Shimaa CV

1. ShimaaAtefAbd EL-Moa'ty Ghazi
shangrella_shagy11@yahoo.com/ +971564536495
Dubai, United Arab Emirates
PROFESSIONAL OBJECTIVE
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To share and develop my abilities, analysis, skills and knowledge in terms of Law, General Admin and Customer
Service to a growing company, and in the same way, enhance and learn new skills in other related functions and
services which can effectively utilize my profession.
PROFESSIONAL PROFILE
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❖ A goal-driven service oriented professional with 5 yearsof relevant experience in Law, Office
Administration,Customer service.
❖ Presently associated with Rashed Al Nuaimi Advocates and Legal Consultants (Dubai, U.A.E.) as
aLegalCoordinator. Fair understanding of monitoring client’s service performance, drafting legal reports,
Coordinate and update clients and Drafts legal decision reports for clients.
SKILLS AND QUALIFICATIONS
 Professional communication
 Planning and scheduling meetings
 Time management
 Team management
 Microsoft office expert
WORK EXPERIENCE
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Company: Rashed Al Nuaimi Advocates and Legal Consultants(Legal& Consultancy) –Business Bay, Dubai,
United Arab Emirates
Date September 2015 – Present
Position: Legal Coordinator
Job Purpose: Reporting to CEO, controlling and organizing Legal Cases on a daily basis
 Drafting legal reports
 Prepare daily legal agenda
 Coordinate and update clients
 Prepare minutes of meetings
 Draft legal proposals
 Manage corporate relationship
 Coordinate among sales and legal consultants teams
 Drafts legal decision reports for clients

2.  Internship – International Relations Consultants and Foreign Affairs ( 2008)
 Customer Relationship Manager – Vodafone (Egypt 2008)
 Ticketing Officer - Libyan’s Airline (2010)
 Operations Manager - Happy dream travel & Airline Company (2011)
 Worked guest relation in Paradise In Group (2012)
 Assistant Manager (food and beverages) - Grand Royal Hotel Alex (2013)
 Coordinator – Unilever (Colgate & Palmolive) - Alex branch
 General Coordinator - Middle East travel Company (Dubai 2014)
 General Coordinator - British Institute (Dubai 2015)
Company: Aladel Payment Services Provider LLC–Oud Metha, Dubai, United Arab Emirates
Date December 2014 – August 2015
Position: Administration Assistant _ Debt Collector
Job Purpose: Reporting to CEO, responsible for HR, Accounting and Administration duties.
Debt collector with Admin and HR works:
 Reviewing the cases and files.
 Preparing Agreement, legal notice, emails, power of attorney letter and other letters and documents
needed.
 Communicate with the client’s and defaulters.
 Collecting payments from the defaulters.
 Preparing reports and invoice and details.
 Collect payments on past due bills.
 Create a list of people who have not made payments.
 Locate customers using background checks, loan documents, and other paperwork or databases.
 Call customers using telephone.
 Attempt to collect payment.
 Ensure all customer information is correct, including phone numbers and addresses.
 Listen to customer's story and determine if debt can be collected.
 FollowUAE laws dealing with debt collection.
 Print reports for management.
Company: STC– UAE, Dubai
Date April 2013 – November 2014
Position: Customer Service
Job Purpose: Front Line
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
 Maintains financial accounts by processing customer adjustments.
 Recommends potential products or services to management by collecting customer information and
analyzing customer needs.
 Prepares product or service reports by collecting and analyzing customer information.
 Contributes to team effort by accomplishing related results as needed.

3. EDUCATIONAL BACKGROUND
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Graduation : San Vain Saint High school (S.V.M)
B.S.C : Bachelor of law
University : Alexandria University
Courses:
 Saber air conversation
 International Management Course
 Art of Human Development Communication
PERSONAL INFORMATION
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Age: 29
Date of Birth: June 1, 1988
Visa Status: UAE Residence Visa (Husband Sponsored)
Nationality: Egyptian
Language: Arabic / English
Marital Status: Married