1. Eve Birkholz 4438 OldJulianRd, JulianNC 27283
Phone: 336-554-0430 Email: Jeffeve2000@yahoo.com
Summary of Skills
*Strong Customer Service *Process Development *SAP FinanceModule
*MicrosoftOffice *Multi-task Management *Problem SolvingSkills
Professional Experience
VF Jeanswear,Greensboro,NC
Credit SpecialistII (E-Commerce) - 08/2014 to present
 Set up accounts in system for retail businesses
 Process creditcard,check, and electronic payments through various internet bankingapplications
 Process creditrefunds on returns from consumers
 Research returns from unknown sources
Consumer Relations Representative / .com Replenishment - 04/2005 to 08/2014
 Responsible for resolvingall issues and replyingto 100%of the email traffic coming into the Wrangler website
 Evaluated inventory levels for VF Jeanswear E-commerce stock,usinghistorical sales,currentdemand, and seasonal
requirements
 Provided E-commerce stock requirements to planningfor replenishment purposes
 Answered calls fromVF Jeanswear consumers across theUS
 Handled confidential consumer information daily
 Assisted team members with emails from consumers,processingreturns,and VF instantmessage platform
 Reported quality issues to QC team and worked to resolverepetitive concerns
Credit SpecialistI - 03/1998 to 03/2005
 Released Orders
 Assisted creditmanager with collections on pastdue accounts
 Responsiblefor processingdebits from retail accounts
 Provided support on financial issues for retail accounts
GuilfordPerformance Textiles
Credit Analyst- 06/1993 to 03/1998
 Processed documentation and review files to properly establish credit lines for international apparel and domestic
automotive factories
 Conducted credit approval for international and automotive orders for shipment
 Effectively prepared and presented Letters of Credit documents for payment
Accomplishments
 Selected to work with an ITteam tasked with developing and implementing a system to track and keep historical data on all
callsand email traffic for VF Jeanswear
 Developed and implemented a clothing donation program for all (non-profit) organizations across theUS
 Currently partof team tasked with implementing a new return system.
Education
BBA: Bachelor of Business Administration 2012 –Greensboro College, Greensboro NC
ContinuingEducation Seminars - MicrosoftOfficeApplications,Howto handle difficultpeopleand conversations.