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A consulting, training & business leader with an overall experience of over 20+ years in the Financial Services & Insurance domain. Experienced in building business units, domain practices and training competencies within large services organisations. Key accomplishments include: * Business transformation at a leading insurance provider by leveraging design thinking, digital enablement and data analytics in the customer services unit * Establishment of the BA competency framework for training, development, and on-boarding of 200 consultants for a USD 20 Million practice * Significant scaling up of a business unit in Pune for Insurance TPA services from 0 to 12 crores in 5 years * Enabli...