1. Daisy Diaz
599 NE 22nd Street 405-802-5258
Newcastle, OK 73065 daisydiazm@yahoo.com
Education
University of Central Oklahoma, Edmond, OK
Bachelors in Science, Business
Anticipated completion December 2017
Oklahoma City Community College, Oklahoma City, OK
Associate in Science, Business
Completed December 2014
Moore Norman Technology Center, Norman, OK
Major: Accounting
Skills
⁃ Data entry/10-key
⁃ Bookkeeping, audit, billing, and collections experience
⁃ Strong computer and typing skills
⁃ Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook
⁃ Bilingual: Spanish and English, both written and verbal
⁃ Experience with cash operations
⁃ Shipping and receiving
⁃ Work well both independently and as part of a team
⁃ Excellent customer service skills
⁃ Conflict resolution
⁃ Training experience
⁃ General office clerical duties such as faxing, filing, copying
⁃ Work well with limited or no supervision
⁃ Learn quickly and adapt easily to new situations and environments
⁃ Operation of multi-line phones
⁃ Able to multi-task effectively and efficiently
⁃ Self-motivated, driven to achieve personal and workplace goals
⁃ Punctual, with strong time management and organizational skills
Experience

2. First Med Urgent Care Edmond, OK
Accounts Receivable Clerk April 2014- Present
Dental Depot Oklahoma City, OK October 2011 - December 2013
Patient Services Accounts Receivables
⁃ Audited patient accounts
⁃ Prepared billing to send to insurance companies
⁃ Interacted with patients and answer billing questions
⁃ Resolved billing issues for both patients and insurance companies
⁃ Invoicing and collections, maintenance of confidential patient files
⁃ Prepared letters of narrative explaining patient conditions for insurance companies
⁃ Operated multi-line phone system
⁃ Front desk reception duties and scheduling appointments
⁃ Verified insurance information and acquired advance authorizations
⁃ Received payments from patients and insurance providers and input into database
⁃ Balanced credit card terminal and other incoming payments
Hobby Lobby Oklahoma City, OK June 2009 - October 2011
Cashier
⁃ Greeted and assisted customers
⁃ Processed customer payments: cash, checks, credit cards
⁃ Stocked shelves
⁃ Set up and maintained displays
⁃ Trained new employees
⁃ Maintained current knowledge of sales and promotions
⁃ Answered multi-line phone system
⁃ Recommended , selected, and located merchandise based on customer requests
⁃ Processed returns and exchanges
⁃ Opened and closed store following company policies and procedures
Activities
⁃ Member of National Honor Society
⁃ Member of National Technical Honor Society
⁃ Volunteer for charitable organizations such as Race For The Cure and the Buddy Walk