1. FREDERICK GLENN
SUMMARY
• Network professional offering extensive experience working with enterprise clients including Round Point Mortgage,
Wells Fargo, Hewlett Packard, Belk and Duke Energy.
• Monitor and diagnose problems with all telecommunications infrastructures (i.e., Switch, router, data network and
VoIP, Cisco telephone systems, Cisco Unity, Cisco Call Manager and Cisco wireless network).
• Configure, installing and maintain Cisco LAN/WAN switches and routers. Configure, install and maintain Cisco
Wireless LAN access points. Required on-call (24/7) support.
• Testing and turn-up of circuits using Net Analyst; Cisco 15454, 15310MA, Nortel Classic, Tellabs Metrowatch.
• Identified and resolved complex network problems utilizing structured troubleshooting methods, techniques and tools;
Monitored and tuned networks and systems performances.
• Installing/Troubleshooting Cisco Networks devices, Cabling
• Worked with Cisco devices and used Remedy ticketing system (problems/changes).
SKILLS
Working knowledge of Cisco switches, routers, HP procurve switches, wireless devices:
Cisco router series: 800, 2900, 3900, 4000, 7200, 6500, 7300, 7600;
Catalyst switches series: 5500, 4500, 2900, 3500, 3560, 3700 and 6500; Nexus5000
Cisco wireless controllers: 5500, 4500 7600 and Series Wireless Services Module (WiSM);
Cisco 15454, 15310MA, Nortel Classic, Tellabs Metrowatch, DDM 2000;
DACS, Ciena Core-Director, Ciena CoreStream, Fujitsu 4500 & 4100, JDSU 3500F, Lucent DACS IV
Extensive knowledge and experience of the following Network technologies and routing protocols:
TCP/IP, EIGRP, T1/T3, MPLS, VoIP, OC12 circuits and Cisco wireless 802.11n, Spanning Tree, Rip,
OSPF, BGP, IGRP, EIGRP, Cisco access points;
PIX firewall, Intrusion devices and DMZs, Sniffer and Network Traces analysis, TACACS,
CiscoWorks; including fiber optic installations; Cisco Call Manager
Other working knowledge and tools include:
Windows XP and 2007, DNS and UNIX servers, Remedy, Maximo;
Lotus Notes, NV6000, VPN router ASA C5510 Deploying (IPSEC), ATM; and Solarwinds and CA
(L2) elements: VLAN’s; Trunking (802.1q and ISL) Tunneling.
POS systems; and Infobox IP control system
EXPERIENCE
Round Point Mortgage, Charlotte, NC 02/2015 – 05/2015
Network Engineer (contractor
• Install Solarwinds network monitoring system.
• Add nodes and create network Visio diagrams of the network Infrastructure.
• Configure Nets flow on the network infrastructure (Alerts/traffic monitoring)
• Setup auto configuration. Set stress holds alarms.
• Implement Cisco Wireless network using standalone AP and Wireless LAN Controller.
• Monitor and diagnose problems with all telecommunications infrastructures.
• Configuring Cisco routers, switches, and APs.
Wells Fargo, Charlotte, NC 07/2014 – 12/2014
Infrastructure Engineer (contractor)
• Serves between Data Center Management and Managed Lab for special project teams.
• Manage capacity levels for robust structured cabling infrastructure, ports and racks.
• Coordinate plus validate power, cooling and space density within each rack.
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2. • Determines or assist with port assignments for cabling of devices to network switches and Cisco.
• Coordinates hardware installation actives with the data center and managed lab.
• Help the data center and managed lab resolve any installation issues.
• Update enclosures with names and rack locations for new additions.
• Help troubleshoot and resolve any issues the remote teams engineer team may
• Relocate the Non production VOIP Cisco lab-room and cables removal.
• Worked with the following cisco devices: Use Remedy ticketing system (problems/changes) Routers-3825, 3900,
2811, 1900.
• Catalyst switches series: 4900, 4500, 2900, 3500, 3560, 3700 and 6500; Nex5/7000.
• Cisco wireless controllers: 5500, 4500 7600 and Series Wireless Services Module.
• Cisco wireless Access Point 3600, 2400 series.
• Installing/Troubleshooting Cisco Networks devices, Cabling
• Rack and Stack Cisco Routers and Switches.
• Decommission out dated Cisco Network Gear and removal of cables.
• Installing/Troubleshooting Cisco Networks devices, Cabling
Hewlett Packard, Charlotte, NC 10/2012 – 05/2014
Operation Lead Network Engineer – Supporting the Belk network
• Lead engineer on project to upgrade IOS codes on all Nexus switches and iPad project /Configured router (ACL
statements). Headed a project to upgrade IOS / Catalyst codes on all Prudential network equipment the northern
region; configuring Cisco routers, switches, and APs.
• Blended roles with project engineering and operations and day/day ticket handling.
• Supervising the day to day operation support with 2 support techs .Monitor and diagnose problems with all
telecommunications infrastructures (i.e., Switch,, router, data network and VoIP, Cisco telephone systems, Cisco
Unity, Cisco Call Manager and Cisco wireless network).
• Dispatch and work with field technicians as required to restore services. Installed and modified configurations, and
performed IOS code upgrades as needed; Worked with vendors (AT&T, Cisco, HP .etc) catalyst switches series:
5500, 4500, 2900, 3500, 3560, 3700 and 6500; Nexus5000 and HP 3700 switches, Use Remedy ticketing system
(problems/changes).
• Cisco wireless controllers: 5500, 4500 7600 and Wireless Access point, Scanners’ and Bridges.
• Routers- 3825, 3900, 1200, 2811.2400,1900,891.
• Implement Cisco Wireless network using standalone AP and Wireless LAN Controller.
• Configure, installing and maintain Cisco LAN/WAN switches and routers. Configure, install and maintain Cisco
Wireless LAN access points. Required on-call (24/7) support .Have the ability to manage multiple tasks and
assignments. Strong written and oral communications. Troubleshooting wireless networks. Proven ability to speak and
write about complex technical topics to a less technical audience.
• Data Center- Installing/Troubleshooting Cisco Networks devices, Cabling
• Configured FXO port and added device pool on 2801 router. Add phone extension to CCM and Unity. Configuring
outgoing calls over FXO on CME. Added POTS lines to CME router, POTS line to a CME router, you require an FXO
moduleFXO module.
Duke Energy, Charlotte, NC 04/2010 – 04/2012
Telecom NOC Analyst
• Monitor and diagnose problems with all telecommunications infrastructures (i.e., SONET, DWDM, Microwave radio,
data network, telephone systems and other wireless systems).
• Dispatch and work with field technicians as required restoring services.
• Report and manage outages within Duke Energy and worked with other service providers.
• Effectively utilize problem/change management systems to document problems and activities performed during the
course of service restoration; Testing and turn-up of circuits using Net Analyst; Cisco 15454, 15310MA, Nortel
Classic, Tellabs Metrowatch. Use Remedy ticketing system (problems/changes).
Prudential Financial – Roseland, NJ 09/1994 – 03/2009
Network command Center – NOC
Senior Telecommunication Engineer
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3. • Installed, configured and monitored Prudential’s infrastructures (routers and switches) and its remote sites’ network
equipment including all circuits.
• Monitored the operation of the networks and systems to ensure proper functioning of hardware/ software.
• Identified and resolved complex network problems utilizing structured troubleshooting methods, techniques and tools.
Monitored and tuned networks and systems performances.
• Maintained technical specifications and documents, drawings, system and operating manuals.
• Participated in the evaluation of vendor proposals and the benefits of changes in hardware, communications
• Protocols, switching and access methods and the procurement of software and hardware equipment.
• Installed and modified configurations, and performed IOS code upgrades.
• Performed hardware replacements including working with (Cisco) to fix problem and/or ordering parts.
• Headed a project to upgrade IOS / Catalyst codes on all Prudential network equipment in the northern region. tests
on remote sites ISDN and backup circuits (redundant).
• 24*7 monitoring support or network, resolve tickets within SLA. Adheres to standard operating procedures.
EDUCATION & CERTIFICATIONS
AS Computer Science, Essex County College, Newark, N.J
Certification in Network operation, Metropolitan School of Networking, Jersey City, N.J.
ATM Certification (2000)
Global Knowledge Certificates for Routers/Switches Configurations (2000)
Cisco CCNA (2005) Re-certification boot camp scheduled for 2/23 -2/27 Charlotte, N.C
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