1. FRANCINE RODGERS
25 CLIFTON AVENUE APT#D1414 • NEWARK, NJ 07104 (347) 720-7308
FRANCINERODGERS@HOTMAIL.COM
HUMAN SERVICES
QUALIFICATIONS PROFILE
Highly self-motivated and results-driven management professional with more than 15 years providing high-performance SS
administration in the healthcare, legal and benefits service businesses. Detail-oriented, analytical and methodical with critical
thinking to resolve work issues even under stressfulwork conditions. Well-organized with multitasking skills that optimize
limited resources to achieve outstanding results. Strong people management and interpersonal communication skills that
inspire confidence while forging teamwork with colleagues across diverse ethnicities.
KEY EXPERTISE
• SS Benefits Administration
• Workers Compensation
Administration
• Case Management
• Inter-Office/Agency Coordination
• Policies & Regulatory Compliance
(i.e. HIPPA, Social Security Laws,
Workers Compensation, etc.)
• Office & Staff Administration
• Records & Document Management
• Relationship Management
(Customers, Public, & Government)
• Forms Management
• Staff Supervision & Training
• SSA 5 Sequential Step Evaluations
PROFESSIONAL EXPERIENCE
MAXIMUS, INC. BROOKLYN, NY
Interim Director – NY WECARE Project – SSI Advocacy Unit Jun 2014 – Present
OperationsManagement.Manages the application process and procedure forSupplemental Security Income and Federal
Disability benefits to ensure quality applications and increase the likelihood of a successful application. Manage and
operates Region 1 and 2 day-to-day project activities, daily operations, and supervision of all staff. Maintains open
communication with the contractor and HRA staff, their partners, and programs. Organize priorities and structure
workflow to maintain level of client service without missing important deadlines. Maintains and prepare project status
reports as required and upon request.Exercise discretion and confidentiality with client medical and program needs as
per HIPPA and contract regulations. Read and understand all Bio-Psychosocial Summaries.
Case Management. Interviewed clients and complete application for SSI disability benefits using appropriate forms.
Scheduled client interviews, follow-up interviews, outreach telephone calls, etc. to promote client’s adherence to the
program and ensure successful SSI application. Served as client’s agent to the SS Administration and Disability
Determination Services to track application status, and provide supplemental supporting documentation.Managed large
numbers of applications at any given time.
• Ensured consistent application of all confidentiality laws and regulations pertinent to SSI programs.
• Submitted SSI files and documentation in accordance with deadlines and goals established by management staff and
the Social Security Administration.
• Coordinated document requirements from doctors, hospitals, therapist and clinics.
• Interacted with clients to ensure that all appropriate reports, medical, and financial records that include appeal
information, etc. were submitted on time.
• Case review based on SSA’s 5 Sequential Step Evaluation and GRID rules
Social Security Department Manager, LAW OFFICES OF JOSEPH A. ROMANO NEW YORK, NY Dec 2011 – Jun 2014
Managed extensive caseload for Social Security Disability claims and reviewed cases based on the SSA’s 5 sequential
step evaluation. Followed up with SS Administration Payment Centers for claimant benefits and attorneys’ fees.
Interacted with medical staff in various establishments to retrieve pertinent medical documentation. Coordinated with
claimants, attorneys, and the Social Security Administration in processing each claims.
Supervisor, Social Security Department, MARKHOFF & MITTMAN, PC WHITE PLAINS, NY Nov 2008 – Dec 2010
Drafted and submitted necessary documentation to SS Administration. Scheduled attorney appointments, hearings and
depositions.Communicated with clients regarding claim status. Followed up with SS Administration Payment Centers
regarding Attorneys’ fees. Conducted legal research on various Workers’ Compensation and Social Security Issues.
Supervisor Social Security Department, BINDER AND BINDER BRONX, NY Aug 2002 – Aug 2008
Supervised and evaluated 14 case managers on a monthly basis. Assisted clients in obtaining SS Disability benefits.
Developed and executed proper action plans for pending disability claims. Trained new Case Managers on SS claims
and documentation. Prepared claims for Office of Disability and adjudication hearings for numerous attorneys.
Customer Service Representative, ESSEX COMMUNICATIONS NEW ROCHELLE, NY Jul 2000 – Aug 2002
