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Updated Resume - Shweta (2)

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Updated Resume - Shweta (2)

  1. 1. CURRICULUM VITAE Shweta Bhalke Chourey E-mail:- Mobile : - 08796408843/9403302309 Career Objective: To obtain a challenging position in a reputed organization that would best utilize my expertise. I look forward to use my skills to help my organization achieve its objectives and bring in continuous growth and complement my professional growth. Education:  MBA+PGP with specialization in Finance from LKCT Collage Indore in year 2012  MA from DAVV University in year 2009  BA from DAVV University in year 2007  HSC from MP Board-Bakaner in year 2004  SSC from MP Board-Bakaner in year 2002 Work Experience: Presently working with Infosys Ltd. Pune, since May – 2012.  Key Responsibilities:  Client Handling (External Issue) - Handling external errors or escalation from client  Appraisal Discussion and data preparation - One on One data prepare for team members with discussion  SLA/TAT Maintain - Maintain Quality and TAT for all sub-processes within MasterCard team  Auditing & Work Allocation - Maintain equal allocation for team members and audit for them  Consolidation & Sampling - Consolidate data and prepare sample for audit by Randomizer  Preparing Minute of Meeting (MOM) - Take Huddle, prepare MOM and circulate to team  Prepare Monthly Deck - Prepare Monthly Presentation of all sub-processes and present itin front of Clients  MIS - Prepare MIS on daily basis to show process volume and quality of team
  2. 2.  Evaluating Team Performance Data - Prepare Monthly performance of team members  Handling Client Calls  Documentation for the Team - Prepare team performance, quality, certification data etc  ID Creation & Deletion for Team - Prepare ID creation and deletion document for team and cross trainees  People Management  Training Plan for new Joiners Technical Qualification:  PGDCA  Project Communion-care Training Computer Skills:  Operating System - MS –DOS, Windows  Internet - Mail services & others  DTP S/W - MS Word, MS Excel, MS Power Point Achievement:  Got a Bet Performer Award  Got Spot Award  Got Extra Miler Award Strengths:  Ability to learn and adapt to new atmosphere, teamwork & commitment  Practical, flexible and self-motivated, hardworking person having an urge to learn new things  Well in convincing people Hobbies:  Dancing  Traveling
  3. 3. Personal Details: Father’s Name Shri Krishna kant Bhalke Mother’s Name Smt Lalita Bhalke Marital Status Married DOB 02-July-1987 Gender Female Languages Known English, Hindi & Marathi

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