1. Flavie GagnéEnglish & French
Otterburn Park (Quebec)
514 604-8657
flavie.gagne@hotmail.com
www.linkedin.com/in/flavie-gagné-2b130922
Mobilize a team around exceeding department’s objectives and customer experience
standards amongst a retail environment
Perform financial analysis that lead to informed decisions
Design business strategies that promote customer loyalty
Leading commercial positioning activities of a product or service
Establish trust and lasting relationships with partners/customers
Extolling the qualities of a product ; and promote the purchase and make a sale
Ensure presence with representatives in their sales initiatives
Process information sent to customers and management with insight
Contribute to join colleagues in the company’s business objectives
Territory Regional Manager, sales sector 2010 – to date
Toyota
Managing a portfolio of auto dealers
Setting up an internet lead management structure
Increased conversion of web sales
Implementation of a customer loyalty plan by introducing a CRM
and a customer –tracking process
Achievement of objectives for the first manufacturing volume of
retail sales in the Province
Verification and monitoring of dealership inventory
Meeting with dealer management teams to validate/modify
business plan and objectives to align with manufacturer position
Help dealerships in increasing their profit margins
Territory Manager, sales sector 2010
Chrysler Canada
Managing a portfolio of dealers
Development of processes and commercial sales strategy
Exceed of corporate objectives for the 2nd manufacturer in total
volume in Quebec
Development of close relationships with manufacturers
Link between manufacturers and dealer network
Optimized inventory management : reduction of storage costs
Analysis of retailers operations and identifying challenges
GOAL
SKILLS
EXPERIENCE

2. Flavie Gagné 514 604-8657 flavie.gagne@hotmail.com
Territory Manager, sales sector 2009 – 2010
Chrysler Canada
Coordination of procurement and inventory control
Negotiation parts orders at the provincial level to benefit from
significant savings
Planning and execution of retail strategies : increased revenue and
profitability
Recommendation of operational and administrative tools
Creation of a special internal promotion
Director of renewal / Auditor inventory 2007 – 2009
Chrysler Financial Services
Customer assistance that reached mature financing
Development of a CRM allowing effective record follow-up
Dispensation of expertise in the auto financing
Collection of accounts and / or transfer to the credit department
Revision of dealers inventories for the province of Quebec,
Ontario and Maritimes
Coordinating schedules for the inventories according to the ratio
provided
Production of various reports to control and minimize the risk
exposition
Development of action plans for offender dealers
B.A.A. Marketing 2006
UQAM Management
Major in education 2003
UQÀM
Skiing
Hiking
Reading
ENGAGEMENT
ACADEMIC
TRAINING
INTERESTS