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MARKETING IN LIBRARIES
MARKETING IN LIBRARIES
BUSINESS
ACTIVITIES
Flow of goods and
services from
producers to
consumers
(AMA, 1935)
21ST
CENTURY
Producers = librarians
consumers = patrons
Attracting library
patrons to what
librarians produce
which are the business
activities
TRADITIONAL
Research services, book
circulation, individual
work spaces, group
study areas, meeting
spaces, and access to
a variety of audio-
visual equipment
CURRENT
TRENDS
Tech Devices
Computer Labs
Tutoring
Media Productions
Lounging Areas
CREATING
VALUE
4 P'S
Traditional
marketing mix, built
around the 4Ps โ€”
product, price,
place and
promotion
Concentrated
effort towards
the library's
structure,
processes,
goods and
services
Market
Planning
Reactive
Marketing
Organization-
focused
Focusing on
clients and
meeting
their needs,
and need to
adopt
services
marketing
Promoting
something the
librarians
think their
constituents
want
What the
population
actually
wants and
needs to use
Client-
focused
Anderson, C. (2020). Library marketing and communications: Strategies to
increase relevance and results.
Potter, N. (2012). The library marketing toolkit.
REFERENCES

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Marketing in Libraries Infographic

  • 1. MARKETING IN LIBRARIES MARKETING IN LIBRARIES BUSINESS ACTIVITIES Flow of goods and services from producers to consumers (AMA, 1935) 21ST CENTURY Producers = librarians consumers = patrons Attracting library patrons to what librarians produce which are the business activities TRADITIONAL Research services, book circulation, individual work spaces, group study areas, meeting spaces, and access to a variety of audio- visual equipment CURRENT TRENDS Tech Devices Computer Labs Tutoring Media Productions Lounging Areas CREATING VALUE 4 P'S Traditional marketing mix, built around the 4Ps โ€” product, price, place and promotion Concentrated effort towards the library's structure, processes, goods and services Market Planning Reactive Marketing Organization- focused Focusing on clients and meeting their needs, and need to adopt services marketing Promoting something the librarians think their constituents want What the population actually wants and needs to use Client- focused Anderson, C. (2020). Library marketing and communications: Strategies to increase relevance and results. Potter, N. (2012). The library marketing toolkit. REFERENCES