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Creating the HR 
Operating Model for 
the Next Generation

    Andy Spence 
    Glass Bead Consulting
    EMRG BPO Confere...
Creating the HR Operating Model for the Next Generation



       The future of HR is….

                               1....
What are the key drivers for Change?
    Unprecedented economic change
What are the key drivers for Change?
    Some workforce challenges….
What are the key drivers for Change?
    Different technology for different generations


                Baby Boomers
   ...
What are the key drivers for Change?
    Technological and Social enablers
What are the key drivers for Change?
                   Talent management agenda



                   More than 1 in 2 in...
What are the key drivers for Change?
    The HR Vendor market and services are evolving
What are the key drivers for Change?
              Summary of Key Requirements and Drivers for future 
              HR Op...
HR Operating Model
              Key Components


HR Strategy
Business Partners
Centres of expertise
Vendor Management
Rep...
HR Operating Model
      Increasing the proportion of HR Strategy delivered



             HR Transformation

5
         ...
Summary of predictions
              HR Operating model trends

1. Workforce and economic changes will require HR to 
   a...
How do we get there?
             Suggested steps…



1. Re‐Define your HR and Workforce strategy
2. Sharpen the HR Operat...
Let’s continue this discussion…
http://www.GlassBeadConsulting.com/hr-transformer-blog/




    Andrew Spence
    info@Gla...
Glass Bead Consulting
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HR Operating Models - future trends

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Creating the Human Resources Operating Model for the next generation. See also Blog article on HR Transformer Blog - http://tinyurl.com/nxk5jm. Discussion of key trends, components of HR operating model and some predictions. Short presentation given at EMRG BPO Conference June 23rd 2009, London. Andrew Spence Glass Bead Consulting.

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HR Operating Models - future trends

  1. 1. Creating the HR  Operating Model for  the Next Generation Andy Spence  Glass Bead Consulting EMRG BPO Conference  London June 23rd 2009
  2. 2. Creating the HR Operating Model for the Next Generation The future of HR is…. 1. What are the key  drivers for Change? 2. What are the key  components of a HR  Operating Model? 3. Future trends
  3. 3. What are the key drivers for Change? Unprecedented economic change
  4. 4. What are the key drivers for Change? Some workforce challenges….
  5. 5. What are the key drivers for Change? Different technology for different generations Baby Boomers Generation X Generation Y Generation Z
  6. 6. What are the key drivers for Change? Technological and Social enablers
  7. 7. What are the key drivers for Change? Talent management agenda More than 1 in 2 in a job they’ve been in for less than 5 years** The average employee will have 10-14 jobs by the time they’re 38** 1 in 4 employees in a job they’ve been in for less than a year** **Labour Force Survey, Office for National Statistics. N: 24,000,000
  8. 8. What are the key drivers for Change? The HR Vendor market and services are evolving
  9. 9. What are the key drivers for Change? Summary of Key Requirements and Drivers for future  HR Operating model Requirements for..... Workforce 1. Increased Productivity 2. More responsive Workforce HR  OPERATING  3. Increased collaboration Economy MODEL Technology 4. Worker Mobility enabled by  technology HR Vendor  5. Better tools and data Market 6. Value for Money
  10. 10. HR Operating Model Key Components HR Strategy Business Partners Centres of expertise Vendor Management Reporting Project Management HR Service Centres TECHNOLOGY EMPLOYEES
  11. 11. HR Operating Model Increasing the proportion of HR Strategy delivered HR Transformation 5 HR 20% Strategy 25% Improving 40% Performance 70% 40% Transactions % Resources
  12. 12. Summary of predictions HR Operating model trends 1. Workforce and economic changes will require HR to  allocate more resources to HR Strategy 2. New tools will enable improvements in collaboration,  productivity and managing the workforce 3. HR Outsourcing market will restructure to deliver  standardised services (helped by Saas) 4. HR as a corporate function will be leaner, with  Employees and Managers doing more 5. HR Skills will develop in Change Management, Project  Management, Vendor Management and Technology
  13. 13. How do we get there? Suggested steps… 1. Re‐Define your HR and Workforce strategy 2. Sharpen the HR Operating Model  3. Reallocate more resources to strategic HR 4. Set‐up a formal Project (with non‐HR sponsors) 5. Lead in providing new business tools to managers 6. Take the Outsourcing decision to the Board  (not the other way round)
  14. 14. Let’s continue this discussion… http://www.GlassBeadConsulting.com/hr-transformer-blog/ Andrew Spence info@GlassBeadConsulting.com +44 (0) 1273 888 182 http://www.GlassBeadConsulting.com/
  15. 15. Glass Bead Consulting

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