1. Lindsey Alexander
5451 Independence Pkwy #2004
Plano, TX 75023
C: 214-676-7001
E: lindseymae@live.com
Professional Summary
Organized, independent worker with strong time-management skills.
Patient-focused employee with 11 years experience working in a busy medical and billing office.
Excellent communication and computer skills; ability to work independently or as part of a team to meet
project deadlines with a high level of adaptability.
Competent medical billing professional with ability to manage a busy medical office and provide excellent
customer service to all patients.
Skill Highlights
• Schedule management
• Health insurance processing
• Insurance eligibility verification
• Medical billing
• Patient care advocacy
• Medical terminology
• Meets/exceeds goals
• Attention to detail
• Microsoft Office skills
• Strong organizational skills
• Excellent communication skills
• Problem solver
• Fast learner
• Leadership/communication skills
• Understands insurance benefits
• HIPAA compliance
• ICD-9
• Familiar with commercial and private insurance carriers
Professional Experience
North Texas Perinatal Associates
June 2012 - Current
Billing Account Representative

2. • Thoroughly investigated past due invoices and minimized number of unpaid accounts.
• Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according
to services rendered.
• Accurately entered procedure codes, diagnosis codes and patient information into billing software.
• Acted as a liaison between the business department, billers and third party payers in resolving
billing and reimbursement accuracy.
• Appropriately and correctly identified errors and re-filed denied/rejected claims.
• Thoroughly reviewed remittance codes from EOBS/AR's.
• Evaluated the accuracy of provider charges, including dates of service, procedures, level of care,
locations, diagnoses, patient identification and provider signature.
• Completed appeals and filed and submitted claims.
• Posted charges, payments and adjustments.
• Submitted refund requests for claims paid in error.
Health Central, P.A.
August 2004 - June 2012
OB Insurance Coordinator
• Evaluated patients’ financial status and established appropriate payment plans.
• Accurately entered procedure codes, diagnosis codes and patient information into billing software.
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling
patient information.
• Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
• Interacted with providers and other medical professionals regarding billing and documentation
policies, procedures and regulations.
• Confirmed patient information, collected copays and verified insurance.
• Identified and resolved patient billing and payment issues.
• Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according
to services rendered.
• Acquired insurance authorizations for procedures and tests ordered by the attending physician.
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Consistently informed patients of their financial responsibilities prior to services being rendered.
• Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and
remaining balances not covered under their policies when applicable.
• Accurately posted deliveries and hospital visits for assigned carriers.
• Completed FMLA and short-term disability paperwork.
Front Desk/Check-In
• Recorded and filed patient data and medical records.
• Professionally and courteously verified appointment times with patients.

3. • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op
Reports, test results, home care forms).
• Prepared patient charts, pre-admissions and consent forms as necessary.
• Scheduled patient appointments.
• Provided administrative support for six physicians.
• Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling
patient information.
• Confirmed patient information, collected copays and verified insurance.
• Directed patient flow during practice hours, minimizing patient wait time.
• Adeptly managed a multi-line phone system and pleasantly greeted all patients.
• Prepared patient charts accurately and neatly for the clinic.
• Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous
manner.
Education
Mesquite High School
Graduated: 2004
High School Diploma