1. OBJECTIVE
To be able to apply and hone my skills and abilities as a future professional in my
field of choice in the industry.
WORKING EXPERIENCE
“KNOWLEDGE PROCESS OUTSOURCE”
Corporate project in
“AMKOR TECHNOLOGY PHILIPPINES”
(Semiconductor Manufacturing Company)
March 17, 2014 - July 31, 2015
• DESKSIDE SUPPORT ENGINEER
- Technical support for the automation of barcode system, configuration and
maintaining software and barcode printer performance.
- User support of computer hardware and software maintenance.
- Monitoring of network and servers performance to maintain the applications.
- Technical support for the deployment of ATP400 eMES DEV.
- Technical support of machine interface and program provided by the developer.
- 2nd
level resolver for technical issues.
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the
appropriate internal teams.
- Working with field engineers to visit customers/employees if the problem is more
serious.
- Provide prompt and accurate feedback to customers.
- Document knowledge in the form of knowledge base tech notes and articles.
- Updating self-help documents so customers/employees can try to fix problems
themselves.
“JOB Training at Lufthansa Technik Philippines. INC.,”
Under Infrastructure & Technology Service Division – Information Technology Department,
April 2, 2012 to May 11, 2012.
• TECHNICAL SUPPORT ENGINEER
- Provide technical assistance and support for incoming queries and issues related to
computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Install, modify, and repair computer hardware and software. Resolve technical
problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other
systems.
ERVIN BATULA DULFO
Address: 29/1, Nadd Al Hamar Road, Umm Ramool, Deira
Contact Number: 0507358150
: 0563686714
Email Address: ervin.dulfo@yahoo.com
2. TECHNICAL SKILLS
• An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult callers
• Good analytical and problem solving skills
• Good interpersonal and customer care skills
• Knowledgeable in MS office products and internet applications
• Knowledgeable in circuitry programs (MPLab IDE, ICPROG, EAGLE,MULTISIM 11.0)
• Knowledgeable in basic web designing programs (XHTML, HTML5, CSS, JS)
• Knowledgeable in PC troubleshoots hardware and software problems.
• Basic knowledge in Computer Networking and cabling.
EDUCATIONAL BACKGROUND
College: Adamson University
900 San Marcelino Ermita, Manila Philippines.
Bachelor of Science in Computer Engineering
Oct. 13, 2012
SEMINARS & TRAINING
“Cisco Certification Awareness” held by Trends.Net,Inc., “The Second Generation Core:
A Critical Milestone”, and “Cloud Computing” held by Intel Philippines during the CpE
Challenge and Faster Geek March 5, 2011 at Adamson University Manila Philippines.
“ENGBENSYON 2011” Computer Engineering Design Project Exhibition on April 28,
2011 at NIDO FORTIFIED DISCOVERY CENTER, SM Mall of Asia Manila,
Philippines.
“Technopreneurship” January 22, 2012 at AREN Computer Manila, Philippines.
“New Trends in Information Technology” January 22, 2012 at AREN Computer Manila,
Philippines.
“Engbensyon 2012” Comp Eng’g Project Exhibition (“Exhibitor”). “Development of
MCU-Based Electricity Generating Bicycle with Speed Distance and Battery
Indicator”. March 23, 2012. Technological Institute of the Philippines, Quezon City,
Philippines.
CpEYesta: ICpEP.se General Assembly 2012 plus Seminars on Intel’s 3rd
Generation
Core and the Market Trends plus MS Windows 8 and Academic Licensing 101 plus the
future of learning by ACER on September 1, 2012. Technological Institute of the
Philippines, Quezon City, Philippines.