine issues• Manages corporate wellness program through strategic planning, communication development, data collection and committee leadership• Responds to leave of absence requests (FMLA, STD and LTD), workers compensation claims, qualified life events and Qualified Medical Child Support Orders• Supports the Benefits and HRIS teams during annual open enrollment through testing, communication development and design, onsite and web-based trainings and coordination of the annual Health Fair• Administers and maintains Tuition Assistance and Fitness Reimbursement programs• Performs monthly vendor billing tasks to include auditing and invoicing• Maintains company intranet benefits webpage with relevant information, forms and news• Provides administrative, logistical and project management support on an ongoing basis• Utilizes PeopleSoft to provide customer service, administer benefits and process reports 1
  2. 2. JESSICA L. GEORGE Page 2EXPERIENCE cont...Benefits ClerkOctober 2009 – August 2011T. Coombs & Associates LLC, Springfield, VA• Provided benefits assistance and administration to 1,000+ domestic and international employees• Interpreted the policies and processes of all benefit-related programs to employees• Administered and processed all benefit plans and leave programs supported by the organization to include: Medical, Dental, Vision, Life/AD&D insurance, Voluntary Life & LTD insurances, Flexible Spending Accounts, COBRA, FMLA, Medical, Personal and Military Leave, Defense Base Act (DBA), Worker’s Compensation, 401(k) and disability claims (STD/LTD)• Served as a liaison in both Vendor and Broker relations• Conducted new hire orientation and actively participated in onboarding improvement processes• Facilitated and developed training in specific state-mandated disability plans and law• Processed bills, audited and tracked annual benefit-related expenses• Organized and managed annual open enrollment for medical/dental/vision and FSA plans• Tracked and managed Open Enrollments, Leaves of Absence and OSHA• Composed, reviewed and revised benefits policies, documents and correspondence to include: employee handbook, policies and procedures, project summary sheets, open enrollment packages, memorandum and company newsletters• Utilized ADP/HRB to provide customer service, administer benefits and process reportsAdministrative CoordinatorFebruary 2009 – October 2009Inova Fairfax Hospital, Emergency Department, Falls Church, VA• Provided direct administrative support to ED Patient Care Directors & RN Leadership Team• Processed payroll for a unit of 200+ staff members working multiple shift types• Maintained compliance records for management and subsidiary staff• Conducted nationwide benchmarking research with Level-One Trauma CentersPublic Relations Assistant (Internship)September 2008 – December 2008The Humane Society of the United States, Gaithersburg, MD• Conducted web research to track, record and distribute HSUS press clippings• Drafted and edited press advisories, releases and letters to the editor• Researched media opportunities and pitched stories to reporters by phone and email• Built media distribution lists using Vocus public relations software• Photographed events, rallies and public relations head shotsAdministrative Assistant IIIAugust 2001 – August 2007Fairfax County Government, Fairfax, VA• Performed a variety of general administrative dutiesSKILLS & INTERESTS:• Microsoft Office: Word, Excel, PowerPoint, Outlook, Access, Visio, Sharepoint• HRIS/Payroll: PeopleSoft, ADP/HRB, Pay eXpert, Kronos• Adobe: Acrobat, Photoshop and InDesign CS5, Dreamweaver and Lightroom• Member, Society for Human Resource Management (SHRM) since 2009• Member, Wellness Council of America (WELCOA) since 2011 2