This document discusses developing a positive organizational culture through changing fundamental core behaviors. It identifies that the culture needs improvement in embracing change, leadership, and efficiency. Challenges include gaining ownership of needed changes and developing new attitudes in addition to skills. Keeping changes going long-term requires permanent behavior modification. The process involves personal development, creating the right environment, involvement and recognition to motivate staff and achieve a different culture with improved business results.

1. Developing The Culture
Changing Fundamental Core Behaviours to
Achieve Improved Business Results

2. Summary of Development Needs
Culture Issues
– embracing change, removing fear and suspicion, opening people up to new ways of working
Leadership
– Motivating staff, approaching new people, building positive relationships
Getting More Done With Less
– People being pro-active with continuous improvement, people working more effectively together
Personal Responsibility
– Recognise the impact of our behaviour on others people, the team, the customers, the organisation

3. Challenges Involved
Getting Ownership of the Needs and the Solution
– D. A. R. A.
Developing Attitudes As Well As Skills
– Attitude change, self confidence, personal awareness, dealing with changing roles, commitment
Keeping the change going over a period of time
– Permanent change of behaviour, new working habits, new ways of working
Providing a catalyst for change
– Intellectual acceptance – emotional rejection

4. Changing Fundamental Core Behaviours
Personal
Development
What we do What we get
Create the right environment
Involvement and recognition
Managing relationships
Communication skills
Leadership and Management
Behaviour change
Ownership and responsibility
Motivated staff
Clarity of the message
Different culture
Inputs Outputs
Attitude
Acceptance of needs
Willingness to change
Personal standards
Values
Revert to type
=

5. Changing Fundamental Core Behaviours
Outputs
And results Different
Behaviours
Attitude &
Acceptance
Need to
Want to
Can do
Will do
Know how Techniques
Methods
Principles
What to do
Practise &
Application
Knowing what to do
Is not enough
(Knowledge trap)
Catalyst
Accountability
Coaching
A feeling of success

6. Catalyst for Behaviour Change – Accountability for Application
1 2 3 4 5 6 7 8 9
Application At Work
Environment – positive, practical, participate, push comfort zone
Learn from others – be inspired by others with similar needs and objectives
Spaced learning – opportunity for application, time to change behaviours
On going reviews – accountability, personal feedback, raise the bar

7. Catalyst for Behaviour Change – Accountability for Application
1 2 3 4 5 6 7 8 9
Application At Work
Environment – positive, practical, participate, push comfort zone
Learn from others – be inspired by others with similar needs and objectives
Spaced learning – opportunity for application, time to change behaviours
On going reviews – accountability, personal feedback, raise the bar