1. Creative •CustomerFocused• Service Excellence
Highlights of Qualifications
 In excessof 2 yearsexperience providingcustomerserviceto retail andbusinesscustomers
 Exceptional abilityto handle cash,credit,anddebitcardtransactions
 Volunteeratthe Art Galleryof Hamilton
 Strongcomputerskills:5years experience with MicrosoftOfficeSuite,Adobe Photoshop
 Excellentinterpersonalandcommunicationskills
 Flexible andavailable forlonghoursandall shifts
 ProficientwithXeroxcommercialprintingandcopyingmachinery
Employment History
SalesClerk,Cashier
Factory Direct.ca Hamilton,Ontario 2014-Present
 Handled,cash, debitandcredittransactionsona pointof sale system
 Providedcustomerswithinformationaboutelectronicsandotherproducts
 Merchandisedandmaintainedatidyretail environment
CustomerService Representative 2013 – 2014
APACGlobal Solutions Hamilton,Ontario
 Answeredphone callsinaprofessional andtimelymanner
 Bookedappointmentsforservicingcustomers
 Preformedandauditedcustomerbillingforclienttoensure validity
ChildCare Provider 2009 – 2011
Sara Watson London,Ontario
 Entertainedchildrenandmade sure theyplayedsafelyandnicely
 Preparedhealthymealsorsnacks
 Tidiedhome andpreparedchildrenforbed
Service Clerk 2006 – 2007
UPS Store Caledonia,Ontario
 Explainedprintingandshippingproceduresandcarefullypackagedcustomergoods
 Designedandcreatedpersonalizedbusinesscards,invitations,andcalendarsforclients
 Taught customershowtomost effectivelyoperate the photocopyequipment
Education
OSSD McKinnonPark SecondarySchool Caledonia,Ontario 2005
Fine Art Fanshawe College London,Ontario 2010
3-991 Main Street East, Hamilton
ON L8M 1N3, 289-237-0221
elyciathompson@gmail.com
Elycia Thompson

2. References
Sara Watson
Previous employer
1-519-657-9693
Tracy McMillan
Assistant Manager Factory Direct
1-905-259-1758
1-905-574-6655