Nicole Hicks has over 15 years of experience in accounting, billing, and administrative roles. She is currently an Accounts Receivable Clerk at National Capital Industries, where she processes payments, applies deposits, and confirms purchase orders. Previously, she held roles such as Accounts Payable Specialist, Senior Events Coordinator, Accounts Receivable Coordinator, Executive Assistant, Reimbursement Coordinator, Unit Secretary, and Credit Collections Analyst. She has extensive skills in accounts receivable, accounts payable, billing, collections, and administrative and customer service duties. Nicole is working towards a Bachelor's degree in Human Services from the University of Phoenix and served 8 years in the US Army in logistics and administration.

1. NICOLE HICKS
7325 Green Oak Terrace
Lanham, Maryland 20706
301-520-9952
nicolehicks1031@yahoo.com
EXPERIENCE:
National Capital Industries July 2015- Present
Accounts Receivable Clerk
• Process and apply cash, check, credit card payments and internal deposits daily
• Confirm purchase orders for invoicing to credit customers
• Update cash sales reconciliation reports daily and report discrepancies and findings to the owner
• Process credit applications from new and re-established customers and maintain files until approved
• Answer customer calls and assist the Accounting Manager as needed
D.H. Bader Management Services, Inc., Laurel, MD October 2014 – July 2015
Accounts Payable Specialist
• Process payments, internal deposits and invoices daily for 56 associations
• Refer delinquent accounts to attorneys and communicate updated actions
• Review attorney status reports, budgets and policies for accurate accounting processes
• Provide accurate information to clients, vendors, attorneys and staff
• Apply fees, interest and collections cost according to association policies
• Provide payoff and buyer information to home buyers and title companies for sale of property
• Maintained W-9 and certificate of insurances for vendors who provide ongoing services
• Assist with other accounting duties as needed
People Effecting People, Colmar Manor, MD August 2013 – March 2014
Senior Events Coordinator (Volunteer)
• Responsible for developing and implementing community base programs and events for seniors
• Assist with organizing other organizational activities
• Provide assistance to the Director with support on all levels
• Maintain calendar, deadlines and multi-tasking
Community Radiology, Rockville, MD June 2009 – February 2013
Accounts Receivable Coordinator
• Conducted training on account analysis, systems processes and procedures for new hires
• Insurance billing, account resolution and processed billing correspondences
• Analyzed patient account activity, claim denials and payment irregularities
• Benefits analysis and customer service inquires
• Process adjustments, appeals, reimbursements and delinquent payment options
Ericsson Retirement Communities, Silver Spring, MD September 2006 - June 2008
Executive Assistant
• Support to the Executive Director, Assistant Director and Associate Director with administrative
duties, maintained calendars and other secretarial duties
• Created policies and procedures; Assisted with community based programs
• Trained departmental support staff; Served as chairman over employee committee for 2 years
• Developed and managed community base security and incident reporting system

2. N i c o l e H i c k s P a g e | 2
Maxim Healthcare, Columbia, MD March 2006 – September 2006
Reimbursement Coordinator
• Resolution of billing issues, claim denials and payment irregularities
• Review nurses and home aide time cards prior to payroll, prepared weekly reports
• Assisted establishing new contracts for nurses and aides for health care services
• Data entry; patient and client demographics and billing information
• Maintained authorizations, contracts, billing rates and client demographics to ensure compensation
and services
Howard University Hospital, Washington, D.C. October 2002 – March 2006
Unit Secretary/ Credit Collections Analyst
• Analyzed patient account activity, claim denials and payment irregularities
• Insurance billing, account resolution, processed billing correspondences and collections
• Liaison for student insurance and workers compensation
• Processed adjustments, reimbursement, accounts receivable and weekly status reports
• Review of patient files, medical transcription, data entry and other clerical duties
EDUCATION:
• University of Phoenix, Greenbelt, MD Candidate for B.S. Degree
Human Services
• United States Army November 1994 – August 2006
Logistics and Administration
SKILLS:
• 8 years of Army services in Administration, Logistics, training and management
• Accounts Receivable, Accounts Payable, Collections and Billing
• Software experience in TOPS, Strongroom, MDIV and FACTS
• Invoicing, accounting duties, payments and deposit processes
• Medical billing and some Medical coding experience
• Medical insurance knowledge
• Volunteer services, Administrative Assistant and Customer Service skills
• Meeting and event planning; Employee Committee Chair Leader for 2 years
CERTIFICATION:
• Sanz School, Washington, D.C.
2004 Medical Administration - Certificate