1. Pushpendra Singh Rathore
MSC IT, PGDBA, ITIL v3, PRINCE2 & CCNP
pushpendrasr@gmail.com
Contact No. - +91-9891946689
PROFESSIONAL SYNOPSIS
• A dynamic professional with 12+ years of refined Information technology experience in managing &
maintaining Network & Enterprise IT infrastructure spread across countries
• Effective communicator and leader with problem solving & organizational abilities.
• Adroit in interacting with the clients to talk about the problems regarding complex issues and addressing
performance bottlenecks & ensuring maximum network uptime.
ORGANIZATIONAL EXPERIENCE
Orange Business Services (Gurgaon) Sep, 2005 Onwards
Position : Team Leader – Global Network Operation Center (Dec, 2011 Onwards)
Key Deliverables :
• Managing and maintaining Global NOC Operations, with 99.99% uptime.
• Managing team of 20 resources for Floor operations (Incident Management).
• Provide support for global network platforms (Alcatel/Cisco/Nortel) contributing to deliver
Data, IP and Voice services to internal/external customers.
• Handling 2nd
Level escalations for NOC (internal and external) and taking ownership
of escalated incidents towards faster resolution by utilizing available resources.
• Manage Communication Advisories for higher management and customer facing entities on
prevailing network issues.
• Change management SPOC for all disruptive and non-disruptive changes pertaining to
NOC. Conducting change management knowledge & process awareness sessions within
teams to achieve ZERO impact change management.
• Co-ordinate/communicate with personnel/agencies as required and manage bridges of
Priority 0 & Priority 1 incidents.
• Tracking SOE (Sequence of Events) for the critical incidents on the network, which is the
reference for final preparation of RCA (Root cause analysis) and SIP (Service
Improvement Plan) reports
• Leading various projects on new platforms, and initiatives towards continual improvement
of services and network operations.
Projects Transitioned:

2. • Transition of UVN rings (Ultra available Network Services)
o Transition of 12 * 10 Gig Ethernet services on P2mp (Point to multipoint)
links based on DWDM fiber ring architectures.
o Prepared trouble shooting and Impact analyses documents on MEA (Metro
Ethernet Access) technologies.
o Knowledge and process transfer with in teams for better operational synergy.
• Transition of EIN (Equant internal network) and GIN (Global internet network) network
o Taking over Network Supervision activity from Egypt team by building a
virtual team in NOC Gurgaon.
o Formulated and modified process via interlocking with cross functional teams.
o Knowledge transfer within teams to maintain stringent OLA and key
operational parameters (such as MTTA, MTTR etc).
o Parked all relevant documents on SharePoint tools and modified KEDB’s
• Opentransit NOC transition : Opentransit is an internet arm of France Telecom and Tier
2 ISP
o Taking over Network Supervision activity from France team by building a
virtual team in NOC.
o Knowledge transfer within team on OTI and GRX domain.
o Involved in documentation on operation, troubleshooting and processes.
• Network readiness for FIFA World Cup in South Africa & Brazil, And London Olympics:
o Audited network elements and backbone links during preparation of these
events
o Arranged spared for critical hardware under contingency plan to reduce MTTR
in case of outage.
o SPOF detection and removal for all involved critical circuits
o Responsible for Building 24*7 Virtual team to handle incidents impacting
events and traffic exclusively.
Working on technologies:
o Routing protocols ( ISIS, OSPF, BGP) ATOM, MPLS and MEA Gateways on
Cisco router & switches.
o Earlier handled optical backbone based on Nortel TN16/OC48 boxes and Ciena
ONI 9000.
SIFY Ltd. Sep,2004 - Sep,2005
Position : Engineer – Network Control group
Key Deliverables :
• Managing Data center (NOC) operations.
• Responsible for Indore (MP & CG) base stations traffic (Routing/Switching).
• Managing team of 7 engineers.
• Providing backend support to SIFY Global Corporate and Access customers
• Commissioning and follow up for E1 and DS3 between NOC locations
• Configuration of Switches (catalyst 4500, 3500, 2900 and 1900 series), configuring
VLANS, MLS.
• Configuration of Router’s (Cisco 7200,3600,2600 series) for new customers circuit,
Implementation of RIP, OSPF, configuration of rate-limit, access-list and filter
configuration.

3. Zoom Infocom Pvt. Ltd Sep 2003 to Aug 2004
Position: Network Administrator
• Installation and configuration of Windows 2000 server, 2000 Clients & 9x Clients
• Creation of Active Directory, DNS, DHCP, NAT
• Wireless networking through Access Point
• Install and administer SQL Server 2000
• Scheduling of database backup
CERTIFICATIONS & TRAININGS
• CCIP (Cisco Certified Internet Professional)
• ITIL V3 Foundation Certified
• PRINCE 2 foundation and practitioner certified
• Management Development Program ( MDP Lite)
ACADEMICS
• PGDBA in Operation Management from Symbiosis Pune.
• Masters of Information Technology from Manipal Academy of Higher Education.
• Bachelor of Science from DAVV Indore (Biology)
PERSONAL DETAILS
• Date of Birth 17-Oct-1979
• Father’s Name Mr. N.S. Rathore
• Linguistic Abilities English, Hindi
• Present Address G 105 Ajnara Integrity Raj Nagar Ext. Ghaziabad
• Marital Status Married