1. Dr. Melanie Jones (Improvement Programme Lead)
Jara Falkenburg (Improvement Project Manager)
Evidence Based Practice Unit - Anna Freud Centre & UCL
Children, Young People and Families Forum - 17th
June 2014
Youth Wellbeing Directory
with ACE-V Quality Standards
A Quality Assurance Framework

2. Plan for Today
(1) Background
(2) Youth Wellbeing Directory
– This is how the directory can help commissioners, referrers, and service users FIND you
(3) ACE-V Quality Standards
– This is how the standards can help you demonstrate quality & help commissioners,
referrers, and service users CHOOSE you
(4) Why use the resource and standards?
(5) Exercises to explore the resource

3. Part 1:
Background

4. www.youthwellbeingdirectory.co.uk
Free directory & cross-sector best practice framework
for providers , commissioners, CYP and referral teams (GPs, schools, etc.)

5. Referrers &
new CCGs
Schools with
new
responsibilities
Service
providers Ofsted
Which of these
services are effective,
safe and high quality?
Which services are
available in my
locality?
There is a “growing body
of evidence of the
effectiveness of early
intervention with
children and families” .
(Munro Review, 2011)
DfE
How can we
become
recognised?
How can we secure
funding and our future?
New focus on
children’s and young
people’s safety and
reduction of risk
Where do I find timely
support for my at-risk
child?
Personal budget
holders

7. Part 2:
Youth Wellbeing Directory
How the directory can help commissioners, referrers and
service users FIND you

8. Directory & map of UK services
that aim to improve the
mental health & emotional
wellbeing of CYP up to age 25
•Advanced filterable search
•Compare services at a glance
•Use quality standards for in-depth
short-listing
•Find & connect with providers that
offer both preventive and reactive
services
110+ services already registered
Part 2: Youth Wellbeing Directory

9. Sample Profile on the Directory
Provider name
& logo
Provider name
& logo
Brief description
of service
Brief description
of service

11. Part 3:
ACE-V Quality Standards
How the standards can help you demonstrate quality
& help commissioners, referrers and services users
CHOOSE you

12. Part 3: ACE-V Quality Standards
•The only cross-sector quality
framework in the UK
•Nationally relevant & recognised
(CYP IAPT, Child Outcomes Forum, CORC)
•Promotes informed choice by giving
guidance on indicators of best practice:
Accountability and responsible practicing
Compliance with safe practicing
Empowerment of children, young people
and their families
Value: commitment to offer high value services

13. Accountability
Commitment to offering quality services
& reviewing impact
ComplianceCommitment to safe practice,clear confidentiality policies& supervision procedures
• Being clear about services offered
• Monitoring effectiveness
• Wellbeing (thoughts, feelings, behaviour)
• Educational / work functioning
• Being clear about referral routes & waiting
times
• Clear safeguarding policies and procedures
• Clear confidentiality policies and procedures
• Supervision standards
• Staff training & qualifications
e.g. SDQe.g. SDQ
MAMS
MAMS
CORE-OMCORE-OM

14. Empowerment
Commitment to collaborative practice
with clients
Value
Commitment to offer high value
services
Involving clients in decisions relating to their
own treatment & service development
• How perspectives of clients are privileged
• Evidence of collaborative working & shared decision-making
• Collecting & reviewing client feedback to improve treatment
& service as a whole
• Unique features of the service
• Evidence of how service is good value for money
• Evidence of how service provides social value
• Feedback from any audits, formal reviews, or accreditations
• Testimonials from clients, stakeholders, commissioners

15. Part 4:
Why use the resource &
standards?

16. • Developed & endorsed by cross-sector leaders in CYP mental health
• CYP were involved in writing some of content
• Demonstrate CYP IAPT compliance
• Levels playing field between broad spectrum of services (incl. both voluntary &
statutory)
• National & cross-borough – can facilitate transitions & takes mobility into account
• Supports building of local service consortia
• Facilitates tendering & procurement processes
• Demonstrates catchment areas (particularly useful for referrers and service users)
• Promotes & supports building of a shared vision & strategy for CYP mental and
emotional health
What are the strengths of this framework?

17. Benefits as a service provider:
• Register for free to:
– Inform service users, referrers and funders about your service
– Ask questions and get ideas from cross-sector professionals (e.g. funders) on the
networking page
– Connect with likeminded people via private groups
– Form partnerships or consortia with other providers (e.g. to bid for funding)
– Share & find useful information in the Tips & Tools section, including current
funding opportunities
• Use the ACE-V Quality Standards to:
– Demonstrate the qualities of your service
– Get commissioning ready
– Learn about the areas important to commissioners and referrers
– Use your responses to fill in Pre-Qualification Questionnaires
– Help secure funding

18. How might commissioning benefit
from your information on YWD?
Commissioners can…
1. Perform a local search
• To obtain a cross-sector profile of local area
• Identify local needs / gaps
• Enhance care pathways & transitions between services
2. Perform a national search
• To help plan & improve local provision
• Help commission in out-of-region services
• Help transition between regions
• Find possible partnerships

19. 3. Consider quality & suitability (choosing)
• Standardised template for information commonly requested in tenders
• avoiding duplication across pre-qualifying questionnaires (PQQ)
• reduce paperwork
• Guidance and tips to understanding aspects of quality
4. Monitor commissioned services
• Standardised (easy to view) information on quality and progress
• Online explanations and tools to help interpretation
• Large contracts: facilitate review & comparison of multiple services in region
5. Advertise opportunities
•Advertise tenders/events
•Privately message services of interest
•Facilitate discussion between lead providers and others

20. “…I am frequently asked 'how can we find out about the range of
services out there and how can I tell if they are any good?’
ACE-V will provide easy access to much needed information for
anyone wishing to identify, compare and contrast early intervention
mental health services."
Independent Consultant & Public Sector Fellow
“This website and directory has the potential to increase
and improve access to well-being services for children
and young people”
Commissioner from Lambeth
"ACE-Value provides a simple and user-friendly way to
self-assess the quality of your service, improving practice
and allowing commissioners fair and better access to
effective, efficient and empowered providers."
Service provider from London

21. Exercise - part 1:
Exploring the ACE-V Standards
1.How is the service demonstrating evidence for your assigned standard?
2.Thinking from a commissioner, referrer, and CYP point of view, how well is the
service demonstrating evidence for your assigned standard?
3.Is the service’s profile giving you any ideas on how to develop your own
service?

22. Please feed back to the group:
• What was your assigned ACE-V Standard?
• What did you learn about this standard and what do you think about
it?
• What did you learn about your assigned service? Did it bring up any
thoughts about your own service?
• How did you find the registration process?
Exercise – part 2:
Feedback

23. • How would this framework impact on the local area?
• What would two pros of using this resource and standards in your service? –
e.g. would it help you:
• plan and implement service improvement?
• reduce paperwork?
• prepare for commissioning?
• What would be two cons of using this resource and standards in your
service?
• What support or training might you need to use this resource?
Discussion / Q & A

24. After today:
Continue registering for free at
www.youthwellbeingdirectory.co.uk
-Exclusive access to networking with colleagues
-Access to restricted resources
Questions or suggestions after the workshop?
Email: ace-v@annafreud.org
Thank you very much for having us!
Please now take 5-10 minutes to complete & return the post-measure.
(This is important, as it will let us know how we can improve and better meet your
needs!)