Maurice Spence is seeking a career in a challenging and rewarding environment utilizing his strong work ethic and expertise in human relations, management, and customer service. He has a Master's degree in Public Administration from Barry University and over 15 years of experience in customer service roles for municipal utilities and Office Depot. His resume highlights leadership positions with the cities of Riviera Beach and Office Depot, along with relevant skills, certifications, and honors.

1. Maurice Spence
704 56th Street, WPB FL, 33407
Mobile: 561-201-9518 Email: m_spence@live.com
Objective
I'm seeking a career in a challenging, rewarding & diverse atmosphere. The ideal role would be
one which was full of creative opportunities for growth and advancement. I'm eager to utilize my
strong work ethic, education, and expertise in area of Human Relations, Management, and
Customer Service.
Education
Barry University
Master of Science in Public Administration exp. grad date 2015
Barry University 2013
Bachelor of Science, Public Administration, Cum Laude
Skills & Certifications
♦ Microsoft Office - Suite
♦ IT, Networking
♦ FWPCOA Customer Relations Level 1
♦ FWPCOA Water Distribution Level 3
♦ Palm Beach Community College – Customer Service Certificate 2015
Positions Held
City of Riviera Beach, Riviera Beach FL 2014 – Present
Crew Leader – Utility and Billing
• Provide customer service to residents
• Electronically upload and download meter routes for billing
• Assist in recovering outstanding balances
• Assists Customer Service Manager with field related issues.
• Supervises and trains 5 Customer Service Workers
• Create monthly job schedules
• Create work orders for specific field issues
• Create Microsoft Excel productivity reports
City of Riviera Beach, Riviera Beach, FL 2006 - 2014
Customer Service Worker – Utility and Billing
• Assist the public with utility bill issues, Investigate utility customer's complaints
• Collect meter information digitally through a computer based ride a long system
• Assist Utility/Billing Department with collections through disconnections and re-connections
• Responsible for the daily operations in the absence of current supervisor and train employees
for the new digitally based meter information collection
• Help create a PDF system that scans complete work orders to file, in case of misplacement or
damage and increase utility revenue for an entire municipality, our division is among the
highest revenue grossing divisions.
• Participated in union negotiations for better wages and working conditions

2. Office Depot, Palm Beach Gardens, FL 1998-2006
Customer Service Manager
• Supervised 5-8 customer service reps and managed the front-end customer service
department
• Responsible for all special orders via the company’s internet and designed the work
schedules for all front-end employees
• Completed store plan-ograms and assisted store management in daily operations
Honors
• City of Rivera Beach Utility District – 2014 Above and Beyond Award
• Executive Board Member - FPSU/SEIU, 2010 to 2013. Elected to the Executive Board by
colleagues across the state of Florida. To represent all union members in the City of Riviera
Beach