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Intersection18: When a Framework Meets a Roadmap, New Vistas Open - Curtis Michelson and Michael Lachapelle

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Presented at Intersection18 Conference - intersectionconf.com

A Dive into Delivering Strategic Value To Business And Customers

Enterprises face constant pressure to innovate on their products and services, while also adapting and evolving their organizational cultures. Despite an array of methods and approaches, there is a disturbing rate of poor performance and an even poorer success rate at balancing innovation across short, medium and long-term time horizons. The need to deliver more products or features and business changes in quicker cycles, has resulted in excessive focus on short-term innovation, and sometimes the delivery of the wrong things faster.

Published in: Design
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Intersection18: When a Framework Meets a Roadmap, New Vistas Open - Curtis Michelson and Michael Lachapelle

  1. 1. WHEN A MEETS A NEW OPEN Curtis Michelson Minds Alert Michael Lachapelle Business Model Fulcrum
  2. 2. Scaling Ambitious Endeavors Ambitious
  3. 3. Quick Assessment
  4. 4. • How deep is our customer empathy? • How far and wide is our view? • Can we see back to the beginning? • What are the emerging scenarios? • How many perspectives can we include? • Can see ‘between the lines’ (subtext)? • Can we make room for this idea? • What’s different, unique, truly our own? • How can this grow or scale? • Do our mindsets align with this ambition? • What new signs/symbols do we need? • How do we need to adapt/change? • What can we learn? • What part can we do right now? • What’s the smallest part to validate? • Who can expedite these decisions? • Are we being proactive, not reactive? • When did we last have a success? • Does anyone even care about this? • How can I let others into my story? • What’s a fun way to share this idea? • How can this conflict be helpful? • Who have I trusted with my important work?
  5. 5. – Ravi Venkastessen, Microsoft India “All of our pressing problems… require those with a stake, and the power to act, to come together in open dialog, create a joint diagnosis, and a deep commitment to moving forward together.”
  6. 6. – Steve Denning “A new kind of business culture is emerging…searching out opportunities, finding solutions through rapid experimentation, and achieving agility through decisiveness.”
  7. 7. Quick Example
  8. 8. MOBIUS LOOP
  9. 9. DISCOVERY LOOP why
  10. 10. DISCOVERY LOOP OPTIONS PIVOT howwhy
  11. 11. DISCOVERY LOOP OPTIONS PIVOT why how what DELIVERY LOOP
  12. 12. OPTIONS PIVOT DELIVERY LOOP
  13. 13. OPTIONS PIVOT DELIVERY LOOP
  14. 14. DELIVERY LOOP
  15. 15. RESOURCES - TRIGGER CARDS
  16. 16. risks Any issues to flag? what: DELIVER NEXT UP in progress REVIEW DONE TARGET OUTCOMES This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License PROGRESS What’s the latest? outcome delivery.comGabrielle Benefield outcome delivery.com Gabrielle Benefield This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License WHO Who are your target customers? What motivates them? • Problems & Jobs? • Pains & Gains? BUSINESSOUTCOMES What are the business drivers? How will you measure success? CUSTOMEROUTCOMES What do the customers care about? How will you measure their outcomes are met? CONSTRAINTS What are the risks, and constraints? Are the constraints fixed, firm or flexible? WHY What is the current situation and context? What problem are you trying to solve? What is the driving need? A memorable name to capture the essence of the idea Why are you doing this? Purpose Name ENABLERS&Influences What is your business strategy, type of innovation and growth strategy? What conditions and levels of quality do you need? Who do you need to help make this happen? wHY:DISCOVER RESOURCES CANVASES Product Name Date This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License HOW: OPTIONs hypothesis / OUTCOME scoreresearch experiment implement outcome delivery.com Gabrielle Benefield OPTION IMPACT insights ADAPT What impact did you make to the Outcomes? What did you try? What have you learned? What are the next steps? Product Name Date This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License what: learn outcome delivery.com Gabrielle Benefield
  17. 17. How do we make great, Greater?
  18. 18. Wrap Up www.outcomedelivery.com www.minds-alert.com

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