3. What is the service and how do I get it?
How do I get support?
How much does it cost?
3 Questions
4.
5.
6.
7. Internal Service Catalog
External Service Catalog
Line of Visibility
Clients ITS Service Providers
Services
Data
What is it and how do I get it?
How do I get support?
How much does it cost?
What is it, who provides it, and
how do we provide it?
Who provides support and how?
What is the service level we
need to meet?
How much does it cost?
How much do we charge?
How can we improve the service?
What is the future plan for the
service?
8. Internal Service Catalog
Features & Functions
Process
Documentation
Training Materials
Service Level Info
SLAs / OLAs
Monitors
Software
Standards
Cost & Pricing
Service Support
Escalation Info
Tools
Metrics / KPIs
Service Health
Marketing /
Promotions
Service Roadmap
Service Team
Policies & Guidelines
Related Projects
Service Requests
Problems
Change Requests