1. CAROL A. MCCUE
55 Smithville Road, Spencer, MA 01562 / 774-232-1098 / hershy1mccue@charter.net
Professional Summary
Highly skilled, client focused leader within the insurance industry with a solid history of claim
administration and management. Exceptional organization skills, time management skills and
multi-tasking abilities with a strong motivation to succeed. Areas of expertise include
management and administration of a Long Term Disability and Individual Disability claim unit
focused on high quality claim administration and maintaining superior customer connections.
Skills
 Self-motivated
 Strong interpersonal and
communication skills
 Critical thinking
 Time Management
 Staff Development
 Team leadership
 Complex problem solving
 Energetic work attitude
Experience
Unum Insurance Company, Worcester, MA
Director, Integrated Benefit Unit 4/2013 to current
Manage individuals with an overall responsibility for the administration of both Long Term
Disability and Individual Disability claims.
Work directly with staff to ensure quality compliance in accordance with federal, state and
company expectations.
Training and development of staff.
Functioned as a subject matter expert within the organization for both Long Term and Individual
Disability products.
Identify trends and implement change focused on improvement.
Development of internal and external partnerships through increased focus on customer
service.
Focus on the execution of company expectations through quality claim management.
Identify and manage risk.
Served as subject matter expert with Quality and Compliance during State Exams for Individual
Disability claims.
Director, Benefits Operation 9/2006 to 4/2012
Manage individuals with an overall responsibility for the administration of Individual Disability
claims.
Work directly with staff to ensure quality compliance in accordance with federal, state and
company expectations.
Training and development of staff by providing expert guidance and direction.

2. Identify trends and implement change focused on improvement.
Development of internal and external partnerships through increased focus on customer
service.
Focus on the execution of company expectations through quality claim management.
Identify and manage risk.
Manager, Benefits Operation 12/2004 to 9/2006
Responsible for management of Disability Benefits Specialists through quality claim
adjudication.
Developed and increased knowledge of claims staff.
Partnered with Director to ensure company expectations are achieved.
Consultant, Benefits Operation 7/2003 to 12/2004
Provide technical assistance to team members and peers on contract knowledge and claim
adjudication.
Evaluated trends and worked with leadership on identifying areas of improvement.
Assistance with the development and training of staff.
Claim Representative 7/1998 to 7/2003
Obtained and reviewed necessary information to administer Long Term Disability and Individual
Disability claims.
Delivered detailed written and verbal communication to internal and external customers on claim
decisions.
James N. Ellis & Associates, P.C., Worcester, MA
Bodily Injury Claims Adjuster 1/1995 to 7/1998
Review and negotiate bodily injury settlements with insurance companies.
Communication with counsel, clients and insurance personal.
Preparation of bodily injury claim documents.
Personal Injury Protection Coordinator 9/1998 to 1/1995
Adjudication of personal injury claims to include collection and disbursement of client funds.
Communication with internal and external customers.
Preparation of small claim actions.
EDUCATION
Bachelor of Science: Criminal Science
Russell Sage College, Troy NY