1. Robin L. Koon
1139 G Geraldine Powe Dr Contact: 704-572-7816
Charlotte, NC 28206 Email: robin.koon@yahoo.com
Dear Hiring Manager:
I’m seeking a professional position with your company. With over several years working in a business
and team environment, I am confident that I can contribute and enhance growth to your company success.
As demonstrated in the accompanying resume, I present different aspects of the business environment
during my work history. I’m self-confident, poised and able to establish successful and positive client
relationships, while developing business growth to achieve optimal productivity, efficiency, quality, and
cost effectiveness, directly impacting increases in bottom-line profits.
As an employee, you will find me to be a driven team player committed to supporting your company in
achieving company objectives through superior performance. I welcome the opportunity to discuss my
qualifications and how they meet your needs, and look forward to interviewing with you in the near
future. In advance, thank you for your time and consideration.
To acquaint you with my qualifications, I am submitting my resume for your review.
Sincerely,
Robin L. Koon
980-875-9829

2. Robin L. Koon
1139 G Geraldine Powe Dr. Contact: 704.237.7039
Charlotte, NC 28206 robin.koon@yahoo.com
EDUCATION
Certification in Data Entry,
Rutledge Community College-Asheville NC
Computer Skills
Microsoft Office, PowerPoint, Word, Excel, Oracle, AS 400, BOA Mortgage Systems, LPS Desktop, SharePoint,
Aspect, Pegga, Lamp, CRM Tool, Salesforce, CSAD, I Portal, Resware.
PROFESSIONAL EXPERIENCE
Home Title of America (April 2015 – Present)
Escrow Officer
 Prepare TRID CD Statement in accordance with lender’s closing instructions and compliance with title
underwriters.
 Review and verify the title on the front end for final approval. Send out final loan documents, comparing
fees, balancing. With all steps being completed with accuracy in a limited amount of time.
 Experienced in Refinance, Conventional, VA, and FHA loans.
 Audit final closing packages for signatures, dates, and errors, deficiencies, and compliances, and notary
acknowledgements are executed correctly.
Express Scripts (August 2014-Present)
Patient Care Advocate
 Handle customer service inquiries from members, providers, physicians and internal and external
clients, related to pharmacy benefits.
 Work to research and resolve problems in a timely manner.
 Assist members in understanding and maximizing the use of their pharmacy distribution program.
 Document issues and resolutions in a common database. Escalate issues as necessary
Accenture Credit Services (March 2013-Janurary 2014)
Mortgage Closer
 Verified that all conditions of the loan are met prior to closing proceedings.
 Reviewed HUD claims for accuracy and cost issues, documenting errors and notifying management.

3.  Audited for missing documentation needed to complete the closing process.
 Reviewed appraisals, homeowners insurance, H06, MI certifications, titles, and subordinations.
 Interact with Processors and Underwriting to assist in setting the clearing for closing.
 Analyzed data systems with regard to loan amounts and rates lock confirmations to be within guidelines.
 Ability to research for valid information to support decision required to maintain monthly performance
measurements.
Wells Fargo (2006-2013)
Loan Adjustor Specialist 2
Mortgage Short Sales Closer (January 2010 -2013)
 Balances funding figures with title agents, compiles and types closing documents.
 Call borrower, real estate broker, and title companies to request specified documents.
 Identifies any origination, underwriting, and processing errors and makes corrections.
 Effectively manages a pipeline of 100+ loans, compiles loan documentation and ensures that all
requirements for closing are completed.
Wells Fargo
BPO Analyst (July 2008 –January 2010)
 Analyzed credit reports, Tax Returns, appraisals, and W2’s with a strong attention to detail.
 Examined in 250+ home appraisals per day and researched BPO findings for customers and agents.
 Researched BPO findings for customers and agents and communicated appraisal reviews to management.
 Cross-trained with pre-marketing within the REO division on multiple job functions.
Wells Fargo
Wire Confirmation Closer (October 2007 – July 2008)
 Confirmed receipt of incoming wire transfers.
 Prepared daily treasury report for several department supervisors.
 Trained incoming employees on department procedures for wire confirmations.
 Responded to customer requests for miscellaneous documents while providing excellent customer service.
 Audited complex loan files by verifying accuracy of documents received.
 Responsible for identifying loans that were not in compliance to state and federal regulations.
 Utilized Excel to manage my spreadsheet and portfolio of loans.
Wells Fargo
Execution Documents Associate (February 2007 – October 2007)
 Received and review final documents for foreclosure decisions.
 Obtain necessary signatures from department VP’s on all foreclosure correspondence.
 Exceeded company standards on all work related quotas.
Wells Fargo
Mortgage Closer (Sept 2006 –February 2007)
 Reviewed HUD settlement statements for accurate borrower and finance information.
 Reconciled and corrected HUD statements to prepare for closing.
 Acted as liaison between Wells Fargo and numerous attorneys and banks.

4.  Closed an average of 125 loans per month.
Ameritrust Mortgage (2004-
2006) Closing Integrity Specialist –
Team Leader (2004-2006)
 Processed all wires to GMAC Residential Funding, to book the loans.
 Assisted department manager with special projects, trained associates on department procedures.
 Created new customer accounts. Pulled credit reports for any fraudulent activities.
 Processed complex loan files by verifying accuracy of documents received
 Assisted with investor stipulations interacting with brokers and underwriters.
Collateral One
Mortgage Mortgage Examiner /
Title Examiner (2002 – 2004)
 Processed sub-prime, FHA, non-confirming/confirming mortgages for refinance and purchase.
 Retrieved supporting documents, including homeowners insurance and appraisals.
 Confirmed all Title work was completed and in the file before files sent to closing.
 Acted as liaison between customers, lenders and loan officers.