1. M.JAMAL MOHAMED
12/20/2016
Contact Information:
Mobile: +971523652175,
Email ID: jamaljiyad@yahoo.com
jamalmohveen@gmail.com
19HIGH SCHOOL ROAD
PORTONOVO
O B J E C T I V E S
To endeavor in excellence for the benefit of the company entrusted to me.
It has been a longstanding desire of mine to seek a challenging career in
imparting computer knowledge and to work with commitment.
E D U C A T I O N
Computer Engineering, Aries Polytechnic College – Vadalur
62% 2009
SSLC, – Akkur - 62%
2006
E X P E R I E N C E
Currently working for Winchester Groups, Dubai as “I.T. Supervisor” (2014 –
Present)
4Years’ Experience @Wipro InfoTech HO Bangalore(POOJA ENTERPRISES) as
“Customer Support Engineer for Laptops” (2010 – 2014)
1 Year Experience as “Desktop Engineer” in Pondicherry, Wipro Factory(2009-
10)

2. M.JAMAL MOHAMED
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DUTIES & RESPONSIBILITIES @ WINCHESTER GROUPS- Dubai
 Guest room WIFI & LAN network problem to solve
 Maintaining the staff’s computers.
 Maintaining laptop, desktop, printers, scanners, server
& telephone.
 Maintaining all documents reports like purchase,
contracts servicing,
 Assign the work for our team members.
 IDS basic problem to solve
 If any Ids update, WIFI update & passport scanning
update give remote access to concern person.
 Update swimming pool report daily, weekly, monthly.
 Monthly requirements of maintenance send mail to
accounts.
 Maintain antivirus for all system,
 Install operating system, Ms Office, antivirus, printers,
scanners & software’s (team viewer, any desk, ammyy).
 Daily checking CCTV, lift if not working will call
concern contract person to attend.
DUTIES & RESPONSIBILITIES @ Wipro
 Receiving customer laptops& spare parts
 Verifying the part no’s & serial no’s to confirm the
right product
 Identifying the exact & comparing with tag mentioned
issues

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 Coordinating All National LOCs & Internal HO Teams
for laptop Calls
 Doing RCA for high level Escalations for All Laptop
Products from field
 Collecting WCCC CMRR Call details which is logged by
customer for their AMC repair Laptops
 Machine type (desktop/laptop/others), Verifying Its
under AMC/not
 Investigating engineers its eligible for CMRR, else
Cancelling the CMRR indent
 Observing exact issue on particular machine
 Finding possibilities for close the call ASAP
 Providing the spares which is required by the Engineer
for repairing the machine
 Purchasing the spares when no spare available in stock
 Picking the call to HO, when nothing worked out by
LOCs
 2013 & 2014 team leader for laptop & desktop team
 Providing Standby machine, till the machine got
repaired
 Escalating to Head regarding wrong issues happened
on CMRR
 Updating each & every calls on daily basis, doing
follow-ups for all previous calls
 Sharing Technical Ideas & Suggestions to all LOCs &
Internal Team related to CMRR calls
 Coordinating internal QC teams for Synergy Time Sheet
Submission & Reimbursement Claims
 Guiding internal Teams for some QC activities
TECHNICAL SKILLS

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 Assembling, Testing of Desktop, Servers and
Laptops
 Troubleshooting of Desktops, Servers and
Laptops
 Troubleshooting Hardware and Operating
Systems
 Troubleshooting of Hardware/Software
Queries
 Having Knowledge of installing Drivers
 Final Quality Check and auditing of Desktop
and Laptops
 Installing Maintenance of Application Software
 Installing Maintenance the Operating System
(Win 98, X2003, XP2, Win7,Win 8,Win10 2000
Professional, 2003 server, 2008 server)
 Having Working Knowledge in SAP (System
Application Program)
 Knowledge in taking Backup Devices and
Restoring
 Sound knowledge for diagnose and troubleshoot
all branded desktops and Laptops
 Good Knowledge of Evaluation of Motherboards,
Software’s and Peripherals Components
OTHER COMPUTER SKILLS
 Microsoft Office(Word, Excel, PowerPoint,
outlook)
EXTRA CURRICULAR ACTIVITIES

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 I have appreciating excellent service in Rescue
and Relief operation in during the
TSUNAMI DEVASTATION 2004
PERSONAL DETAILS
DATE OF BIRTH - 01-09-1988
FATHER’S NAME - H. Mohamed Omer
GENDER - Male
MARITAL STATUS - married
BLOOD GROUP - B +ve
NATIONALITY - Indian
RELIGION - Islam
LANGUAGES - Tamil, native speaker
English, kannada , Hindi
PASSPORT DETAILS
PASSPORT NUMBER - G8790127
DATE OF VALIDITY - 2008 TO 2018
DUBAI ID NUMBER - 784-1988-2986279-
0
DUBAI ID VALID DATE - 23/08/2018
DECLARATION
I hereby declare that the above given details are true with the
best of my knowledge
DATE :

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PLACE :DUBAI
SIGNATURE