Procedure of handling guest laundry

1. GUEST LAUNDRY

2. COLLECTION
PROCESS
DELIVERY

3.  HK DESK
 Reach within 10-15 min
 FRONT DESK
 ROOMS
 In the room
 Outside of room
 On the door

4.  Standard phrases
 “Good morning/afternoon/evening
may I have your laundry picked up”
 “Mr. Douglas is your laundry list filled or
would you like me to fill it for you.”
 Time of delivery
 Folded or hanger
 Any special instruction

5.  Tagging
 Machine
 Description
 Segregation
 Checking of defects
 Delicate garments
 Dark
 Light
 White
 Checking of color bleeding

6.  Checking of stains
 Spotting
1. Dark
2. Light
3. White
 Washing
 Cold wash
 Symbols

7.  Drying
 Tumble dry , Dip dry
 Flat dry , Line dry
 Pressing
 Steam press
 Puff iron
 Hot head press

8.  Spots or stains
 Tears, threads
 Button missing
 Lint on garments
 Double crease
 Wrinkles
 Pocket impression
 Wrinkles knot on tie
 Clean basket and liner

9.  Instruction for delivery
 Folded, hanger, cover
 Garments accessories

10.  Arrangement of valet trolley
 Arrange all hanger item from R to L
 Ensure master key, valet card, pen,
DND card , liberty card
 All tag must be removed
 Hanger should be in wardrobe
and basket on bed
 Placing of liberty card
 Check with guest if everything is fine
 Thank the guest and close the room.