1. DALE SIETING
C: 214.240.3064 dalesietingit@yahoo.com
Technical Certifications:
Cisco Certified Network Professional (CCNP) – CSCO11224985
Cisco Certified Network Associate (CCNA-Voice)
Cisco Certified Network Associate (CCNA)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Systems Administrator (MCSA)
Network+ and A+
Technical Summary
Hardware: Cisco Routers, Cisco Switches, Cisco Media Convergence Servers, VoIP phones,
Cisco Optical Nodes, Ethernet, Fast Ethernet, Gigabit Ethernet, T1, DS3, OC3, OC12, OC48,
OC192. Cisco GSR’s (12000), Cisco Nexus 5000
Enterprise Applications: Windows 2003 & 2008 Server, Symantec Enterprise, VmWare, Cisco
Unified Communications Manager (CallManager 6.1& 8.5, 9.1, 10.5), UCCX, Unity
Protocols: SONET, TCP/IP, VLAN, HTTP, OSPF, EIGRP, RIP, BGP, ICMP, MPLS, 802.1x,
QOS, HSRP
Desktop Applications: XP, Windows 7, Microsoft Word, Excel, PowerPoint, Outlook, Various
Browsers, FTP, Various desktop software and printers
Professional Experience:
Conexis Division of WageWorks (December 2014 - Present)
Infrastructure – Telcom Engineer
100% Voice
• Created/Modified call flows, queues, and IVR scripts in UCCX
• Cisco Call Manager MAC (Move, Adds, Changes)
• Creating new work flows, script changes, troubleshooting, including SQL for scripts
• Adding new users voice mails, troubleshooting of voicemail issues
• Testing and troubleshooting of various IVR scripts and voice issues
• Working with Calabrio software and troubleshooting issues that arise with the recordings
• Migration of servers and services for a location move and the moving of a data center
• Documentation, training, and managing a 500+ user base location
Sonexus Health a Cardinal Health Company (4th floor Realty) (August 2013 – November
2014)
Sr. Network Engineer
50% Voice
50% Networking
• Created call flows, queues, and IVR scripts in UCCX for the customer
• Cisco Call Manager MAC (Move, Adds, Changes)
• Adding users to UCCX agent Queues and teams, and working on the workflow for
accounts
• Adding new users voice mails, troubleshooting of voicemail issues

2. DALE SIETING
C: 214.240.3064 dalesietingit@yahoo.com
• Working with 25 AP's and Cisco Wireless LAN Controller to make sure users are getting
wireless throughout the company
• Troubleshooting of various network routing issues using EIGRP
• Working on company migration of servers, network, including voice and routing
• Testing and troubleshooting of various IVR scripts and implementation of severe
weather into the scripts
• Working with Zoom recording implementation to work with PCI and HIPPA compliance
HP (August 2012 to January 2013); (January 2012 to June 2012) (Contract)
Data Engineer
95% Voice
5% Networking
• Implementing of voice mail and modification of existing voice mail after CUC migration
• Worked on voice Migration, including MAC requests and basic CM configuration
• Voice and CallManager implementations following strict policy protocols
• Moving of one company to another company's data and voice equipment and network
• Troubleshooting of customers phones and equipment for a smooth voice transition
CSC (August 2011 to January 2012) (Contract)
LAN Network Engineer Professional
100% LAN Networking
• Provided daily troubleshooting and service request support
• Utilized Stealth Watch, and Solar Winds software to pinpoint bandwidth utilization
anomalies
• Provided primary on-call support to network equipment after hours and weekends
• Deployment of Cisco-3750 (stacking and standalone equipment)
• Provided coordination support for new equipment installs
HP (September 2010 to March 2011) (Contract)
Voice Engineer
95% Voice
5% Networking
• Updated legacy VoIP site configurations in CUCM 6.1 to meet new implementation
standards, for a voice migration to a new domain
• Configuration and creation of H323 and MGCP Gateways in CUCM
• Troubleshooting of all dial peers in voice router configurations and PRI circuits
• Normal and failover state testing for local and long distance circuits
• Setup of non-emergency calls to the NY 911 dispatch following 911 policy and
procedures
Citibank (June 2010 to September 2010)
Level 1 NOC
100% Networking
• Monitoring of SNMP alerts and provided customer service phone support for urgent
issues

3. DALE SIETING
C: 214.240.3064 dalesietingit@yahoo.com
• Responsible for troubleshooting issues, and working with level 2 with more complicated
issues.
AT&T (November 2009 to June 2010) (Contract)
IT Network Support Technician
100% Networking
• Troubleshooting layer 1 through layer 3 technical issues, on VRF circuits
• Provide customer support for business class circuits
Insight Direct (May 2009 to October 2009) (Contract)
Field Engineer
90% Networking
10% Voice
• Implemented a data migration from one network to another, including (Updating BGP,
EIGRP, QOS and Voice VLANs)
• Designed multilayered systems (router and switches) in accordance with strict customer
design specifications
• Responsible for presenting network drawings, device configurations, and as-build
updates to management board
• Implementing the data migration, while also working closely with the VoIP engineers
during the voice migration at the site time
• Responsible for troubleshooting layer 1 through layer 3 technical issues of new VOIP
and data migration
• Configured new routers and switches with VLAN, QOS, and routing protocols during
implementation for new VOIP system.
Cisco Systems, Inc. (March 2008 to March 2009) (Internship)
Technical Support Engineer
100% Networking
• Designed and built out networks based on customer information or Visio documentation
from engineers.
• Installation of CallManager and CRS on different Cisco Media Convergence Servers.
• Configuration and connection of SONET to T1 through Optical Nodes and Switches and
Routers.
Education
Collin County Community College, Plano, TX, 2006 – 2007
Major: Cisco Networking Academy Certificate
Brown Mackie College, Garland, TX, 2001 – 2003
Major: Networking Engineering & Management
Grand Rapids Community College, Grand Rapids, MI, 1996
Major: Associates of Applied Arts & Science with Technology