Resume 2016

1. Michele Chambre-Shelbourne
19128 Lemay Street, Reseda, CA 91335
mchambre@yahoo.com
818-457-4149
Ten year employee with JPMorgan Chase and Washington MutualBank, FA. Dedicated, hardworking employee, detailed oriented.
Excellent at quality control and processing, received 100% scores on monthly audits.
EMPLOYMENTHISTORY
11/09- 12/2014
ALBERTELLI LAW/JPMORGAN CHASE- Northridge, CA
Foreclosure Specialist II, Quality Control
 Promoted to Quality Control Foreclosure Specialist, II
 Reduced the number of start overs by 100% through auditing files for processors.
 Attained 100% on monthly audit score cards
 Completed Workload Report and Foreclosure Audits.
Collateral Specialist, Processor
 Prepared and executed hundreds of foreclosure documents to be recorded with county records.
 Managed daily and weekly reports to monitor the status ofpending foreclosure loans .
 Reviewed foreclosure referrals to ensure accuracy and compliance of foreclosure laws and policies.
 Liaison between lender and title companies, ensuring documents were received and recorded accurately.
 Verified chain of title was clear and ensured signature lines were correct.
9/2009-11/2009
LENDER PROCESSING SERVICES- Pasadena, CA
Processor, I (Temporary Assignment)
 Completed Accounts Payables for Property Preservation subcontractors preserving foreclosed and vacant homes.
 Verified property preservation through photo bills and direct contact with subcontractors.
Tax Advanced Specialist (Temporary Assignment) (3/2009-7/2009)
 Monitored and processed the delinquent tax advance activity to avoid loss of property.
 Processed the receipt of Delinquency Express Notice, forward payments to the taxing agencies,photocopying,o rganizing
bulk checks.
 Contacted tax agencies and counties for properties at risk.
5/2008-7/2008
WASHINGTON MUTUAL, HOME PRESERVATION- Chatsworth, CA
Loss MitigationSpecialist-Foreclosure Department (Temporary Assignment)
 Cured 90% of delinquent loans.
 Received inbound calls from delinquent borrowers currently in foreclosure.
 Discussed and offered best possible workouts including reinstatements, loan modifications, short sales and deeds in lieu.
 Ascertained financials over the phone utilizing ‘BITB’ system, sent hard copy packages to borrowers.

2. Michele Chambre-Shelbourne
19128 Lemay Street, Reseda, CA 91335
mchambre@yahoo.com
818-457-4149
11/2004-5/2008
KAREN CHAMBRE, LCSW, BCD- Studio City, CA
Office Coordinator
 Balanced books completed Accounts Payables and Accounts Receivables.
 Organized files.
 Managed appointments.
8/1998-11/2004
WASHINGTON MUTUAL – Chatsworth, CA
Customer Care Specialist (12/03-11/04)
 Responded to incoming phone calls regarding all aspects ofmortgage loans, complex problem solving.
 Assisted with payment inquiries, payoff statement requests,reconveyances,interest on escrow, billing statements.
 Resolved 95% of calls at the first point of contact.
Loan Coordinator (10/02 – 12/03)
 Resolved customer inquiries, auditing files, and compliance, contacted title companies, and loan verifications .
Mortgage Correspondence Writer (8/00-10-02)
 Resolved customers inquires via written correspondence.
Bank by Mail Clerk (8/98 – 8/00)
 Teller by mail
Education
 Santa Monica College, Los Angeles,studied Liberal Arts,Photography and computer classes.
 Knowledge of Word/Excel, and Microsoft Windows XP
 UCLA Extension: Accounting Courses.
Classes
 Washington Mutual-Life of Loan, Tax overview, Loan History, Income and Asset Analysis Workshop,Arm Overview,
Insurance Overview, Payment Processing Mortgage Service Software. Knowledge and experience with MSP system.