This document summarizes research on the changing role of HR professionals. Interviews were conducted with HR leaders from various global companies. The interviews explored how HR roles and processes are transforming, with many HR professionals now acting as strategic business partners. Key trends identified include HR taking on more managerial tasks, a focus on talent management, and the use of new technologies like smart working. The interviews also uncovered various metaphors used by organizations to describe their approach to HR. Overall, the research highlighted the need for HR professionals to develop skills in areas like knowledge sharing, foreign languages, and mobility.

1. Identity Through Mentoring
New Perspectives on HR Management
Angela Bova, Valentina Brambilla, Antonella Campo,
Valentina Caputo, Daniela Carrozza, Barbara D. Conversano,
Rocco Fontana, Speranza Lo Re
Master Risorse Umane e Organizzazione – XIX Edizione

2. Methodology
Firms & Testimonials
Introduction to
Analysis
Organization’s
Metaphors
Conclusions

3. Project Management
& Interviewees
Relationship
Angela Bova
Social Media
Rocco Fontana
Discussion Guide
Creation
• Antonella Campo
• Daniela Carrozza
• Rocco Fontana
• Speranza Lo Re
Transcription
• Valentina Brambilla
• Valentina Caputo
• Barbara D.
Conversano
Semi-structured Interview
Mentoring

5. Methodology
Firms & Testimonials
Introduction to
Analysis
Organization’s
Metaphors
Conclusions

6. HR
Recruitment
Director
A world leader
in specialist
recruitment
Talent
Strategist
A global management
consulting, technology
services and
outsourcing company

7. Head of HR
EMEA
One of Italy’s most
famous family
driven luxury
enterprises

8. International
Mobility
Specialist
A world leader in
high technology
components
development
HR Plant
Manager
World leader in
glass
production and
distribution

9. HR Manager
Italy
The world’s leading
provider of Food &
Beverage for
travellers

10. Methodology
Firms & Testimonials
Introduction to
Analysis
Organization’s
Metaphors
Conclusions

11. Trasformation
HR as a Business
Partner
Insourcing
With regard to
strategic functions
Smartworking
As a way to reach
work-life balance
New Technologies
To enhance
Big Data management
“HR Journey”
HR Innovation Practice 2013

12. Professional
Path
Agenda
Transformation
of the role
Processes of the
HR Function

13. Professional
Path
Same Firm – Different Roles
Different Firm

14. Agenda
66% No
33% Yes
2out of 6
2out of 6
2out of 6
Operational
Tasks
Managerial
Tasks
Operational
and Managerial
WORK/LIFE
BALANCE

15. Processes of the
HR Function
Most Demanding
3 out of 6 Talent Management
1 out of 6 HSE & Labour Law
1 out of 6 Budgeting
1 out of 6 Administrative
Activities
Most Strategic
4 out of 6 Talent Management
1 su 6 HSE & Labour Law
1 out of 6 Administrative
Activities

16. Transformation
of the role
New
Skills
1 out of 6
Knowledge
Sharing
1 out of 6
Outsourcing
1 out fo 6
Economic and
Commercial
data Analysis
2 out of 6
Labour law
and Cost
Optimization
HR as Business
Partner
5
out of
6
• Knowledge of Business
• Labour law
• Cost optimization
• Economic data Analysis
• Knowledge Sharing
1 out of 6
Smartworking

17. Methodology
Firms & Testimonials
Introduction to Analysis
Organization’s Metaphors
Conclusions

18. Organism
Sphere
Lightning
Family

19. Methodology
Firms & Testimonials
Introduction to Analysis
Organization’s Metaphors
Conclusions

20. Learning from other’s experience,
through storytelling
Trasformation
HR as a Business
Partner
Insourcing
With regard to
strategic functions
Smartworking
As a way to reach
work-life balance
New Technologies
To enhance
Big Data management

21. Be
Goal-oriented
Proactivity
Be
strong-minded
Flexibility
Attitude to
work
mobility
Competencies
on foreing
languages
Some advice for the new HR

22. And some impressions on our research
…un lavoro egregio e sono
fiera di aver potuto dare un
mio contributo
Avete fatto veramente un
buon lavoro. Complimenti a
tutti e un grosso in bocca al
lupo per le vostre carriere
…un buon lavoro, le
indicazioni emerse sono in
linea con i cambiamenti in
corso

23. Thanks for your attention!
Angela Bova, Valentina Brambilla, Antonella Campo,
Valentina Caputo, Daniela Carrozza, Barbara D. Conversano,
Rocco Fontana, Speranza Lo Re
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Identity Through Mentoring
New Perspectives on HR Management