2. Yes Ltd. Social Media
Objective:
I. Improve Brand Awareness & Positioning
II. Improve Visibility Through Search
III. Provide Education/ How-to
IV. Develop, Curate & Share Industry News and Info
V. Conduct Q&A/ Ask the Expert
VI. Deliver Customer Service
3. Themes
I. Organic Living
II. Love for Nature
III. Medicinal
IV. Heterosexual Male
V. Additional Uses for Products
VI. Etc..
4. Objective: Social Media Headquarters
Customer Engagement/ Service
Why? Facebook has the integration to allow other social
media platforms to coordinate with one another.
Use:
Embed YouTube Vid.
Link Tweets
Link Blogposts
Link Instagram
Articles Within Industry
New Products
Call-To-Action Graphics
Competitions
Respond to Customers
Create Exclusive Pages
Add FB info leaflets
Add FB to promotional lube sachets
5. BMW makes you
like their page
prior to seeing
the blurred out
information.
Large Call-To-Action button for NFL
competition
Brooks Brothers
Customer
engagement
Examples
6. Objective:
Micro Blogging
Position Yes Products & Company Values for
Discovery and Discussion
Why?
Fast way to communicate to the masses
Has the ability to monitor conversations
Use:
Check direct messages and mentions daily
Practice selective choice on whom to follow
Follow our customers
Search for our business name
Create conversation lists
Create a Twitter landing page on the website to introduce our followers from Twitter to
our business
7. UNIQLO uses twitter for
special discounts
Game studio
tweets about
new
additions to
games
Debenhams tweets
regarding customer
appreciation
AP tweets about
breakings news
Examples
8. Objective:
Inform
Educate
Entertain
Why?
Videos capture emotion and convey brand messages leaving lasting impressions
on the audience
YouTube videos have been found to play on mobile devices more efficiently
than computers, making the content reachable while out and aboutUse:
Create and customize our own channel
Demonstrate quality of Yes products
Link videos to Blog, Twitter & Facebook
Record Yes team’s activity at trade shows, conferences and festivals
Reach out to Yes loyal customers for a chance to record an interview via Skype and upload the
videos via YouTube
Engage with other like-minded YouTube channels by “liking” their videos
Create “Call-To-Action” graphic for consumers on Facebook to ask Yes professionals questions, and
monthly record professionals answering the questions and upload videos via YouTube
Add subtitles for those who are hearing impaired
9. This users channel is
about beauty self help
tips
YouTube can be a
place to educate
Bloggers on
YouTube.
Examples
10. Objective:
Visual Marketing
Branding
Why?
Builds Trust- the pictures on Instagram give off a behind the
scene impression
Creates Impressions- the filters can create emotional
impressions
All Visual. Less ChatUse:
Photos of sending out products
Photos of sending out Yes Oil-Based to expecting mothers
Photos of sending out samples
Photos of Yes products in stores
Photos of Yes at trade shows, conferences, fairs and festivals
Photos of Yes products at historical locations, or around the world
Photos of the team behind Yes
Link to Facebook
Upload Max of 5 photos a week
Have Susi & Sarah approve photos by Friday the week prior to posting
Use hashtags # on Instagram like on Twitter to gain a larger reach
11. Examples
Nylon
Magazine
uses
Instagram
for behind
the scenes
Nike uses Instagram to allow
users to customize a pair of
trainers
Southwest gave its followers a
behind the scene walk of
headquarters via Instagram
McDonalds has 38,000 followers
on Instagram, however there
are over 700,000 images of
running with the #McDonalds
Audi on
Instagram
12. Objective:
Sharing a Experience
Branding
Why?
Builds Trust - Creates Impressions
Use:
Videos of behind the scenes
Videos of ingredients in nature
Videos on tips
Videos when at conferences, fairs, trade shows and
festivals
Videos promoting events
Videos promoting organic living
13. Examples Sephora tips on
using a product
called tattoo me
Tropicana
uses Vine to
create a fun
video
celebrating
Valentines
but calling it
Valenvine
GE uses Vine to
engage followers
14. Social Media Mgmt
Software
TweetDeck
Manages Facebook & Twitter
HootSuite
Social media mgmt dashboard
Argylesocial
A business-class social media marketing dashboard that combines
publishing, customer engagement and ROI analytics
15. TweetDeck is a program that integrates both Facebook and Twitter accounts to
allow the user to organize content into columns of activity.