1. Jill Patricia Whitlock (MICM), 15 Henry Street, Highett, VIC 3190
Mobile: 0409 359-139 Email: Jprosie@hotmail.com
Profile
I wish to act as an Accounts Receivable/Credit Manager who provides a high level of credit
management knowledge and accounts receivable practices to senior finance management and other
company personnel. I will continue to undertake research in relation to Company Accounts, in order
to provide senior finance management with information, advice, options and recommendations
upon which to make decisions, as well as to further develop my Managerial and Operational skills
and to continue to gain vocational and personal satisfaction through career opportunities
Computer Skills
 Sybiz Elite
 Micronet
 Imas 400
 JD Edwards
 MK
 SAP R3
 Lotus Notes
 SAP B1
 Microsoft Excel
 Microsoft Word
 Microsoft Dynamics GP
Education
Methodist Ladies College – Year 12 completion
Wangaratta College of TAFE – Associate Diploma of Business
Swinburne TAFE University – Associate Diploma of Management ( Credit Management)
Affiliations
Australian Institute of Credit Management (MICM)
TNCG of Australia
NAFES Group
SAP Users Group
Skills
 Credit Management/Accounts Receivable-establish processes and procedures
 Credit check and approve trading accounts via trade references, bank opinions and credit
agencies, including credit limit reviews
 Payment requests/debt collection by telephone or mail/email- Final notice to legal action
 Collection to stop credit
 Liaison with solicitors regarding guarantees, debt collection , liquidation and PPS matters
 Reconciliations-debtors, bank statements, general finance reconcilations
 Establish cash flow charts
 Data entry, PPSR entry
 Change management computer systems
 Debtor reporting
 Bad debt write-offs
 Liaise with sales departments to maintain ongoing credit policy at point of sale
 Personal Property Securities Register establishment and maintenance.
 Debtor statement run
 New business projects

2. Career History
July 2014-Current
VICTORIAN AUTOMOBILE CHAMBER OF COMMERCE-Employer and business people representative
association for the motor industry
Association Credit Consultant/Controller
Duties:
 Introduce credit management/accounts receivable practices to the VACC’s new commercial
business, MotorTradeCard, as well as managing the accounts receivable for the VACC’s
existing non commercial businesses, including ETicket, Web Design and Advertising
 Continuing recommendations of credit control and collection strategy improvements to the
Operations Manager and the General Manager
 Assessment and approval of trade debtor accounts
 Reviewing current debtors credit worthiness- monthly reporting of debtors on credit hold-
debtors reconciliations
 Raise collection agents final notices- raising financial documents-collection cost invoices
 Weekly financial analysis and DSO reporting of the MotorTradeCard debtors ledger-
maintain up to date cash flow forecasts
 Debt Collection
 Monthly credit limit review of debtors accounts
 Liaise with the trade credit insurer
February 2002-May 2014
MOFFAT PTY LTD – Manufacturer and distributor of commercial cooking equipment
National Credit Manager
Duties:
 Interview and appoint new staff, as required with ongoing supervision and continued
training of 8 staff in Australia, and direction to 1 staff member in New Zealand
 Establish processes and procedures regarding the work requirements of the department
with-in Australia
 Assessment and approval of trade debtor accounts, with entry of all new accounts onto the
Personal Property Security Register
 Reviewing current debtors credit worthiness- monthly reporting of debtors on credit hold-
debtors reconciliations
 Deal with financial institutions when funding is required for the purchase of goods
 Weekly review of all ledgers, approving refunds of deposits, overpayments and credit notes
 Raise collection agents final notices- raising financial documents-collection cost invoices.
 Evaluate doubtful debts as a percentage of the ledger and write off bad debts monthly
 Having established a monthly credit claims register, liaise with customer service and sales
regarding debtors claims
 Continuing recommendations to customer service, marketing and IT regarding SAP master
data creation and maintenance
 Monthly financial analysis and DSO reporting of the end of month debtors ledger- maintain
up to date cash flow forecasts
 OH & S management representative
 Convene and chair quarterly credit meetings for the NAFES Group of companies-interstate
travel required
 Attend credit meetings as a member of TNCG (The National Credit Group-Maureen Beavis)-
interstate travel required
 Attend quarterly meetings of the SAP Users Group-interstate travel required

3.  Attend AICM seminars and conferences as required – interstate travel required
Achievements:
 Mentoring and Training-the credit department at Moffat has widely been recognized with-
in the Ali Group as being the most stable with-in the company, with a very low attrition rate.
This is due to the close association and hands on training continually supplied by me
 Introducing the mandatory completion of a credit application for trade debtors
 Introducing the directors personal guarantee and retention of title clause to the company
new account application and ensuring it’s pre-requisite to future clients which ultimately
ensured the title to goods not passing, until the debt had been paid
 Introducing the on line credit application to the Moffat web site
 Change Management-testing and implementing a new accounting package, ensuring all
crossover data was reflected accurately in the new SAP system implemented
 PPSR Implementation-writing up and distributing the necessary notification to all debtors
regarding the implementation of the PPSR, and the company use of the register, which
necessitated in the Company Terms and Conditions of trade being amended accordingly
 Debtors Days Outstanding-consistent reduction in DSO’s
 Convenor and Chairperson-chairing of quarterly credit meetings of national credit managers
of companies associated with the sales and distribution of commercial cooking equipment
over a period of in excess of 10 years. This involved regular interstate travel to attend.
 Collections/Debtor Insurance-maintaining a high collection rate and low write off rate which
resulted in no necessity for Moffat to take Credit Insurance, in effect, self-insuring
 Over 10 years as the management representative on the OH & S committee
Australia Post Shared Services -Credit Management and New Business Consultant-SAP
February 2001-February 2002
Microsoft Xbox Project
Objective: Project Management-Overseeing the creation of policies and procedures to distribute
and invoice the Microsoft Xbox into Australia for a New Business for Australia Post Shared Services,
to bring Microsoft Xbox into Australia
Duties:
 As part of the New Business Project for the roll out of Microsoft Xbox, do a feasibility study
to establish a new credit department
 Calculate the number of staff required and the overhead cost to set up the new department
 Determine what processes would be required for the roll out of the product with-in Australia
 Liaise with Australia Post Logistics in Sydney to ensure prompt order release and delivery as
required
 Negotiate credit insurance requirements with the insurer
 Liaise with IT to ensure all SAP accounting requirements are covered, from order release,
invoicing to statement issue
 Interview applicants to positions with-in the new department
 Train new staff
 Handover to the appointed credit manager
Achievements:
 Being instrumental in the establishment of the credit department, employing staff to man it,
and the roll out of the Xbox for Australia Post/Microsoft in Australia

4. 1999-2001
Pacific Internet –Internet Provider- Temporary Credit Manager-6 month assignment
Objective: Maintain company credit policy while the company undertook the search for a new
manager
Duties:
 Oversee 3 staff
 Maintain continued collection process while the search for a new credit manager was
undertaken
Frucor Beverages-Temporary National Credit Manager-3 month assignment-SAP
Objective: Learn the processes of the credit department in Melbourne in order to transfer the
duties to the new owner in Sydney (from New Zealand Apple & Pear Board to Pacific Equity Partners)
Duties:
 Catalogue all processes undertaken in the credit department in Melbourne
 Relocate to Sydney for 4 weeks in order to train new staff
 Handover to the newly appointed credit manager in Sydney
Hospital Supplies of Australia – Pharmaceutical supplier-Temporary National Credit Manager-3
month assignment-JD Edwards
Objective: Initially temporary annual leave replacement manager, then to catalogue processes for
administrators appointed to assist in potential sale
Duties:
 Relief Credit Manager
 Create new account master data in JD Edwards computer accounting system
 Enter government pharmaceutical information
1996-1999
Housewares International/Thebe International –Houseware and giftware supplies to the retail
industry- National Credit Manager-Sybiz Elite
Duties:
 Staff supervision
 Debt collection
 Data processing
 Calculate rebate
 New account credit check, data maintenance
 Implement and maintain credit management policy & procedures
Achievements:
 Oversee the credit department during the transition of the company being a private
company limited by shares, to a publicly listed company on the Australian Stock Exchange
 Reduce debtor days significantly
 Approve and co-ordinate processing of 12 month back log of credits
1992-1996
Gale Australia –Manufacturer of shade cloth products- National Credit Manager-Imas 400
 Staff supervision
 Debt collection
 Oversee, reconcile and maintain debtor finance account
 Implement and maintain credit management policy & procedures
 Statement run
 DSO calculation

5. Achievements:
 Implement debtor finance
 ISO training for company quality assurance accreditation
 Reduce debtor days significantly
 Employee Trustee for the Gale Superannuation Fund