the course is dedicated for every person

2. Communication Skills
Communication Skills

3. Communication Skills
Communication Skills
Overview
Overview
 Effective communication skills are a critical
element in your career and personal lives.
 We all must use a variety of communication
techniques to both understand and be
understood.

4. Communication Goals
Communication Goals
To change behavior
To change behavior
To get action
To get action
To ensure understanding
To ensure understanding
To persuade
To persuade
To get and give
To get and give
Information
Information

5. Process of Communication
Process of Communication
Source Encoding Channel Decoding Receiver
Feedback
Context
Msg Msg Msg Msg

6. Communication Languages
Communication Languages
Communication
Languages
Non verbal language Verbal language

7. Verbal Language
Verbal Language
• Like: Arabic, English, French,…ect
• Verbal Language Skills:
Verbal Language Skills:
1. Listening.
2. Speaking.
2. Reading.
3. Writing.

8. Verbal Language
Verbal Language
Effective Verbal Messages:
Effective Verbal Messages:
• 1. Are brief, succinct, and organized
• 2. Are free of jargon
• 3. Do not create resistance in the
listener.

9. Non verbal Language
Non verbal Language
• Some major areas of nonverbal
behaviors to explore are:
• Eye contact
• Facial expressions
• Gestures
• Posture and body orientation
• Proximity
• Paralinguistic
• Humor

10. Non verbal Language
Non verbal Language
1. Account for about 55% of what
is perceived and understood
by others.
3. Are conveyed through our
facial expressions as well as
our postures and gestures

11. Basic Interpersonal Communication
Skills
• Avoid Barriers to Communication.
• Send Understandable Messages Effective
communication.
• Actively Listen.
• Utilize Non-verbal Signals.
• Give and Solicit Meaningful Feedback.
• Adapt to Diversity of Communication Styles… try
multiple channels