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DAVID SHAPIRO
https://www.linkedin.com/in/david-shapiro-9733172
Cranford, NJ 07016
908-377-3279 daveshapiro24@gmail.com
EXECUTIVE LOGISTICS PROFESSIONAL
Accomplished, proficient, and results oriented logistics professional with a solid record of success, with
businesses ranging from start-up to Fortune 500. Consistently outperforms organizational objectives by
proactively assessing customer needs and service levels.
Team player who thrives on building loyalty, developing achievable plans and delivering solutions that
improve efficiency, profitability and growth in dynamic conditions. Broad financial and business expertise
with a stellar record of lucrative business development, revenue growth, and cost savings.
AREAS OF EXPERTISE
 Customer Sensitivity and Focus
 Global and Reverse Logistics
 Warehousing and Direct Shipping
 Innovative Packaging Development
 Third Party Logistics Outsourcing
 Asset Management
 Creating Cross Functional Partnerships
 Cost Reduction Programs
 Creative Problem Solving
 Negotiating
 Training and Motivating Staff
 Technology
PROFESSIONAL EXPERIENCE
Vonage, Holmdel, NJ April 2003 – Oct. 2015
Inventory Control and Logistics Manager – Vonage Network April 2008 – Oct. 2015
Managed network warehouse inventory with a purchase value of over $10 million. Regulated the
procurement and movement of all Network Hardware, factoring in cost, time in transit, and security.
Provided technical knowledge to Project Management Team on all purchases and deployment of network
appliances. Liaison between the Finance and Network divisions, managing all fixed assets and obsolescence.
Managed and trained staff responsible for the testing, configuring and deployment of all appliances.
Coordinated the reverse logistics needed to re-purpose hardware.
● Developed device specific packaging materials in order to extend the life of appliances to be
continuously re-purposed.
● Diminished shipping costs for 7 consecutive years by building cohesive relationships with teams and
negotiating lower price per pound with freight providers.
● Spearheaded the packaging and on-time delivery of all Network Appliances for the launch of over 30
data centers and telephony locations globally. Consolidated and closed over 20 data center and
telephony sites internationally.
● Initiated relationships with multiple resellers and recyclers, in order to maximize return for obsolete
equipment. Used relationship to barter for parts for appliances no longer under warranty, critical for
the health of the network.
● Created portals that allowed Network Operations and Systems Engineering teams, real time access to
inventory levels of shelf stock.
● Cultivated partnerships with Resellers, Recyclers and Data Destruction companies.
● Partnered with Systems Engineering team to design testing protocol for all equipment returned.

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Director of Fulfillment and Logistics Sept. 2003 – April 2008
Orchestrated the freight forwarding, receiving, processing, configuring, testing and shipment of telephony
equipment, purchased by end users via the company’s website. Partnered with the device team in order to
ensure devices contained the latest version of firmware. Processed customer returns and repurposed
inventory accordingly. Managed and developed a team consisting of 5 order fulfillment analysts, and up to 50
temporary associates.
● Due to substantially increased demand and spatial limitations, worked day and night in order to
create documented processes and successfully conducted a search for a Third Party Logistics
provider, DHL, without impacting high level of customer service.
● Took the initiative and partnered with a local Third Party Logistics provider, BBB, for return
processing, device testing, trouble shooting and eventually repurposing returned devices in order to
minimize costs. The close proximity to Vonage’s Headquarters allowed for device team to respond to
device quality issues as expeditiously, as possible.
● Collaborated with customer service management team in order to design a process which prioritized
current customers that had failed devices, in order to provide replacement appliance overnight,
which reduced customer churn by 25%.
● Orchestrated the implementation of Electronic Data Interchange with DHL. This allowed for the
utilization of batch processing, which led to a 75% reduction in processing time at a 20% reduced
cost.
● Appointed to Corporate Churn Task Force, as a result of demonstrating a high level of customer
sensitivity.
Director of Retail Operations April 2003 – Sept. 2003
Responsible for providing operational guidance to the VP, Retail Sales, which included initiating processes for
receiving orders, creating invoices and packing slips. Prioritized consistency in shipping under very stringent
guidelines, in order to minimize the possibilities of vendor chargebacks. Coordinated all retail shipping and
return processing, and was able to have all orders processed within 48 hours of receipt.
Senior Planner March 2002 - April 2003
Bill Blass Holding Company
Monitored in-house inventory levels to ensure minimal risk to operation. Analyzed history at all levels in
order to enable the Account Executives to strategize more effectively. Amassed and scrutinized shipping and
production history to create accurate demand forecasts at color and size level.
Director of Wholesale Analysis and Replenishment May 2000 - March 2002
Liz Claiborne
Provided clarity, accuracy and simplification of product availability for Fashion Accessories and Handbags
inventory for the Sales and Merchandising Departments. Developed and implemented a more expedient
turnover process involving distressed inventory. Interpreted ownership/shippable data and assess the
financial risks of excess inventory. Conceptualized and authored an extremely detailed inventory and
marketing analysis over a three year period, of season-less inventory to help understand potential risk.
EDUCATION
Bachelor of Arts
State University of New York at Stony Brook, Stony Brook, NY
ADDITIONAL TRAINING
ITIL Certification
Leadership Training