Downwards communication Upwards communication Lateral or horizontal communication

1. Communication
Skills
Dr Imran latif Saifi
imransaifirphd@gmail.com
+923017730613

2. What is Communication?

3. ESSENCES OF
COMMUNICATION
• Personal process
• Occurs between people
• Involves change in behavior
• Means to influence others
• Expression of thoughts and feelings through
words and behavior
• It is social and emotional behaviour

4. WHAT ARE THE MOST COMMON WAYS
WE COMMUNICATE?
• Spoken words
• Written words
• Visual images
• Body language

5. TYPES OFCOMMUNICATION
• Downwards communication
• Upwards communication
• Lateral or horizontal communication

7. TYPES OFCOMMUNICATION

10. The Communications Process
Msg Msg
Source Encoding Channel
Msg Msg
Decoding
Feedbaci<
Receiver
C-Ontexl
,; ,r, I I II Ip
Process of Communication

11. Communication Game
FEEDBACK:
Feedback can be:
• Verbal Reactions and Non-Verbal Reactions.
• Positive feedback and Negative feedback.

13. ACTIVE LISTENING
Few tips towards Active Listening:
1. Understand your own communication style.
2. Be an active listener.
3. Use normal communication.
4. Give Feedback

14. ACTIVE LISTENING ...(cntd...
)
3. Use Non-verbal Communication:
• Smile,
• Gestures,
• Eye contact,
• Your posture.

16. BARRIERS OF COMMUNICATION
• Noise
• Inappropriate 1nediurn
• Emotions
• Language difference
• Poor listening skills
• Distractions