1. Ajay A No-10 Block Number -3
KHB Colony Lalbagh Jayanagar 1st Block
Ashoka Pillar Bangalore-11
Ph: 9886453019/962044008
E-mail ajay_956@yahoo.co.in
PROFESSIONAL ABRIDGEMENT
 7.5 years of demonstrated P&C career Line of Businesses worked: Property and Casualty,
Personal Lines, Commercial Lines, Aviation, Marine, Non-Marine, Professional Risks, Claims and
Reinsurance and 2 years in order processing.
 Experience in business areas covering Accounting & Settlement, Underwriting, Policy servicing,
Claims and Reinsurance Reconciliation credit control.
 Testing the Insurance / Reinsurance systems developed by IT team & Coordinating with the IT
team for system migration.
 Experience as a P&C insurance domain Consultant / Business analyst.
 Experience working in European Markets. Exposure of London LLOYD’S market
 End to End processing knowledge of Treaty (Non – Proportional & Proportional) and Facultative
reinsurance for LLOYD’s Broker
 Assisting / coordinating with Transitions
 Handling daily HUB calls with Client
 Analyzing the Treaty Programs calculations of Reinsurance policies and processing them in our
system accurately.
 Analyzing the accounts and managing the Premiums & Claims report and giving inputs for the
underwriting teams in pricing and budgeting
 Expertise in imparting trainings, transitions & migration, Task Mapping and quality checks
Xchanging India private limited, Bangalore (March 2009 – Till September 2014)
Profile: Reinsurance Subject Matter Expert
Job Profile:
 Leading, mentoring & monitoring the performance of 15 team members to ensure efficiency in
process operations and meeting of individual & group targets.
 Providing process training to new associates.
 Resolving all soft issues that come up in the team and keeping the team motivated to
continuously & consistently deliver quality output.
 Proficient in processing Claims and Claims related calculations.
 Responsible for maintenance & updating Process updates & process related queries.
 Responsible for preparation of daily production reports used for client reporting.
 Identifying the training needs and conducting them, where applicable.
 Delivering presentations to clients, management.
 Supervising to make sure that the process and training documentations are prepared, reviewed
and approved.
 Carrying out weekly calls with the clients to discuss the operational progress.
 Managing customer expectations, relationship management and escalations.
 FSA certified

2.  London Market –Lloyds Marine Liability and Non Marine aviation Claims handling ,Claims
Settlement with Lloyds underwriter and analyzing future claims and giving input to clients and
underwriters as Aon Benfield Broker
 Ensuring the claims settlement happens through Lloyds bureau
 Handling portfolio of Marine Liability Clients through Lloyds market as Lloyds Broker
 Speak to the London Brokers or Broker Back up Units in resolving the queries raised by Clients /
Underwriters.
 Funds Allocation and reconciliation: Making sure to allocate all received funds on timely manner
and to allocate funds to appropriate account/transaction without making Funding.
Transition Experience: UK
Role : Task Mapping Analyst
Period : 6 months
Responsibilities :
At Xchanging: As a Pilot member of Transition team, successfully migrated / transitioned complex
Reinsurance processes while being deputed in the Broker Office in London, United Kingdom for a
period of 6 months – May 2009 to October 2009
 Generate reports on the AS-IS processes to identify the gaps to develop the TO-BE design.
 Process mapping and process improvement for migration of the project to India.
 Responsible for all documented business requirements from managers and end-users and
assessing business processes, workflows and systems to identify the opportunities for
improvement encompassing requirements gathering, gap analyses, process and data flow
diagrams.
Swiss re Shared services Pvt ltd (Reinsurance Firm) –September 2006 – January
2009:
Senior Process Analyst - Technical Accounting for Europe market
Job Responsibilities - Operational Excellence- Document Management
 Achieve and maintain the KPIs
 Operational Excellence-Data Quality
 Financial Handling- Inward remittances and cash chasing. Out ward remittance
 Client Servicing- Portfolio Ownership, Correspondence.
 Claims handling, issue resolution to clients. And incoming documents processing premium
claims, commission, and reconciliation of amounts. Sending invoice and billing to clients etc
 Preparing billing statements and send it to client. And requesting them for payments. And also
involved in annual ledger closing of clients for every
 Financial years. Identifying the issues and suggesting for quick cash collection process.
 Data analysis and report creation for business Treaty & facilitation of client documents.
 Treaty accounting (Inward & Outward), Treat & facultative accounting, excess of loss
accounting, cash losses & claim recoveries, multi-currency reconciliations, resolving
complicated inter- company accounting / claims issues.

3. DELL International Services – 2 Years (Since 2004 to August 2006)
Since September 2004 Designation- Process Associate
SPOC – “Asset Recovery Business”
Single Point of contact for the ARB process, which deals with Refurbished, peripherals and systems
for all US Segments: Selected assignments/achievements include the following:
 Verification and release of Orders processed by order processors in the team with in SLA.
 Inventory Management for the Refurbished segment.
 Escalation handling for the refurbished segment and customer follow-ups.
 Prepared Cycle time monitoring and drill down manual
 Verification and consolidation of Monthly Operational reports and Error report for the ARB,
Online and Healthcare segments.
 Processing US online orders and creating quotes and order numbers for online orders
Skill Set and Trainings:
 Advanced excel
 Basic IT trouble shooting.
 Citrix and Oracle based Applications
EDUCATION
 PGDBM in Financial management program conducted by Alliance Business School 65%.
 Reddy Jana Sangha College of Management Studies Bachelor in Business Management (2001-
2004). Bangalore University average of 60%
 12th From Annamalai University 52%.
 10th from St Joseph Indian high school 67%.
ACHIEVEMENTS
 Rookie of the Month in Dell International Services ( March 2005)
 Star of the quarter Dell International Services ( August 2005)
 Organized 7 team outings and 4 Outstation trips successfully.
 Achieved team award as smart step Xchanging
 Got individual award as Striker of dell.( Jan 2006) for outstanding performance
 Star Team award (Xchanging)