presentation about ufone and variable is culture. Subject: Organisational behaviour and theory

1. ORGANIZATION

2. Presented by
 Muhammad Fahad ………… (01-235162-029)
 Shoaib Sultan ……………… (01-235162-069)
 Mudassar Afzal ……………… (01-235162-87)
 Sana Noreen ………………… (01-235162-038)
 Anam Mumtaz ………………. (01-235162-005)

3. About ufone
Pakistan Telecommunication Company Limited (PTCL) that
started its operations in January 2001 under the brand name
'Ufone'. As a result of PTCL's privatization, Ufone became a
part of the Emirates Telecommunication Corporation
Group (Etisalat) in 2006

4. Company Profile
 Ufone gives its customers many reasons to smile.
 Customer focus and best offering has allowed Ufone to
build a subscriber base of over 24 million in less than a
decade.
 Ufone has network coverage in 10,000 locations and
across all major highways of Pakistan.
 Ufone also offers Pakistan's fastest growing 3G network,
and BlackBerry Roaming coverage available with more
than 200 Live Operators across 122 countries.

5. Organization Variable
Culture

6. INTRODUCTION
 People have grouped together into communities in order
to survive.
 Culture is the characteristics and knowledge of a
particular group of people, languages, religion, social
habits, music and arts.
 culture as shared patterns of behaviors and interactions,
cognitive constructs and understanding that are learned
by socialization.

7. CULTURE MANAGEMENT
 Culture management consisting of the values, beliefs
and norms which influence the behavior of people.
 A research has shown that corporate culture can have
a statically significant impact on the “bottom line” of
financial results and that it can have a profound
impact on corporate success.
 Five Dimensions
1. Customer-Client Orientation
2. “People Orientation” or Orientation Toward Employees
3. Standards of Performance and Accountability
4. Innovation and Commitment to Change
5. Company Process Orientation

8. STEPS OF CULTURE MANAGEMNET
 Define the Desired Culture
 Identify the Current Culture
 Identify and Analyse “Gaps”
 Develop a Culture Management Plan
 Communicate the Culture Management Plan throughout
the company
 Regularly Review Performance Against the Plan and
Update, as Needed

9. ORGANIZATIONAL CULTURE
 Organizational culture is defined as the underlying beliefs,
assumptions, values and ways of interacting that
contribute to the unique social and psychological
environment of an organization.
 Culture also includes the organization’s vision, values,
norms, systems, symbols, language, assumptions, beliefs,
and habits.

10. TYPES OF ORGANIZATIONAL CULTURE
 Most companies or corporations in their style or plan can
fall into one of these four general types
 Tough-guy culture or Macho culture
 work hard/play hard
 Bet your company culture
 process culture

11. RESOLVING CULTURAL PROBLEMS IN WORKPLACE
 Differences in race, gender, religious beliefs, lifestyle and sexual
orientation are among many cultural differences that may affect how
people communicate in the workplace.
 Resolving communications problems caused by cultural differences
requires patience, understanding and respect.
 Four ways of resolving problem
 Respect
 Knowledge
 Blame
 Listening Skills

12. STAGES OF CULTURE
 There are 4 stages of culture
 The Honeymoon Stage
 The Frustration Stage
 The Adjustment Stage
 The Acceptance Stage

13. EFFECTS OF ORGANIZATIONAL CULTURE ON
EMPLOYEE’S PERFORMANCE
 Positive and negative effect

14. CULTURAL
INTELLIGENCE

15. INTRODUCTION
 Cultural intelligence is the ability of manager to observe the
differences among its workers.
 It is very high level of perception and thinking, Also not everyone has
the ability to interact with others of different background than
themselves.
 So it is the ability of oneself to recognize the uncommon differences
and to merge it in one person is not concerned with the right or wrong
of his/her culture but with the interaction in between them in order
to bring benefit to all of them.

16. COMPONENTS
It has three major components
 The cognitive.
 The physical.
 The motivational.

17. Conti……
 survey of 2000 managers in 60 countries.
 the techniques for improving weaknesses.
 tools to identify the strengths.
 The authors says that a person with dignity of manners
and a person who is motivational is considered to have a
good sense of cultural intelligence.

19. SWOT ANALYSES
 a study undertaken by an organization to identify its internal
strengths and weaknesses, as well as its external opportunities and
threats.

20. STRENGTH
Coverage:
 At ufone we aim to provide you with wider coverage, superior
connectivity, clear signals & voice quality.
 The ufone has coverage over 2,336 Cities of Pakistan and All Highways
and Motorways
Advertisement:
Products:
 Ufone GSM Services.
 Pre paid.
 Post paid.
 Upaisa.
 Smart Cart.
 U watch

21. Conti…
Resources:
 Ufone based on human resources. Because human is the
biggest source for running an organization. And played a
very important role in the strength, weakness etc. of the
organization. So, the ufone has a large amount of power
of human resources.
No. of Employee’s:
 Ufone has no branches in all over Pakistan but they have
well manage headquarter in Islamabad where a large
number of employee works.

22. WEAKNESSES
3G service:
 Ufone has 3G service. Some time they feel they have 3G service but not has
4G service.
Shortage of connection:
 They have shortage of connection
 Not good service in northern area and less tower.

23. THREAT
Competitor:
 The ufone have threat form telecom industries like Jazz, Warid, Telenor,
Zong.
4G Service:
 The competitors of ufone have 4G service so, ufone have threat from their
competitors. Because ufone have no 4G service
Main Threat:
 The main threat for ufone is JAZZ and WARID. Because now Jazz and warid
combined. Jazz purchase the warid. And now also jazz have 4G service and
the no. of user increase day by day.

24. QUESTIONARIES’
 What’s your designation in the organization?
• Senior Human Resource Executive and Team leader.
 In which type of culture your organization operate?
• mix culture because employees belong to different countries
 What is your company's approach to team building and career
development?
• Arrange seminars and motivation speeches for empower their employees
 Does the company host social outings or events for employees?
• Yes, there is a lot of events and social outing for employee.

25. Continue…..
 What makes you proud to work at this company?
• flexibility and the friendly environment of the organization
 Does outside culture effect your organization?
• it effects when we hire an employee from another organization
 Tell us about any of your new Equipment.
• U watch

26. What are the problems of the organization?
Problems
 Credit on incoming calls
 People not remember the dial code
of packages
Solutions
 Remove credit on incoming calls
• Helplines
• Super cards

27. ANALYSIS
 We meet with the Senior HR executive of ufone Mr. Noman Ahmed. it was
short meeting but it was meaningful.
 Ufone is owned by Etisalat. Etisalat has 29% ownership right. And that’s why
ufone control by Etisalat.
 He told us Ufone is a multicultural organization because employee working
here belongs to different culture.
 Every person belongs to different cultures have their own nature but there is
very friendly environment where every employee can talk with their seniors
very friendly.
 When we discuss abut why they are not providing 4G service. and he told us
the main reason of not providing 4G service because purchasing power of
customer is very low in local areas of Pakistan.

28. Continue
 When we talk about which things he made him so proud and loyal to work in
Ufone then he said Ufone provide friendly environment and provide medical
facility that cause of the job satisfaction of employees and decreasing
turnover rate and provide a environment where they can improve their skills.

29. CONCLUSION
 we have concluded that ufone is the telecom industry in Pakistan and ufone
have good relation with other organizations even with their competitors.
 They also trying to satisfy their customers by putting great efforts on their
services.
 They provide
• Best network
• Wide coverage
• Lowest call rates
• Clear Signals
• Good voice quality

30. Continue
 Their customers are very satisfied with their services. Peoples switch their
network to ufone because of their high-quality services.
 Employees of the ufone plays very important role in the customer
satisfaction. their employees are very polite that makes their customers
happy so they enjoy their services.
 Ufone commits to be a customer centric organization through an affective
quality management system focusing on continuous improvement towards
service excellence.

31. REFERENCES