1. Daisy Thompson Arena
Hialeah, FL
Phone: (786) 506-6059 Email: arena.daisy@yahoo.com
Objective
Successful performance in highly visible positions of increasing and varying
responsibility. Proficiency in organizing and prioritizing tasks, i.e.
multitasking. Capable and confident in making spontaneous decisions, while
completing all assigned duties. Great strengths in communication and
interpersonal skills. Works well under pressure in demanding situations.
Personable and professional in all work environments. Demonstrates professional
behavior and customer service skills at all times. Effectively interacts with
individuals to avoid stress and anxiety, by demonstrating a caring,
Professional Experience
Burlington Coat Factory 2013 – Present
Cashier/Customer Service
Bio-Chem Medical Laboratory Inc. 2010-2013
Laboratory Assistant/Front Desk
Demonstrated personal and professional customer service skills
Communicated with clients in a respectful and efficient manner
Bi-lingual in the Spanish and English language
Worked in all aspects of the office; answering and returning phone calls, e-
mails, documenting records, filing paperwork
Addressed patients worries and concerns
Acted as a liaison between the laboratory and the patients
Over 10+ years of experience in customer service in the medical field
Responsibilities included all aspects of specimen collection, including
processing lab results, order entry, and communicating to the patients the
outcome of their test results
Preformed urine analysis, venipunctures, and taking the clients' blood pressure
readings
Proficient at organizing and prioritizing tasks
Fulfilled receptionist duties including using a multi-line phone system in the
office
Festiva Hospitality Group 2010-2011
Sales Associate
Meet and greet clients in a timely personal manner
Introduced clients to different types of timeshare ownerships
Gave advice and answered questions regarding the company profile
Used marketing skills to promote vacations, cruises, hotel resorts, and time
share properties
Calculated fees and worked with the client to reach their satisfaction on the
vacation plans final price
Conducted video presentations to introduce and inform clients of the company's
portfolios
Had a very personable relationship with clients in order to ensure that they
were satisfied with their purchase and to make sure that all their needs have
been met
Beverly Hospital & Lynnfield Primary Care 2005-2009
Laboratory Associate
Performed in a hospital/clinical laboratory setting
Specimen collection
Specimen processing
Submission and monitoring of specimens submitted to referral laboratories for
esoteric testing
Patient registration
Fleur de Lis Dental Care 1994-2002
Dental Assistant
Assist dentist during surgeries for tooth extraction, apicoectomy, root canals,

2. fillings and other necessary procedures.
Full compliance with OHSA regulations & Participating in OHSA testing
Conduct & develop of x-rays
Pour molds, charts, and extensive lab-work
Excellent attention to detail in tray set-up to facilitate surgeon charting
Other Retail Experience
Macy’s
Sales Associate
Dillard’s
Sales Associate
Education
Pureza De Maria Managua Nicaragua ’ High School
North Shore Regional, Middleton, Massachutsettes - Phlebotomy
Tulane University School of Dentistry, New Orleans ’ Dental X-Ray and Chairside
Assitance
Florida International University ’ Medical Coding and Billing
Computer Skills, Special Interest & Volunteer Work
Bilingual-Spanish and English
Skilled in Microsoft Word, Excel (Data Entry), Scanning, Medi tech, Sun
quest
Strong research skills
Volunteer for Charity Hospital in various departments
International travel and exposure to multicultural environments
Selected out of hundreds of lab employees to film a commercial for
hospital, credited to positive professional attitude & commitment to
service
References available upon request.