1. SHAUN M. LYNCH
512-827-6689 shaun_lynch@sbcglobal.net
OBJECTIVE: A sales or sales operational position with an established company dedicated to the
success of its associates and profitability of the business.
SUMMARY
An Operations Specialist with a proven ability to improve processes in purchasing and sales.
Demonstrated ability to recognize and evaluate risk, provide root causes analysis, while effectively
working across departments to remove roadblocks and drive profitability.
PROVEN ABILITIES AND RESULTS
Profitability:
 Supervise a team of eighteen front line associates in resolving over $100M annually in accounts
with deficient balances
 Mitigate losses of Capital One repossessed inventory by accurately pricing vehicles for market
value resulting in the recovery over $100M annually at auctions across the country
 Responsible for planning optimum inventory levels and purchasing $15M-$20M of inventory
annually auto auctions to meet the sales demands of CarMax retail stores
 Oversee 10M in sales of wholesale inventory annually for CarMax auctions
Problem Solving and Analysis
 Proactively seek to resolve account balances, tailoring solutions for individual customers’ situations
 Serve as Project Leader of focus groups designed to resolve problems by implementing lean
sigma principals for Capital One Vehicle Remarketing and Recoveries
 Accurately Price vehicles to beat market trends while maintaining a 90% sales rate
Processes of Excellence
 Developed and implemented multiple strategies to provide excellent customer experiences while
increasing production and revenue
 Develop standardized customer service solutions designed to “Keep Customers in Their Car”
while improving systems, processes, and policies to drive profitability for Capital One
 Developed and implemented standardization processes to effectively reduce financial risk for
CarMax in the purchase of several thousands of vehicles at auto auctions and retail stores
Quality Relationships
 Serve as a supervisor to a group of eighteen front line associates that provide high level customer
service and deliver on the Capital One’s mission to “Change Banking for Good”
 Establish working relationships with auctions, dealer networks and other key play in the wholesale
market to dive efficiency and profitability
 Serve as the subject matter expert in resolving escalations between auction, repossession
network, and internal Capital One teams
Experience
Capital One Auto Finance (2013-current)
CarMax, Buyer (2007-2013)
Allen ISD, Ereckson Middle School, Classroom Teacher / Coach (2004-2007)
McKinney ISD, Dowell Middle School, Classroom Teacher / Coach (2002-2004)
Education
Bachelors of Science, Midwestern State University, Wichita Falls, TX, 2002